Quality Team Lead Jobs
Quality Team Lead jobs are open across manufacturing, healthcare, pharmaceuticals, and technology, from front-line supervisor to senior lead, with specializations in process improvement, compliance auditing, and production quality control. Find a role that fits below and apply directly.
Find Quality Team Lead JobsOverview
Showing 5 of 45+ Quality Team Lead jobs
- Monitors I&R Specialists, via silent or side-by-side monitoring methods, to ensure they are assisting 2-1-1 callers in accordance with Inform USA standards and internal service protocols. Utilizes the HELPLINE’S most current feedback and evaluation tools to assess call handling, documentation accuracy and referral appropriateness. Keeps up-to-date, accurate records on all monitored calls according to established protocols. Provides peer coaching to I&R Specialists to enhance call quality, customer service, and adherence to standards. Communicates trends to Service Delivery Manager.
- Receives incoming HELPLINE English and/or other language calls/emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows-up on cases according to established protocols. Consistently meets or exceeds call monitoring quality standards in their own performance, modeling best practices for the team.
- Participates in internal United Way of Greater Houston events and stays informed on social issues, programs and changes in services. Attends staff meetings, conferences and workshops for professional development. Assists manager with planning team activities. Participates on assigned special projects, United Way Initiatives, and committees. Performs other duties as assigned.
An associate’s degree or higher in social work, sociology, psychology, or a related field from an accredited university is required.
SKILLS & EXPERIENCE:
- Three (3) years’ experience in a social services role performing similar duties. Experience in quality assurance, training, mentoring or peer coaching in a social service or call center environment preferred.
- Demonstrated evidence of providing accessible and high-quality, empathetic and comprehensive customer service through interviewing, assessment and proactive problem-solving skills.
- Demonstrated knowledge of community resources.
- Commitment to improving access to services for vulnerable populations and promoting awareness of basic needs resources for all.
- Effective verbal and written communication skills. Meticulous documentation skills for internal and external records are required.
- Ability to use computerized equipment to answer incoming calls and various messaging formats.
- Proficiency in Microsoft Office Suite, the use of databases, and generating reports.
- Demonstrated ability to effectively work with diverse populations and personality types.
- Demonstrated success in handling confidential information and maintaining high moral and ethical standards.
- Ability to foster a workable, effective, and productive relationship with other staff, administration, volunteers, agencies, and clients.
- Monitors I&R Specialists, via silent or side-by-side monitoring methods, to ensure they are assisting 2-1-1 callers in accordance with Inform USA standards and internal service protocols. Utilizes the HELPLINE’S most current feedback and evaluation tools to assess call handling, documentation accuracy and referral appropriateness. Keeps up-to-date, accurate records on all monitored calls according to established protocols. Provides peer coaching to I&R Specialists to enhance call quality, customer service, and adherence to standards. Communicates trends to Service Delivery Manager.
- Receives incoming HELPLINE English and/or other language calls/emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows-up on cases according to established protocols. Consistently meets or exceeds call monitoring quality standards in their own performance, modeling best practices for the team.
- Participates in internal United Way of Greater Houston events and stays informed on social issues, programs and changes in services. Attends staff meetings, conferences and workshops for professional development. Assists manager with planning team activities. Participates on assigned special projects, United Way Initiatives, and committees. Performs other duties as assigned.
An associate’s degree or higher in social work, sociology, psychology, or a related field from an accredited university is required.
SKILLS & EXPERIENCE:
- Three (3) years’ experience in a social services role performing similar duties. Experience in quality assurance, training, mentoring or peer coaching in a social service or call center environment preferred.
- Demonstrated evidence of providing accessible and high-quality, empathetic and comprehensive customer service through interviewing, assessment and proactive problem-solving skills.
- Demonstrated knowledge of community resources.
- Commitment to improving access to services for vulnerable populations and promoting awareness of basic needs resources for all.
- Effective verbal and written communication skills. Meticulous documentation skills for internal and external records are required.
- Ability to use computerized equipment to answer incoming calls and various messaging formats.
- Proficiency in Microsoft Office Suite, the use of databases, and generating reports.
- Demonstrated ability to effectively work with diverse populations and personality types.
- Demonstrated success in handling confidential information and maintaining high moral and ethical standards.
- Ability to foster a workable, effective, and productive relationship with other staff, administration, volunteers, agencies, and clients.
See All 45 Quality Team Lead Jobs
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Find Quality Team Lead JobsQuality Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Automotive
- Science & Research
- Technology & Software
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in quality team lead jobs.
- 3 to 5 years of experience in quality assurance or quality control roles
- Proficiency with quality management systems such as ISO 9001 or IATF 16949
- Experience leading root cause analysis and corrective action processes
- Six Sigma Green Belt or ASQ certification preferred or required
- Ability to interpret and apply industry-specific regulatory requirements
- Bachelor's degree in engineering, life sciences, or a related technical field
Tips for Your Quality Team Lead Job Search
Quantify your defect reduction results
Hiring managers for quality team lead roles want to see measurable outcomes on your resume. Replace vague statements with specific results: defect rates reduced, audit pass rates improved, or rework costs cut. Numbers tied to quality metrics carry far more weight than responsibility lists.
Highlight your quality management certifications
Certifications like Six Sigma Green Belt, ASQ Certified Quality Auditor, or ISO 9001 Lead Auditor signal readiness for the role before the interview. List them prominently, and note which are current versus in progress, since many job postings screen by certification level.
Apply early to roles that fit
Migrate Mate lists quality team lead openings from across the United States in one place, so you can find roles that match your industry and experience level and apply directly to each listing.
Target postings that match your quality system experience
Job postings for quality team leads vary widely by regulatory environment. A role in medical device manufacturing will emphasize FDA 21 CFR Part 820, while automotive roles focus on IATF 16949. Filter your search to industries where your quality system experience maps directly to the posting's requirements.
Prepare for a process scenario in your interview
Quality team lead interviews almost always include a scenario question: a defective batch escapes to customers, or an auditor flags a documentation gap. Walk through your investigation process step by step, naming the tools you use, like root cause analysis or fishbone diagrams, and how you close the loop.
Negotiate scope alongside compensation
When you receive an offer, ask about the size of the team you'll lead, the number of product lines or shifts covered, and whether capital projects or system implementation responsibilities are included. These factors define the actual workload and are easier to clarify before you accept than after.
Quality Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most quality team leads?
The companies hiring the most quality team leads right now include Formel D, BD, and DSV, with the largest share of openings in Texas, North Carolina, and Georgia, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in manufacturing, pharmaceutical, and medical device sectors.
How many quality team lead jobs are remote?
About 40% of quality team lead openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most quality roles. Remote and hybrid options are most common in quality systems management, documentation, and supplier quality roles that do not require daily floor presence.
How do you become a quality team lead?
Start by building several years of experience in a quality assurance or quality control role, learning the inspection, auditing, and documentation processes used in your industry. Earning a recognized certification, such as Six Sigma Green Belt or an ASQ credential, strengthens your candidacy. Demonstrate leadership by mentoring peers, leading corrective action projects, or taking ownership of audit cycles before you hold the title officially.
Can you get a quality team lead job with little experience?
Some employers will consider candidates with two or more years in quality assurance if they can show ownership of a process improvement or audit cycle, even without a formal lead title. Certifications help close the experience gap. Internal promotion is also common, so taking on informal leadership responsibilities in a current quality role is a practical path into a quality team lead position.
What does the quality team lead interview process look like?
Most quality team lead interviews include a phone screen focused on your quality background, followed by a technical interview covering the quality systems, regulations, and tools relevant to the employer's industry. Expect at least one behavioral or scenario round where you walk through a real or hypothetical quality failure and your response. Some employers add a panel interview with operations or engineering stakeholders before extending an offer.
Where can I find and apply to quality team lead jobs?
You can find and apply to quality team lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry experience and certification level, then apply directly to each listing that fits.
See All 45 Quality Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Quality Team Lead Jobs