Quality Assurance Lead Jobs in Arizona

Job Title:

AML/ KYC Quality Assurance Lead, Digital Asset Banking

Location

CityScape

What you'll do:

The AML/KYC Quality Assurance Lead is a first line of defense (1LOD) control role responsible for establishing, executing, and enhancing the quality assurance (QA) and control testing framework across onboarding, due diligence, and ongoing monitoring activities within Digital Asset Banking (DAG). This position ensures that client onboarding and lifecycle management activities are conducted in accordance with Bank policies, BSA/AML regulatory requirements, and internal risk appetite. The role partners closely with Financial Crimes Compliance (FCC), Operations, and business stakeholders to identify control deficiencies, support remediation efforts, and maintain an audit- and exam-ready operating environment.

• Design, implement, and maintain a formal AML/KYC QA program covering:
• Customer Identification Program (CIP)
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD)
• Ongoing monitoring and periodic review processes
• Execute risk-based QA testing of onboarding and KYC files to assess completeness, accuracy, and adherence to policy and regulatory requirements
• Develop and maintain QA methodologies, testing scripts, and scoring frameworks
• Identify control gaps, documentation deficiencies, and process inconsistencies through QA reviews
• Perform root cause analysis and partner with stakeholders to develop corrective action plans
• Track remediation activities and ensure timely resolution of issues, including audit and regulatory findings
• Support prevention of repeat findings through control enhancement and process standardization
• Develop and deliver QA reporting and metrics, including:
• QA results and pass rates
• Error trends and systemic issues
• Process quality indicators
• Maintain complete and auditable documentation of QA activities
• Support internal audit reviews, regulatory examinations, and FCC oversight activities
• Ensure onboarding and monitoring activities align with:
• Bank policies and KYC standards
• BSA/AML, OFAC, and sanctions requirements
• Partner with FCC and business stakeholders to incorporate regulatory updates into QA frameworks
• Support development and maintenance of procedures, job aids, and control documentation
• Act as the primary QA liaison between DAG (1LOD) and FCC (2LOD)
• Partner with Operations, Product, and Technology teams to improve data quality, workflow efficiency, and control execution
• Provide feedback to onboarding and relationship teams to enhance documentation quality and process consistency
• Identify opportunities to enhance onboarding quality, reduce rework, and improve operational efficiency
• Support training initiatives based on QA findings and control themes
• Promote a culture of strong risk management and control discipline

What you'll need:

- Bachelor’s degree in Business, Finance, Accounting, or related field
- 7+ years of experience in AML/KYC, compliance, or control testing within a regulated financial institution
- Demonstrated experience in KYC file reviews, including CIP, CDD, and EDD
- Experience supporting regulatory examinations, internal audits, or control remediation efforts
- Strong knowledge of:
- BSA/AML regulatory framework
- KYC requirements (CIP, CDD, EDD)
- OFAC and sanctions compliance
- Strong analytical and problem-solving skills, including root cause analysis
- High attention to detail and documentation accuracy
- Experience supporting high-risk client segments, including fintech or digital asset businesses
- Familiarity with real-time or high-velocity transaction environments
- Professional certifications such as CAMS or CRCM is preferred

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation