Patient Service Coordinator Jobs in Oklahoma

Position Title:

RN Flow Coordinator - Registered Nurse - Chemotherapy - SCC Main Infusion Center

Department:

SCC Main Infusion Center

Job Description:

The Main Chemotherapy Infusion Center is an adult outpatient facility at the Stephenson Cancer Center with 43 patient treatment bays, treating roughly 100-125 patients with Chemotherapy and Immunotherapy each day. This is a fast-paced, team-centered environment that requires great communication skills and the ability to multitask. Our department orientation includes one-on-one precepting and becoming ONS certified to be able to administer Chemotherapy, so we welcome candidates who are willing to learn a new specialty.

General Description:

Under limited direction, facilitates optimal patient throughput throughout the care delivery areas and/or across the OU Health system. Works diligently with multidisciplinary care team members to move patients efficiently and safely through various levels of care, up to and including discharge or transfer to lower level of care or facility. Serves as a resource to providers and provides guidance to unit staff concerning nursing care and related activities. Provides direct care as needed to facilitate outcomes of position, or throughput goals. They model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First, pursuing Relentless Excellence, showing Integrity, seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork.

Essential Responsibilities

• Aligns behaviors with OU Health values and maintains nursing professional practice standards.
• May work closely with the Patient Logistics Center, the Emergency Department, House Officer, and Administrator on call to facilitate optimal throughput for the facility, unit and patients needing care.
• Forecasts appropriate resource needs to support smooth flow of patients and safe care delivery in the service area.
• In procedural areas, prioritizes clinical and case/procedure level of urgency when considering placement of patients for procedures (i.e. urgent, trauma, add on cases, etc).
• Provides direction to physicians, nurses, and ancillary staff as it relates to procedural and/or department flow.
• Acts as a liaison between and with physicians, patient/family, hospital staff, patient care areas, and outside agencies in an effort to promote efficient patient flow.
• Escalates medical necessity and urgency status issues through the established chain of command.
• Facilitates daily management meetings and effectively communicates resources and issues to appropriate areas.
• Tracks and trends barriers to patient flow.
• Demonstrates knowledge and compliance of regulatory requirements, Ethics and Compliance policies and quality initiatives as they relate to the provision of Procedural Services.
• Serves a critical role in coordinating unit activities in catastrophic situations such as fires, flooding, disasters and power outages and line breaks.
• Resolves staffing problems caused by employee absences, inclement weather or other problems involving shortages, and serves as a resource to coordinate and communicate with other departments regarding availability of equipment, services, staff.
• Performs other duties as assigned.

Minimum Qualifications

Education: Associate's or Bachelor's (BSN) Degree in Nursing, BSN preferred.

Experience: 2 years of patient care experience as a Registered Nurse.

License/Certification/Registration:

• Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)).
• Basic Life Support (American Heart Association) certification required upon hire.

Knowledge, Skills, Abilities

• Knowledge of nursing theory, practices, techniques, procedures and standards.
• Ability to organize, plan, coordinate, and evaluate nursing services and resources across the care areas and OU Health system.
• Ability to maintain civility and good working relationships with other employees.
• Ability to respond effectively to cultural and language needs of patients and visitors.
• Skilled in computer applications designed to ensure quality and safety measures for patients.
• Ability to establish and maintain integrity and trust with patients by advocating in the patient’s best interest.
• Ability to engage and manage conflicts and disagreements in a constructive manner.
• Ability to maintain compliance accreditation with local, state, and federal regulatory standards.
• Ability to foster an inclusive workplace where diversity and individual differences are valued and maximized to achieve the vision and mission of the organization.
• Strong written and oral communication skills characterized by candor, openness, integrity, and ability to be diplomatic.
• Knowledge of hospital organization, nursing administration, personnel management and regulations of accreditation agencies.
• Knowledge of the principles of effective bed management in a hospital, unit, or patient care department.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.