Product Support Engineer Jobs in Connecticut

INTRODUCTION

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

ROLE AND RESPONSIBILITIES

As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be working hand in glove with developers providing sophisticated research and compliance tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code.

The Team You Will Be Joining

• Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges work
• Work with order data across a vast array of markets and asset classes
• Support systems processing that data for Surveillance and Regulatory Reporting functions
• Work with sophisticated analytics tools that are custom built by our team of developers
• Use the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and Argo
• Is globally distributed across Europe and North America supporting global systems. Our team cares deeply about preserving a respectful and diverse team culture. We believe in choosing the right tech for the job even if that means learning something new or reviving something old. We value business impact and outcomes over process, and we make decisions based on data. We strive to adapt quickly as business priorities change.

What You’ll Do

• Operate key parts of a sophisticated data analysis pipeline
• Monitor and troubleshoot production jobs
• Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
• Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
• Monitor support channels and respond to user issues (2-10 per day)
• Provide L1 and L2 support for users and collaborate with developers on L3 support
• Onboard support processes for new development teams and applications as the support team continues to expand

BASIC QUALIFICATIONS

• Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
• Experience supporting Linux environments
• Experience working with market data or order data systems
• Excellent analytical and troubleshooting skills
• Familiarity with transfer protocols for financial data (FIX, native protocols)
• Exposure to object oriented code. Java, and Python are a plus
• Familiarity with version control software (git or svn)
• Experience with cloud computing, AWS preferred
• SQL experience including queries/updates/table creation/basic database maintenance

COMPENSATION

• The annual base salary range for this position is $130,000 to $165,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.

In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https: //drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https: //drw.com/california-privacy-notice.