Remote Senior AI Product Designer Jobs
Remote Senior AI Product Designer jobs are in active demand across the U.S., with remote-first firms and distributed product teams hiring for senior-level AI design talent in technology, healthcare, and enterprise software. Employers hiring remotely right now include LMI, BlackRock, and MeridianLink. Find a role that fits below and apply directly.
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Showing 5 of 80+ Remote Senior AI Product Designer jobs
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
The AI Support Manager owns Ferguson's Level 2 AI tool support function — the router, orchestrator, and knowledge curator that sits between frontline Level 1 support and deeper Level 3 technical (Tech) and AI Studio (CoE) resources. This role will provide guidance and operational direction to Level 1 staff, including staff-augmented resources, and builds the self-service knowledge infrastructure that keeps AI tool support scalable as usage grows from roughly ~1,200 users today toward 20,000+ across Copilot, Ferguson Assist (Gemini), and Claude.
Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.
Duties and Responsibilities:
- Provide guidance and operational direction to Level 1 support staff and staff-augmented resources handling the AI-enablement inbox and frontline "how do I" questions.
- Own triage and routing logic across AI tools — determining whether an issue is a tool issue, a connector issue, or a genuine product problem, and directing it accordingly.
- Build, maintain, and continuously improve the self-service knowledge base, capturing not just resolution steps but what didn't work, based on real ticket patterns.
- Decide where customer concerns go and manage handoffs to Level 3 Tech and Level 3 AI Studio/CoE resources.
- Open and supervise support tickets using Jira/Confluence, and monitor volume, resolution time, and escalation patterns to identify recurring issues.
- Act as "customer zero" for self-service support agents — build and troubleshoot no-code support agents in partnership with AI Studio, using that hands-on experience to guide Level 1 staff.
- Monitor Viva Engage and Teams community channels for emerging support themes and friction points.
- Partner with the AI Platform/Tool Owner on license- and connector-related support escalations, and with the AI Fluency Manager on recurring training gaps surfaced through support volume.
- Support the ongoing design and refinement of the L1/L2/L3 support model as tool volume and license counts scale.
Qualifications and Requirements:
- 4-6 years in technical support management, IT service management, or helpdesk leadership, ideally at enterprise scale.
- Experience managing/providing operational direction to a support team, including staff-augmented or offshore resources.
- Familiarity with enterprise productivity/AI tools (Microsoft Copilot, Google Gemini, or similar).
- Experience building or maintaining a knowledge base and ticketing workflows (Jira, Confluence, or similar).
- Strong triage and prioritization skills; comfortable making judgment calls under ambiguity.
- Ability to build or troubleshoot simple no-code/low-code support tooling or agents.
Desired Qualifications:
- Experience with AI/ML tool support specifically.
- Prior experience scaling a support function through rapid user growth.
- Familiarity with AI governance or responsible AI practices.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#LI-REMOTE
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
The AI Support Manager owns Ferguson's Level 2 AI tool support function — the router, orchestrator, and knowledge curator that sits between frontline Level 1 support and deeper Level 3 technical (Tech) and AI Studio (CoE) resources. This role will provide guidance and operational direction to Level 1 staff, including staff-augmented resources, and builds the self-service knowledge infrastructure that keeps AI tool support scalable as usage grows from roughly ~1,200 users today toward 20,000+ across Copilot, Ferguson Assist (Gemini), and Claude.
Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.
Duties and Responsibilities:
- Provide guidance and operational direction to Level 1 support staff and staff-augmented resources handling the AI-enablement inbox and frontline "how do I" questions.
- Own triage and routing logic across AI tools — determining whether an issue is a tool issue, a connector issue, or a genuine product problem, and directing it accordingly.
- Build, maintain, and continuously improve the self-service knowledge base, capturing not just resolution steps but what didn't work, based on real ticket patterns.
- Decide where customer concerns go and manage handoffs to Level 3 Tech and Level 3 AI Studio/CoE resources.
- Open and supervise support tickets using Jira/Confluence, and monitor volume, resolution time, and escalation patterns to identify recurring issues.
- Act as "customer zero" for self-service support agents — build and troubleshoot no-code support agents in partnership with AI Studio, using that hands-on experience to guide Level 1 staff.
- Monitor Viva Engage and Teams community channels for emerging support themes and friction points.
- Partner with the AI Platform/Tool Owner on license- and connector-related support escalations, and with the AI Fluency Manager on recurring training gaps surfaced through support volume.
- Support the ongoing design and refinement of the L1/L2/L3 support model as tool volume and license counts scale.
Qualifications and Requirements:
- 4-6 years in technical support management, IT service management, or helpdesk leadership, ideally at enterprise scale.
- Experience managing/providing operational direction to a support team, including staff-augmented or offshore resources.
- Familiarity with enterprise productivity/AI tools (Microsoft Copilot, Google Gemini, or similar).
- Experience building or maintaining a knowledge base and ticketing workflows (Jira, Confluence, or similar).
- Strong triage and prioritization skills; comfortable making judgment calls under ambiguity.
- Ability to build or troubleshoot simple no-code/low-code support tooling or agents.
Desired Qualifications:
- Experience with AI/ML tool support specifically.
- Prior experience scaling a support function through rapid user growth.
- Familiarity with AI governance or responsible AI practices.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#LI-REMOTE
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
See All 80 Remote Senior AI Product Designer Jobs
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Find JobsRemote Senior AI Product Designer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Education
- Insurance
- Automotive
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in remote senior AI product designer jobs.
- 5 or more years of product design experience with at least 2 years on AI or ML-driven products
- Demonstrated portfolio of shipped AI product features with evidence of user research and iteration
- Proficiency in Figma for prototyping, component libraries, and cross-functional design handoffs
- Experience designing for large language models, recommendation systems, or other generative AI interfaces
- Strong systems thinking applied to responsible AI, including transparency, error states, and user control
- Bachelor's degree in interaction design, human-computer interaction, cognitive science, or a related field
Tips for Your Remote Senior AI Product Designer Job Search
Build an async-first portfolio presence
Remote hiring managers review your work before they ever talk to you. Structure your case studies to explain context, constraints, and decisions in writing, as if the reader can't ask follow-up questions. Senior ai product designer candidates who document their AI design rationale clearly move faster through remote screening.
Apply early to remote roles that fit
Migrate Mate lists remote senior ai product designer openings from across the U.S. in one place, so you can find roles that match your experience level and apply directly without sorting through mixed remote and on-site results.
Show AI tool fluency in your work samples
Remote employers hiring senior ai product designers expect hands-on experience with AI design workflows, including prompt-driven prototyping, designing for model uncertainty, and collaborating with engineering on LLM-powered interfaces. Work samples that show these skills in context outperform a generic UX portfolio.
Prepare for distributed team interview formats
Remote senior ai product designer interviews often include async design exercises, written critique submissions, or recorded Loom walkthroughs before any live call. Practice presenting design decisions concisely on video and in writing so you're comfortable before your first round.
Remote Senior AI Product Designer Jobs: Frequently Asked Questions
How do I get a remote senior ai product designer job?
Remote senior ai product designer roles go to candidates who can demonstrate independent ownership of complex AI design problems without in-person oversight. Remote employers screen heavily for asynchronous communication skills, the ability to write crisp design rationale, and fluency in tools like Figma, FigJam, and collaborative prototyping platforms. A portfolio showing end-to-end AI product work, from research through shipped features, gives you a concrete edge over candidates with equivalent titles but thinner documentation.
Which companies hire remote senior ai product designers?
Remote senior ai product designer roles are posted by LMI, BlackRock, and MeridianLink and others right now, based on current remote listings on Migrate Mate as of September 2026. The companies hiring most consistently are remote-first technology firms, AI-native startups, and distributed enterprise product teams in sectors like software, healthcare technology, and financial services.
Can you get a remote senior ai product designer job with no experience?
Yes, but remote entry paths are narrower because you're expected to self-direct from day one without in-person mentorship. AI-native startups and early-stage product teams are more likely to take a chance on candidates who can show a strong portfolio of AI-adjacent design work, even if it's from freelance projects, open-source contributions, or bootcamp capstones. Demonstrating that you can work asynchronously and communicate design decisions in writing closes a lot of the experience gap.
Do you need a degree for remote senior ai product designer jobs?
Not always. Remote employers hiring senior ai product designers weigh portfolio quality, shipped product examples, and demonstrated fluency with AI design patterns more heavily than formal credentials. A degree in interaction design, human-computer interaction, or a related field helps with initial screening, but candidates who can show real work designing AI-powered interfaces, conducting user research on model-driven products, and collaborating with ML engineers regularly get hired without one.
Which industries hire the most remote senior ai product designers?
The sectors hiring the most remote senior ai product designers are Technology & Software, Education, and Insurance, based on current remote listings on Migrate Mate as of September 2026. These sectors rely on distributed product teams and invest heavily in AI-driven features, which creates sustained remote demand for senior designers who can own the human side of machine learning products.
See All 80 Remote Senior AI Product Designer Jobs
Find roles that match your experience and apply in just a few clicks.
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