Customer Success Manager Jobs in South Carolina

Company Overview

At Gerber Childrenswear we stand for quality, everyday comfort, and safety. From the clothes we design, to the fabrics we select, to our focus on sustainability and community, we have got what baby needs for their first 1000 days and from one generation to the next.

Our Team

Our mission is to be trusted partner to those all responsible for the parenting journey. We do this by seeking every day to answer the question - Will this be safe and bring comfort and joy to every child? We are dedicated to our mission and passionate about collaboration, moving quickly, breaking down barriers, leveraging technology, eliminating bureaucracy and constantly striving to evolve. Our cultural foundation is built on quality, trust, and value, all bundled together in 90 years of happy little clients while focused on continuously improving to ensure many more years of happy little clients.

Who We Are Looking For:

The Senior Amazon Business Manager is responsible for leading the day-to-day commercial management and execution of the Amazon business to achieve revenue, profitability, and market share objectives. This role develops and executes channel growth strategies, manages retailer relationships, oversees promotional and advertising initiatives, and drives cross-functional collaboration across key business functions. Success in this position is measured by sustained business growth, strong retailer performance, effective execution of strategic initiatives, and development of high-performing team members. The role supports the Director of Ecommerce by translating strategic priorities into actionable plans and driving cross-functional execution to achieve growth and profitability objectives.

This is a full time, hybrid role with our office being in Greenville, SC. This position does require 3 days in office and 2 days that can be completed remotely from home.

What You'll Do:

Amazon Business Management:

- Lead the day-to-day commercial management of the Amazon business, executing strategies that support revenue, profitability, market share, and company growth objectives
- Develop and execute Amazon annual business plans, including growth priorities, assortment opportunities, promotional strategy, advertising priorities, and key performance targets

Retailer Relationship Management:

- Manage Amazon retailer relationships, serving as the primary day-to-day commercial contact for planning discussions, business reviews, escalations, and growth opportunities
- Lead annual planning processes, quarterly business reviews, and strategic retailer discussions to align growth initiatives, performance objectives, and business priorities

Promotional & Advertising Strategy:

- Own promotional and advertising strategy alignment, partnering with internal teams and external agency partners to ensure media and deal activity supports business objectives
- Evaluate promotional and advertising performance and recommend investment, optimization, and growth opportunities to improve business results

Digital Shelf Strategy:

- Provide strategic direction for digital shelf performance, including content, merchandising, A+ Content, Brand Store, and conversion optimization initiatives to improve discoverability and conversion

Cross-Functional Leadership:

- Partner cross-functionally with Operations, Supply Chain, Finance, Marketing, Compliance, Analytics, and S&OP to execute Amazon initiatives and influence alignment against business priorities

Team Leadership & Development:

- Lead, coach, and develop ecommerce team members by setting priorities, establishing performance expectations, providing regular feedback, and fostering a culture of accountability, collaboration, and continuous improvement

Business Analysis & Communication:

- Analyze Amazon business performance, including sales trends, profitability, traffic, conversion, category performance, competitive activity, and promotional effectiveness to identify risks and opportunities
- Prepare business reviews, executive updates, and strategic recommendations to communicate performance, risks, opportunities, and action plans

Strategic Initiatives:

- Support broader ecommerce and company growth initiatives as assigned by the Director of Ecommerce

Who You Are:

Qualifications

- Bachelor’s degree in Business, Marketing, Finance, Supply Chain, eCommerce, or a related field required; MBA or advanced degree preferred
- 8+ years of experience in eCommerce, sales, account management, digital commerce, or a related field
- 5+ years of experience managing Amazon Vendor Central businesses and driving revenue growth
- Experience leading promotional planning, retail negotiations, and cross-functional business initiatives
- Consumer products, apparel, or CPG industry experience preferred

Technical Skills

- Advanced proficiency in Microsoft Excel and PowerPoint
- Extensive experience with Amazon Vendor Central, Amazon Retail Analytics, and eCommerce performance reporting tools
- Strong analytical skills with the ability to interpret data, monitor KPIs, and identify growth opportunities
- Experience with business intelligence and reporting platforms such as Power BI or Tableau preferred
- Familiarity with product information management systems and retail media platforms is a plus

Skills & Abilities

- Strategic thinker with strong business acumen and financial analysis capabilities
- Proven leadership skills with experience managing teams and influencing cross-functional stakeholders
- Strong communication, negotiation, and relationship-building skills
- Ability to manage multiple priorities and drive results in a fast-paced environment
- Skilled at translating complex data into actionable business recommendations and growth strategies
- Self-directed and capable of leading large, complex business initiatives with minimal supervision

What We Offer:

- Competitive Pay – We believe in rewarding success and showing our employees just how much they’re valued in a variety of different ways, including compensation.
- Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle
- Time away from work - Sometimes we need time away to be with family, enjoy our hobbies, focus on our health or just simply recharge. We are committed to helping our employees create a work-life harmony!
- Growth and Development - We are constantly seeking to offer opportunities and support for personal and professional development
- Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. We offer access to benefits, programs and education to help our employees to protect income, pay for expenses and invest in the future. Including a generous 401K match!
- Extras, discounts and perks - Generous discounts to our company and related companies, is just one of the cool extras we offer!

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