Product Quality Manager Jobs
Product Quality Manager jobs are open across manufacturing, medical devices, automotive, and consumer goods, from early-career QA lead to senior and director levels, with specializations in process improvement, regulatory compliance, and supplier quality. See the openings below and apply to the ones that match your experience.
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Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Product Quality Manager Jobs by Experience Level
See All 321+ Product Quality Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Product Quality Manager JobsProduct Quality Manager Job Market
Who's Hiring
- Lockheed Martin29
- Meta16
- Anduril9
- Amazon8
- Katalyst Healthcares & Life Sciences8
Top Industries Hiring
- Electronics & Hardware13
- Technology & Software4
- Manufacturing3
- Sports & Recreation2
- Hospitality & Tourism2
What Employers Look For
The qualifications that appear most often in product quality manager jobs.
- Bachelor's degree in engineering, manufacturing, or a related technical field
- Experience with ISO 9001 or industry-specific quality management standards such as IATF 16949
- Proficiency in root cause analysis tools including 8D, FMEA, and fishbone diagrams
- Familiarity with statistical process control and measurement system analysis
- Experience managing supplier quality, audits, and corrective action processes
- Certified Quality Engineer, Certified Quality Manager, or equivalent ASQ certification preferred
Tips for Your Product Quality Manager Job Search
Tailor your resume to quality systems
Hiring managers for product quality managers scan for specific quality management systems like ISO 9001, IATF 16949, or 21 CFR Part 820. Name the exact standards you've worked under and tie each to a measurable outcome, such as a reduction in defect rate or a successful audit.
Highlight cross-functional leadership experience
Product quality manager roles require influencing engineering, production, and supply chain teams without direct authority. Your resume should show concrete examples of leading corrective action reviews, driving root cause investigations, and aligning stakeholders on quality decisions across departments.
Apply early to roles that fit
Migrate Mate lists product quality manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by industry certification
Filter openings by the certification vocabulary in the job description. A posting citing AS9100 signals aerospace, while one citing APQP and PPAP points to automotive. Matching your credentials to the industry-specific standard in the posting sharpens your application and signals fluency to the hiring team.
Prepare for a case-based technical interview
Product quality manager interviews typically include a scenario where you diagnose a quality failure or design a control plan under time pressure. Practice walking through an eight-discipline problem-solving process or a fishbone diagram out loud so you can narrate your reasoning clearly to a panel.
Negotiate scope alongside compensation
When you receive an offer, clarify what quality systems, team size, and supplier base you'll own from day one. Product quality manager roles vary widely in authority, and understanding whether you have sign-off on NCRs or only advisory input before accepting changes the actual value of the position.
Product Quality Manager Jobs: Frequently Asked Questions
Which companies are hiring the most product quality managers?
Lockheed Martin, Meta, and Anduril are hiring the most product quality managers right now, with openings concentrated in California, Texas, and Washington, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in manufacturing-heavy markets tied to automotive, medical devices, and consumer electronics production.
How many product quality manager jobs are remote?
About 54% of product quality manager openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its hands-on nature. Sub-areas with the most remote flexibility include supplier quality management, quality systems documentation, and regulatory compliance roles where physical line access is not required.
How do you become a product quality manager?
Start by building hands-on experience as a quality engineer, quality technician, or process engineer, where you'll learn inspection methods, statistical process control, and corrective action workflows. Earning an ASQ Certified Quality Engineer credential strengthens your candidacy. From there, seek roles that include supplier management or audit leadership, which are the core responsibilities hiring managers look for when promoting into a product quality manager position.
Can you get a product quality manager job with little experience?
Yes, candidates with two to three years in a quality engineer or quality assurance analyst role can transition into product quality manager positions, particularly at smaller manufacturers. Focus on demonstrating ownership of a corrective action process, experience leading an internal audit, or a measurable improvement to a production quality metric. Roles titled quality lead or quality supervisor are strong stepping-stone titles before moving into a full manager role.
What does the product quality manager interview process look like?
Most product quality manager interviews involve a recruiter screen, a technical interview focused on your experience with quality systems and problem-solving methodologies, and a panel or hiring-manager round that includes scenario-based questions. You may be asked to walk through a past corrective action you led or to describe how you would respond to a customer quality escape. Some employers also include a site tour or a brief presentation on a quality improvement you have driven.
Where can I find and apply to product quality manager jobs?
You can find and apply to product quality manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and certification level, then apply directly to each listing that fits your experience.
See All 321+ Product Quality Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Product Quality Manager Jobs