Program Manager Jobs in Norcross, GA

Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do
As a Assistant Manager Family Care Coordinator, you will directly contribute to LifeLink’s life-saving mission.

Primarily responsible for daily oversight, mentoring, education, and evaluation of Family Care Coordinators and other assigned staff while working within established LifeLink Foundation, OPO, and regulating agency policies and protocols. Coordinates the orientation of new Family Care and Transplant Coordinators to ensure the process is efficient and comprehensive. Mentors new coordinator staff through one-on-one interactions, frequent meetings and through collaboration with the Recovery Services Manager. Coordinates opportunities for authorization or donor desigination in pursuit of maximizing the number of organs recovered and transplanted. Maintains clinical skills and will function as a Family Care Coordinator. This position maintains an ongoing open line of communication with the Manager of Family Care Program, Administrator on Call, and the OPO Director(s), as appropriate. In addition this position is responsible for assisting with the development, implementation and monitoring of policies, procedures, strategies, and action plans related to the authorization, disclosure, medical social history risk assessment, QAPI, and other family interactions.

Key Responsibilities:

• Guides assigned staff toward accomplishment of LifeLink’s mission and goals; including selection, training and development, scheduling and job assignment, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status:
  • Directs work planning: approves call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies, as directed by Manager of Family Care Program.
  • Participates in hiring through screening resumes and conducting interviews.
  • Serves as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress and meets documentation deadlines.
  • Monitors the need for the Peer Assist Program and offers assistance with challenging end of life conversations or objection to donor designation.
  • May participate in mid-year and annual performance appraisals of assigned staff in collaboration with Manager of Family Care Program.
• Has the ability to perform all responsibilities of a Family Care Coordinator and will participate in the call schedule.
• Possesses knowledge of medical and legal principles of potential donor evaluation, authorization / discloure of First Person Authorization, management, and serve as a resource and mentor to newer coordinators.
• Serves as a backup to the Manager of Family Care Program.
• Participates in the development, implementation and training on policies and procedures relating to donor identification, authorization, disclosure and management.
• Supervises, evaluates and assists in the development of Core Competencies for the department and oversees their implementation on an annual and as needed basis.
• Works closely with the Director and Manager of QA/PI, Manager of Family Care Program and OPO Director(s) to collaboratively design and implement projects (e.g. PDSA’s) to measure performance and implement innovative and effective performance improvement methods and tools to drive key organizational goals.
• Assists with on-site competency evaluation to increase and maintain the expertise of all Family Care Coordinators and establish consistency of practice as directed by the Manager of Family Care Program.
• Maintains confidentiality of LifeLink business.
• Creates a positive learning environment for coworkers through effective communication and exhibits strong leadership skills.
• Works in conjunction with the OPO QA Department to facilitate the OPO QAPI process through active participation in the Process / Performance Improvement Committee initiatives and directives.
• Performs other related job duties as required and assigned.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• BSN, RN or PA or equivalent. Four years’ experience as a Family Care Coordinator, other OPO experience, experience in critical care nursing or other positions with similar responsibilities. Previous supervisory experience preferred.
• Strong organizational, problem analysis and decision-making skills. Demonstrated ability to motivate peers and achieve cooperation.
• Able to work a minimum of 40 hours per week and participate in 24-hour call. Required to work for extended periods of time with few breaks. ABTC certification preferred.
• Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
• Lift up to 50 pounds and transfer short distances.

Working Conditions

Pleasant and comfortable work environment. On-call rotation responsibilities with 24-hour cell phone accessibility. Possible high stress and long hours while on call.

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.

Skills

• Strong Leadership Skills

• Problem Solving Skills
• Planning and Prioritizing
• Friendly
• Excellent Critical Thinking

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.