Product Specialist Jobs in Atlanta, GA

Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.

• Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
• Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
• Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
• Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
• Develop pitch materials, lists and execute media outreach in support of all programs.
• Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
• Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
• Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
• Support reputation management and reactive communications as needed.

• Is at least 18 years of age and has authorization to work in the United States.
• Must be performing satisfactorily in present position
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Strategic, solutions-oriented approach and ease working collaboratively across teams
• Passion for measurement and analysis to gain results and prioritize work
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is crucial
• Minimum of 5 years' experience in Corporate Communications, Public Relations and/or Marketing Communications, including day-to-day relationships with Senior Executives
• Ability to move seamlessly between critical thinking and tactical execution and juggle competing priorities
• Ability to act as strategic counsel to and cultivate constructive relationships with individuals at all levels
• Ability to proactively keep work moving – building, shaping and planning against the next big announcement – as opposed to acting on a reactive basis
• Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive and deliver constructive criticism
• Strong team orientation and relationship-building skills; predisposition to seek and integrate diverse viewpoints
• Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability to foster these core Delta values and bring out the best in team members
• Excellent verbal and writing capabilities, storytelling expertise in multiple mediums, media relations expertise

• Proven experience in strategic communications, media relations, and brand storytelling.
• Communications experience in the airline industry with both external and internal audiences.
• Experience developing and mentoring teams.
• A natural, proven collaborator with expertise for connecting dots across the broader Global Communications team.