Remote Commercial Customer Service Representative Jobs
Remote Commercial Customer Service Representative jobs are in strong demand across the U.S., with remote-first firms and distributed teams actively hiring for this role in sectors like insurance, logistics, financial services, and utilities. Employers hiring remotely right now include Godot Consulting, Huntington Bank, and Gallagher. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 720+ Remote Commercial Customer Service Representative jobs
- Job Category: Sales
- Job Type: Full time
- Reqid: J0108418
US | MA | Remote
Full time
J0108418
Business Purpose
Complex enterprise IT Asset Disposition (ITAD) deals, data center decommissioning, and reverse logistics programs require seamless integration between commercial structuring, technical solutioning, and downstream remarketing execution.
The Senior Director, Solutions Architecture & Commercial Strategy serves as a key cross-functional bridge across Sales, Operations, Remarketing, and Enterprise Clients. By embedding deep technical deal-scoping and secondary-market pricing models directly into the pre-sales process, this role ensures that enterprise commercial commitments are technically sound, operationally executable, and financial margin-optimized.
What You’ll Do
In this role, you will:
Technical Deal Architecture & Solution Design: Partner directly with Commercial Sales on high-value, complex opportunities to scope technical requirements, design customized workflows (onsite/offsite data erasure, testing, component harvesting, destruction SLAs), and lead technical discovery sessions with client CTOs, CISOs, and Procurement Executives.
Commercial Strategy, Pricing & Remarketing Alignment: Develop scalable pricing models, rate cards, and margin-optimization frameworks that model net asset recovery value against secondary market hardware valuations, component yields, and backend resale revenue-share structures while conducting pre-contract margin reviews with Finance and Operations.
Operational & Remarketing Capacity Alignment: Embed within facility and operational leadership to align incoming deal flows with real-time site capacity, processing capabilities, throughput limits, and remarketing channel velocity, while co-developing high-margin upsell programs with Product leads.
Revenue/P&L Accountability: Support oversight of $50M–$100M+ Enterprise Deal Pipeline; responsible for pre-sales deal margin optimization, custom SLA cost modeling, and backend remarketing revenue-share yield modeling.
Strategic Responsibility: Executes and refines the cross-functional solution architecture and commercial alignment strategy for enterprise sales. Implements pricing structures and net-recovery yield models to balance upfront service fees with secondary-market remarketing value share. Partners with regional Operations and Sales leads across global regions to ensure operational consistency in solution delivery.
Business Expertise: Requires extensive knowledge of IT Asset Management (ITAM), ITAD, enterprise hardware lifecycles, and reverse logistics workflows. Deep financial and commercial acumen is needed to structure complex enterprise contracts, conduct net asset recovery modeling, and evaluate deal margin trade-offs across enterprise verticals (BFSI, Healthcare, Tech).
Problem Solving: Resolves complex issues at the intersection of technical customer requirements, operational facility constraints, and secondary market pricing volatility. Structures commercial frameworks for volatile asset classes (e.g., enterprise GPUs and memory) where hardware valuations fluctuate significantly between contract signing and final disposition.
Interpersonal Skills & Interactions: Engages senior client stakeholders (CTOs, CISOs, Procurement Directors) during technical scoping and executive sales pitches. Internally collaborates with Sales, Operations, Remarketing, Product, Legal, and Finance teams. Requires strong executive communication, negotiation, and cross-functional influence without direct authority.
Supervisory Responsibility: Direct leadership and management of Solutions Engineers, Technical Scoping Analysts, and Commercial Strategy Managers. Accountable for hiring, performance management, coaching, and talent development within the team.
What You’ll Bring
The ideal candidate will have:
Bachelor’s Degree: Required in Business, Computer Science, Engineering, Information Technology, or a related field; Master’s or MBA preferred.
10+ Years of Experience: Demonstrated progression in technical sales, solutions architecture, commercial deal structuring, or IT asset lifecycle management.
Domain Knowledge: Proven track record within IT Asset Management (ITAM), IT Asset Disposition (ITAD), data center hardware decommissioning, or enterprise IT hardware reverse logistics.
Leadership: Minimum 3–5 years of direct people management experience, leading technical sales engineers, solutions architects, or commercial analysts.
Technical & Commercial Competencies
Technical Mastery: Deep understanding of enterprise storage/compute architectures, data destruction standards (NIST 800-88, DoD), sanitization software, component harvesting, and recycling compliance frameworks.
Financial Modeling: Hands-on expertise building pre-sales margin models, hardware yield frameworks, secondary-market valuation strategies, and revenue-share deal structures.
Commercial Strategy: Proficiency in crafting competitive rate cards, scoping custom client SLAs, and balancing service fees against residual market value.
Personal Attributes & Soft Skills
Executive Presence: Outstanding oral and written communication skills with the ability to influence C-suite executives (CTO, CISO, Chief Procurement Officer).
Cross-Functional Orchestration: Adept at building alignment across matrixed teams—Sales, Operations, Finance, Legal, and Remarketing—without direct authority.
Problem-Solving Agility: Strong analytical mindset capable of navigating fluid secondary market pricing, operational bottlenecks, and complex client constraints.
What We Offer
Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan and flexible schedules to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.
Reasonably expected salary range: $187,800.00 - $250,400.00
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement
Requisition: J0108418
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
- Job Category: Sales
- Job Type: Full time
- Reqid: J0108418
US | MA | Remote
Full time
J0108418
Business Purpose
Complex enterprise IT Asset Disposition (ITAD) deals, data center decommissioning, and reverse logistics programs require seamless integration between commercial structuring, technical solutioning, and downstream remarketing execution.
The Senior Director, Solutions Architecture & Commercial Strategy serves as a key cross-functional bridge across Sales, Operations, Remarketing, and Enterprise Clients. By embedding deep technical deal-scoping and secondary-market pricing models directly into the pre-sales process, this role ensures that enterprise commercial commitments are technically sound, operationally executable, and financial margin-optimized.
What You’ll Do
In this role, you will:
Technical Deal Architecture & Solution Design: Partner directly with Commercial Sales on high-value, complex opportunities to scope technical requirements, design customized workflows (onsite/offsite data erasure, testing, component harvesting, destruction SLAs), and lead technical discovery sessions with client CTOs, CISOs, and Procurement Executives.
Commercial Strategy, Pricing & Remarketing Alignment: Develop scalable pricing models, rate cards, and margin-optimization frameworks that model net asset recovery value against secondary market hardware valuations, component yields, and backend resale revenue-share structures while conducting pre-contract margin reviews with Finance and Operations.
Operational & Remarketing Capacity Alignment: Embed within facility and operational leadership to align incoming deal flows with real-time site capacity, processing capabilities, throughput limits, and remarketing channel velocity, while co-developing high-margin upsell programs with Product leads.
Revenue/P&L Accountability: Support oversight of $50M–$100M+ Enterprise Deal Pipeline; responsible for pre-sales deal margin optimization, custom SLA cost modeling, and backend remarketing revenue-share yield modeling.
Strategic Responsibility: Executes and refines the cross-functional solution architecture and commercial alignment strategy for enterprise sales. Implements pricing structures and net-recovery yield models to balance upfront service fees with secondary-market remarketing value share. Partners with regional Operations and Sales leads across global regions to ensure operational consistency in solution delivery.
Business Expertise: Requires extensive knowledge of IT Asset Management (ITAM), ITAD, enterprise hardware lifecycles, and reverse logistics workflows. Deep financial and commercial acumen is needed to structure complex enterprise contracts, conduct net asset recovery modeling, and evaluate deal margin trade-offs across enterprise verticals (BFSI, Healthcare, Tech).
Problem Solving: Resolves complex issues at the intersection of technical customer requirements, operational facility constraints, and secondary market pricing volatility. Structures commercial frameworks for volatile asset classes (e.g., enterprise GPUs and memory) where hardware valuations fluctuate significantly between contract signing and final disposition.
Interpersonal Skills & Interactions: Engages senior client stakeholders (CTOs, CISOs, Procurement Directors) during technical scoping and executive sales pitches. Internally collaborates with Sales, Operations, Remarketing, Product, Legal, and Finance teams. Requires strong executive communication, negotiation, and cross-functional influence without direct authority.
Supervisory Responsibility: Direct leadership and management of Solutions Engineers, Technical Scoping Analysts, and Commercial Strategy Managers. Accountable for hiring, performance management, coaching, and talent development within the team.
What You’ll Bring
The ideal candidate will have:
Bachelor’s Degree: Required in Business, Computer Science, Engineering, Information Technology, or a related field; Master’s or MBA preferred.
10+ Years of Experience: Demonstrated progression in technical sales, solutions architecture, commercial deal structuring, or IT asset lifecycle management.
Domain Knowledge: Proven track record within IT Asset Management (ITAM), IT Asset Disposition (ITAD), data center hardware decommissioning, or enterprise IT hardware reverse logistics.
Leadership: Minimum 3–5 years of direct people management experience, leading technical sales engineers, solutions architects, or commercial analysts.
Technical & Commercial Competencies
Technical Mastery: Deep understanding of enterprise storage/compute architectures, data destruction standards (NIST 800-88, DoD), sanitization software, component harvesting, and recycling compliance frameworks.
Financial Modeling: Hands-on expertise building pre-sales margin models, hardware yield frameworks, secondary-market valuation strategies, and revenue-share deal structures.
Commercial Strategy: Proficiency in crafting competitive rate cards, scoping custom client SLAs, and balancing service fees against residual market value.
Personal Attributes & Soft Skills
Executive Presence: Outstanding oral and written communication skills with the ability to influence C-suite executives (CTO, CISO, Chief Procurement Officer).
Cross-Functional Orchestration: Adept at building alignment across matrixed teams—Sales, Operations, Finance, Legal, and Remarketing—without direct authority.
Problem-Solving Agility: Strong analytical mindset capable of navigating fluid secondary market pricing, operational bottlenecks, and complex client constraints.
What We Offer
Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan and flexible schedules to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.
Reasonably expected salary range: $187,800.00 - $250,400.00
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement
Requisition: J0108418
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
See All 720+ Remote Commercial Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Commercial Customer Service Representative Job Market
Who's Hiring
- Godot Consulting17
- Huntington Bank12
- Gallagher8
- Veeva Systems8
- ZS Associates8
Top Industries Hiring
- Technology & Software16
- Biotechnology & Pharmaceuticals12
- Science & Research7
- Insurance6
- Banking & Financial Services5
What Employers Look For
The qualifications that appear most often in remote commercial customer service representative jobs.
- Two or more years of business-to-business or commercial account customer service experience
- Proficiency in CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for handling complex client inquiries
- Ability to interpret and explain contracts, invoices, or service agreements to business clients
- Experience processing orders, claims, or service requests in high-volume environments
- High school diploma or equivalent required, with associate or bachelor's degree preferred
Tips for Your Remote Commercial Customer Service Representative Job Search
Prove your async communication skills upfront
Remote commercial customer service roles depend heavily on written communication with business clients. Before applying, prepare a short writing sample, such as a mock client email resolving a billing dispute or policy change, that shows you can handle complex commercial issues clearly without back-and-forth.
Target companies with distributed account teams
Remote commercial customer service representative roles concentrate at insurance carriers, logistics firms, and B2B software companies that run fully distributed operations. Focusing your search on companies with established remote account management infrastructure means you're applying where remote hiring is routine, not an exception.
Apply early to remote roles that fit
Migrate Mate lists remote commercial customer service representative openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through unrelated listings.
Show CRM and account management tool fluency
Remote employers screen for hands-on experience with Salesforce, Zendesk, or similar platforms because there's no in-office training buffer. Call out the specific tools you've used, the volume of accounts you managed, and any metrics like resolution time or retention rates that demonstrate remote readiness.
Remote Commercial Customer Service Representative Jobs: Frequently Asked Questions
How do I get a remote commercial customer service representative job?
Remote commercial customer service representative roles go to candidates who can demonstrate self-direction and clear written communication from day one. Insurance carriers, logistics companies, and B2B software firms hire for this role remotely and screen heavily for async communication skills, CRM proficiency, and the ability to manage complex commercial accounts without in-person oversight. A home office setup and familiarity with tools like Salesforce or Zendesk will give you a concrete edge.
Which companies hire remote commercial customer service representatives?
Employers currently hiring remote commercial customer service representatives include Godot Consulting, Huntington Bank, and Gallagher, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first carriers, distributed B2B service firms, and large commercial insurers or logistics companies that run customer service operations entirely across distributed teams.
Can you get a remote commercial customer service representative job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle complex commercial accounts independently from your first week. Some insurance and financial services firms hire entry-level remote candidates into structured training programs. Without direct experience, showing strong written communication samples, familiarity with CRM platforms, and any customer-facing work in a business-to-business context can open the door.
Do you need a degree for remote commercial customer service representative jobs?
Not always. Many remote employers weigh demonstrated skills and results over formal credentials for commercial customer service representative roles. Proficiency with CRM tools, a history of managing business accounts or high-value clients, and verifiable performance metrics carry significant weight. Some employers, particularly in insurance or financial services, may prefer an associate or bachelor's degree, but experience in a comparable commercial role regularly substitutes.
Which industries hire the most remote commercial customer service representatives?
Most remote commercial customer service representative openings sit in Technology & Software, Biotechnology & Pharmaceuticals, and Science & Research, per current remote listings on Migrate Mate as of November 2026. These sectors hire commercial customer service representatives remotely because their operations are built around distributed account management teams serving business clients across multiple regions.
See All 720+ Remote Commercial Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs