Remote AI Solution Architect Jobs
Remote AI Solution Architect jobs are open across the U.S. at remote-first firms, distributed enterprise teams, and cloud-native companies in sectors like software, financial services, healthcare technology, and defense. Employers hiring remotely right now include Alteryx, PSEG, and ARANGO. Scan the live roles below and apply to whichever ones fit.
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Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Solution Architect, AI & Platform
United States
Role Overview:
Enterprise customers rely on Genesys to connect complex voice, cloud, network, and AI environments into experiences that are reliable, secure, scalable, and measurable. As a Senior Solution Architect, AI & Platform, you will serve as a technical authority for complex enterprise opportunities, owning architecture across telephony, networking, VDI, public cloud, APIs, and AI-powered solutions spanning self-service, agent assistance, journey management, and back-office automation.
You will partner with account teams, customers, Professional Services, Product Management, and Engineering to move strategic opportunities from technical discovery through validation and production pilots. Your architectural decisions will shape how conversational, generative, and agentic AI capabilities integrate into enterprise environments while meeting demanding requirements for performance, security, resilience, and cost.
This role offers direct visibility with CIO, CTO, and senior technical stakeholders and the opportunity to influence both customer architecture and Genesys product direction. You will also expand the capabilities of the broader Solution Consulting organization through reusable architecture patterns, technical enablement, and field insight.
At Genesys, collaboration means bringing deep expertise together to solve meaningful customer challenges. In this role, you will help enterprises apply modern AI and cloud technologies to improve customer and employee experiences while influencing how those capabilities scale across complex environments.
Key Responsibilities:
- Lead technical discovery, architecture, whiteboarding, customized demonstrations, trial engagements, and value assessments that advance complex enterprise opportunities from evaluation to validated solution design
- Own end-to-end enterprise voice architecture across SIP trunking, WebRTC, Session Border Controllers, media paths, codec strategy, transcoding, failover, and carrier interconnect to deliver reliable real-time communications
- Drive network architecture decisions across OSPF, BGP, MPLS, SD-WAN, NAT/CGNAT, QoS, and firewall concepts, translating infrastructure choices into measurable voice quality, latency, and reliability outcomes
- Architect VDI and AWS solutions using technologies including EC2, Lambda, and EventBridge, balancing scalability, resilience, performance, and cost for contact center and remote-agent environments
- Design API and integration architectures spanning RESTful APIs, webhooks, event-driven patterns, authentication, and error handling to connect complex enterprise systems securely and reliably
- Architect production-ready AI solutions that combine LLMs, deterministic workflows, tools, orchestration, human handoffs, and fallback strategies to improve customer and employee experiences
- Design scalable RAG and enterprise knowledge architectures covering content structuring, chunking, embeddings, ranking, retrieval, and trusted knowledge integration
- Establish AI evaluation and observability frameworks that connect accuracy, retrieval quality, tool-call performance, containment, safety, drift, latency, and cost with customer and business outcomes
- Engineer contextual experiences using real-time customer data, interaction history, and conversation state while optimizing model selection, caching, context management, throughput, reliability, and cost
- Connect Genesys Cloud AI capabilities and emerging interoperability approaches, including Model Context Protocol (MCP) and agent-to-agent (A2A), to practical enterprise use cases and measurable customer outcomes
- Influence product direction by translating field insights into actionable guidance for Product Management and Engineering and participating in beta testing of emerging cloud capabilities
- Scale technical capability across Solution Consulting, partners, and account teams through reusable blueprints, accelerators, workshops, training, technical escalation support, and collaboration with Genesys Customer Care
- Represent Genesys at industry events and support RFI/RFP and contracting activities by clearly connecting architectural decisions to technical requirements and business value
Required Qualifications:
- Deep hands-on expertise in SIP trunking design and troubleshooting, WebRTC, and Session Border Controllers, including SIP signaling, media negotiation, and carrier integration
- Strong background in OSPF, BGP, MPLS, SD-WAN, NAT/CGNAT, routing, QoS, and firewall concepts governing real-time media performance
- Demonstrated experience architecting and supporting VDI environments for contact center and remote-agent populations
- Strong AWS architecture expertise, including EC2, Lambda, and EventBridge, with the ability to evaluate and justify design decisions across scalability, resilience, performance, and cost
- Deep experience with RESTful APIs, event-driven architecture, authentication patterns, and complex enterprise system integration
- Demonstrated ability to make and defend architectural tradeoffs across security, reliability, scalability, latency, cost, and enterprise requirements
- Proven ability to communicate complex architecture decisions to technical, sales, and executive stakeholders
- Ability and willingness to travel approximately 50% of the time
Preferred Qualifications:
- 7+ years of relevant technical experience, including 5+ years in solutions engineering, technical presales, or technical services, with contact center industry experience strongly preferred
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field
- Hands-on experience architecting enterprise AI solutions across machine learning, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use, and agentic AI
- Demonstrated architectural judgment across model selection, latency, cost, explainability, governance, multilingual requirements, security, scalability, and business risk
- Experience designing real-time enterprise systems with secure data access, reliability controls, fallback paths, and failure handling
- Proficiency with AI-assisted development tools such as Cursor, OpenAI Codex, Kiro, or comparable platforms for rapid prototyping, integration work, and technical demonstrations
- Proven ability to deliver compelling technical demonstrations and presentations that connect architecture decisions to customer and business value
- Strong executive communication and presence, with experience influencing CIO, CTO, and other senior technical stakeholders alongside sales teams
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities .
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com .
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Solution Architect, AI & Platform
United States
Role Overview:
Enterprise customers rely on Genesys to connect complex voice, cloud, network, and AI environments into experiences that are reliable, secure, scalable, and measurable. As a Senior Solution Architect, AI & Platform, you will serve as a technical authority for complex enterprise opportunities, owning architecture across telephony, networking, VDI, public cloud, APIs, and AI-powered solutions spanning self-service, agent assistance, journey management, and back-office automation.
You will partner with account teams, customers, Professional Services, Product Management, and Engineering to move strategic opportunities from technical discovery through validation and production pilots. Your architectural decisions will shape how conversational, generative, and agentic AI capabilities integrate into enterprise environments while meeting demanding requirements for performance, security, resilience, and cost.
This role offers direct visibility with CIO, CTO, and senior technical stakeholders and the opportunity to influence both customer architecture and Genesys product direction. You will also expand the capabilities of the broader Solution Consulting organization through reusable architecture patterns, technical enablement, and field insight.
At Genesys, collaboration means bringing deep expertise together to solve meaningful customer challenges. In this role, you will help enterprises apply modern AI and cloud technologies to improve customer and employee experiences while influencing how those capabilities scale across complex environments.
Key Responsibilities:
- Lead technical discovery, architecture, whiteboarding, customized demonstrations, trial engagements, and value assessments that advance complex enterprise opportunities from evaluation to validated solution design
- Own end-to-end enterprise voice architecture across SIP trunking, WebRTC, Session Border Controllers, media paths, codec strategy, transcoding, failover, and carrier interconnect to deliver reliable real-time communications
- Drive network architecture decisions across OSPF, BGP, MPLS, SD-WAN, NAT/CGNAT, QoS, and firewall concepts, translating infrastructure choices into measurable voice quality, latency, and reliability outcomes
- Architect VDI and AWS solutions using technologies including EC2, Lambda, and EventBridge, balancing scalability, resilience, performance, and cost for contact center and remote-agent environments
- Design API and integration architectures spanning RESTful APIs, webhooks, event-driven patterns, authentication, and error handling to connect complex enterprise systems securely and reliably
- Architect production-ready AI solutions that combine LLMs, deterministic workflows, tools, orchestration, human handoffs, and fallback strategies to improve customer and employee experiences
- Design scalable RAG and enterprise knowledge architectures covering content structuring, chunking, embeddings, ranking, retrieval, and trusted knowledge integration
- Establish AI evaluation and observability frameworks that connect accuracy, retrieval quality, tool-call performance, containment, safety, drift, latency, and cost with customer and business outcomes
- Engineer contextual experiences using real-time customer data, interaction history, and conversation state while optimizing model selection, caching, context management, throughput, reliability, and cost
- Connect Genesys Cloud AI capabilities and emerging interoperability approaches, including Model Context Protocol (MCP) and agent-to-agent (A2A), to practical enterprise use cases and measurable customer outcomes
- Influence product direction by translating field insights into actionable guidance for Product Management and Engineering and participating in beta testing of emerging cloud capabilities
- Scale technical capability across Solution Consulting, partners, and account teams through reusable blueprints, accelerators, workshops, training, technical escalation support, and collaboration with Genesys Customer Care
- Represent Genesys at industry events and support RFI/RFP and contracting activities by clearly connecting architectural decisions to technical requirements and business value
Required Qualifications:
- Deep hands-on expertise in SIP trunking design and troubleshooting, WebRTC, and Session Border Controllers, including SIP signaling, media negotiation, and carrier integration
- Strong background in OSPF, BGP, MPLS, SD-WAN, NAT/CGNAT, routing, QoS, and firewall concepts governing real-time media performance
- Demonstrated experience architecting and supporting VDI environments for contact center and remote-agent populations
- Strong AWS architecture expertise, including EC2, Lambda, and EventBridge, with the ability to evaluate and justify design decisions across scalability, resilience, performance, and cost
- Deep experience with RESTful APIs, event-driven architecture, authentication patterns, and complex enterprise system integration
- Demonstrated ability to make and defend architectural tradeoffs across security, reliability, scalability, latency, cost, and enterprise requirements
- Proven ability to communicate complex architecture decisions to technical, sales, and executive stakeholders
- Ability and willingness to travel approximately 50% of the time
Preferred Qualifications:
- 7+ years of relevant technical experience, including 5+ years in solutions engineering, technical presales, or technical services, with contact center industry experience strongly preferred
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field
- Hands-on experience architecting enterprise AI solutions across machine learning, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use, and agentic AI
- Demonstrated architectural judgment across model selection, latency, cost, explainability, governance, multilingual requirements, security, scalability, and business risk
- Experience designing real-time enterprise systems with secure data access, reliability controls, fallback paths, and failure handling
- Proficiency with AI-assisted development tools such as Cursor, OpenAI Codex, Kiro, or comparable platforms for rapid prototyping, integration work, and technical demonstrations
- Proven ability to deliver compelling technical demonstrations and presentations that connect architecture decisions to customer and business value
- Strong executive communication and presence, with experience influencing CIO, CTO, and other senior technical stakeholders alongside sales teams
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities .
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com .
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
See All 20 Remote AI Solution Architect Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote AI Solution Architect Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote AI solution architect jobs.
- 5 or more years of experience designing and deploying AI or ML solutions at enterprise scale
- Proficiency with cloud AI services on AWS, Azure, or Google Cloud Platform
- Experience with large language models, generative AI frameworks, or foundation model integration
- Strong background in data architecture, including pipelines, feature stores, and model serving infrastructure
- Ability to communicate technical architecture decisions to non-technical executive stakeholders
- Bachelor's or master's degree in computer science, engineering, or a closely related technical field
Tips for Your Remote AI Solution Architect Job Search
Document your AI architecture decisions publicly
Remote employers can't observe your thinking in person, so write up the reasoning behind past AI system designs on GitHub, a personal site, or a shared doc. Architecture decision records and system diagrams do more for a remote application than a resume bullet alone.
Apply early to remote roles that fit
Migrate Mate lists remote ai solution architect openings from across the U.S. in one place, so you can find roles that match your stack and apply directly without sorting through mixed location results.
Sharpen your async written communication
Remote ai solution architect interviews often include a written technical assessment or asynchronous design review before any live call. Practice explaining complex AI system trade-offs clearly in writing, since distributed teams depend on async clarity more than verbal persuasion.
Target distributed teams in cloud-heavy sectors
Remote ai solution architect demand concentrates at companies already running distributed engineering on AWS, Azure, or GCP. Search for roles that name specific cloud platforms in the posting, since those teams are built to onboard and support remote architects from the start.
Remote AI Solution Architect Jobs: Frequently Asked Questions
How do I get a remote ai solution architect job?
Target companies that already run distributed engineering teams, since they have the tooling and culture for remote ai solution architects to operate effectively from day one. Remote hiring managers screen heavily for async written communication, self-directed project management, and hands-on fluency with cloud platforms like AWS, Azure, or GCP. Demonstrating real deployed AI solutions, clear architecture documentation, and experience working across time zones gives you a concrete edge over candidates without remote work history.
Which companies hire remote ai solution architects?
Remote ai solution architect roles are posted by Alteryx, PSEG, and ARANGO and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed cloud consultancies, and enterprise technology teams across fintech, healthtech, and defense sectors are among the most active employers for this role.
Can you get a remote ai solution architect job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently without on-site guidance from day one. Cloud-native startups and smaller distributed teams are more open to early-career candidates. A portfolio of deployed AI projects, open-source contributions, and documented architecture decisions signals readiness when a resume shows limited professional experience.
Do you need a degree for remote ai solution architect jobs?
Not always. Many remote employers prioritize demonstrated technical ability over formal credentials, especially for senior-level ai solution architect roles where a portfolio of real solutions carries more weight. Cloud certifications from AWS, Azure, or Google Cloud, combined with verifiable project outcomes and strong written communication skills, can substitute for or reinforce a traditional degree in remote hiring decisions.
Which industries hire the most remote ai solution architects?
The sectors hiring the most remote ai solution architects are Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed engineering and data teams that need ai solution architects who can collaborate across locations and time zones without requiring on-site presence.
See All 20 Remote AI Solution Architect Jobs
Find roles that match your experience and apply in just a few clicks.
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