Remote Client Support Technician Jobs
Remote client support technician jobs are open across software, healthcare, fintech, and managed services companies that run distributed teams, from entry-level helpdesk roles to senior technical support positions. Employers hiring remotely right now include Fidelity Investments, ALERT COMMUNICATIONS, and CereCore. See the openings below and apply to the ones that match your experience.
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Showing 5 of 39+ Remote Client Support Technician jobs
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
See All 39 Remote Client Support Technician Jobs
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Find JobsRemote Client Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote client support technician jobs.
- 1-3 years of end-user technical support or helpdesk experience
- Proficiency with Windows and macOS operating systems and standard productivity software
- Experience with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ certification or equivalent vendor certification preferred or required
- Ability to troubleshoot hardware, software, networking, and peripheral device issues
- Strong written and verbal communication skills for interacting with non-technical end users
Tips for Your Remote Client Support Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client support technician openings from across the U.S. in one place, so you can find roles that match your skills and apply directly. Remote postings often fill faster than on-site ones, so acting on a good match the same day it appears matters.
Highlight async communication in your resume
Remote client support technicians resolve issues primarily through tickets, chat, and email, not phone or in-person. Calling out specific tools you have used, such as Zendesk, Freshdesk, or Intercom, and noting your average resolution time or customer satisfaction scores tells remote employers exactly what they need to know.
Show self-directed troubleshooting in your cover letter
Remote employers want to know you can diagnose and escalate issues without a team lead sitting nearby. Briefly describe a time you resolved a client problem independently, naming the systems involved and how you documented the fix for future reference.
Get certified in the platforms remote teams use
Certifications in tools like Salesforce Service Cloud, AWS, or Microsoft 365 signal to distributed teams that you can support clients on the platforms they actually run. Vendor certifications are searchable credentials that show up in recruiter filters for remote client support technician roles.
Remote Client Support Technician Jobs: Frequently Asked Questions
How do I get a remote client support technician job?
Target companies that already run distributed support teams, such as SaaS vendors, managed service providers, and cloud-based platforms, because they have established remote workflows for client support technicians. Remote employers screen heavily for written communication, the ability to troubleshoot independently without a team nearby, and familiarity with ticketing systems like Zendesk or Jira. Candidates who document their troubleshooting process clearly and demonstrate async communication skills stand out.
Which companies hire remote client support technicians?
Remote client support technician roles are posted by Fidelity Investments, ALERT COMMUNICATIONS, and CereCore and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, cloud services providers, and distributed healthcare technology firms are among the most consistent hirers of client support technicians in fully remote settings.
Can you get a remote client support technician job with no experience?
Yes, but remote entry-level roles are more competitive because you need to demonstrate self-direction from day one without an in-office support structure. SaaS startups and smaller managed service providers are more likely to hire entry-level remote client support technicians. Completing vendor certifications, contributing to open support forums, or doing freelance helpdesk work builds a portfolio that shows remote employers you can operate independently.
Do you need a degree for remote client support technician jobs?
Not always. Remote employers in this role weigh hands-on technical skills, relevant certifications like CompTIA A+, Network+, or vendor-specific credentials, and demonstrated ability to resolve client issues over digital channels. A verifiable history of solving real support problems, whether from prior roles, freelance work, or personal projects, carries more weight with many remote hiring managers than a degree alone.
Which industries hire the most remote client support technicians?
Remote client support technician roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams to deliver continuous client support across multiple time zones, making remote client support technicians a practical and permanent part of their staffing model.
See All 39 Remote Client Support Technician Jobs
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