Quality Control Specialist Jobs in Massachusetts

INTRODUCTION

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

ROLE AND RESPONSIBILITIES

Under the supervision of the Director of Health Information Management, the Health Information Management Quality Control Specialist provides continuous quality review of electronic medical record functions to support Beth Israel Lahey Health’s (BILH) clinical practice and Health Information Management (HIM) regulatory compliance.

1. Follows HIM QC error monitoring procedures and if unable to process all errors, escalates to the supervisor. Rescans or checks and corrects any index exceptions that need to be rescanned or for improved quality. Resolve discrepancies to ensure accuracy of data and information in the Electronic Health Record (EHR).

2. Assist with expediting the backlog of problematic batches. Identify and index documents into appropriate electronic folders. Review electronic images within the batch to confirm image quality, order, and appropriate rotation. Review images to determine the need to delete, add or revise episodes and follow through with completion of said task.

3. Verify patient data integrity through the internal HIM QC processes; identifying potential or user issues, and make necessary corrections and escalate when appropriate.

4. Actively participate in workflow projects through hands-on testing and discussion of findings. Make recommendations based on proven best practices.

5. Perform ongoing quality checks by sampling exported patient health information to ensure quality and patient data integrity.

6. Responsible for establishing digital interfaces to ECMS, which includes monitoring the daily failed report and re-process as needed.

7. Trains new HIM colleagues and provides guidance and assistance to all HIM colleagues when necessary.

8. As an EHR specialist, share knowledge with BILH colleagues in answering EHR related questions and provide correct resources for additional information as needed.

9. Supports assigned production environments; troubleshoots technical application issues, documents findings, and participate in resolution.

10. Maintains strict adherence to the BILH Confidentiality policy.

11. Incorporates BILH Guiding Principles, Mission Statement, and Goals into daily activities.

12. Complies with all BILH Policies.

13. Complies with behavioral expectations of the department and BILH.

14. Maintains courteous and effective interactions with colleagues and patients.

15. Demonstrates an understanding of the job description, performance expectations, and competency assessment.

16. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

17. Participates in departmental and/or interdepartmental quality improvement activities.

18. Participates in and successfully completes Mandatory Education.

19. Performs all other duties as needed or directed to meet the needs of the department.

MINIMUM QUALIFICATIONS

Education: High School degree or equivalent

Experience: A minimum of 1 year of office experience, utilizing computer systems.

Skills, Knowledge & Abilities:

• Knowledge of electronic capture and retrieval systems
• Strong verbal and written communication skills
• Ability to perform duties with minimal supervision
• Excellent customer service skills

PAY RANGE

$20.00 – $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

LOCATION

Burlington, MA

Job details

• Employment: Full-time
• Hours/Week: 40
• Shift: Day
• Category: HIM Operations
• Pay Range: $20.00 - $26.92
• FLSA: Non-Exempt
• Req ID: JR93694

Equal Opportunity Employer/Veterans/Disabled