Product Support Specialist Jobs in South Carolina

INTRODUCTION

Bertrandt is a leading engineering and IT services provider supporting global automotive OEMs with innovative solutions. We are seeking an IT Specialist – SAP Plant Maintenance (EAM) to support a major client.

ROLE AND RESPONSIBILITIES

• Design, configure, and support the SAP PM (Plant Maintenance) module in alignment with production and business requirements.
• Perform system monitoring, health checks, troubleshooting, and ongoing optimization of SAP PM running on SAP S/4HANA Private Cloud.
• Lead and support full lifecycle implementations and enhancements of SAP PM processes.

• Configure core PM functionalities including:

• Equipment master data

• Maintenance plans
• Notifications and work orders

• Task lists and work centers

• Collaborate with stakeholders to gather requirements and translate them into functional specifications and system solutions.

• Integrate SAP PM with cross-functional modules such as MM, WM/EWM, FI, and CO.
• Provide production system support, including issue resolution and continuous improvement initiatives.
• Manage user access, roles, and authorizations in coordination with SAP Basis and Security teams.
• Deliver training and support to key users and business stakeholders.
• Maintain accurate documentation for system configurations, processes, and changes.
• Coordinate with external AMS providers and internal development teams to ensure system stability and performance.
• Review and recommend system patches, upgrades, and SAP best practices.

BASIC QUALIFICATIONS

Required:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Minimum 8+ years of SAP Plant Maintenance (PM) experience

• Strong knowledge of maintenance processes:

• Preventive

• Corrective

• Predictive

• Hands-on experience supporting and configuring SAP PM in a manufacturing or industrial environment

• Experience with SAP S/4HANA environments
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, collaborative environment

Preferred:

• Experience in an automotive OEM or assembly plant environment
• Background in Enterprise Asset Management (EAM) and regulatory compliance
• Full-cycle SAP implementation experience
• Experience with SAP Fiori and mobile PM solutions
• Exposure to greenfield implementations or startup manufacturing environments

WHAT WE’RE LOOKING FOR

• Strong collaboration and communication skills
• Detail-oriented with a focus on system accuracy and documentation
• Strategic thinker who can also execute operational tasks effectively
• Adaptable and proactive in a rapidly evolving environment
• Positive, solution-oriented mindset