Commercial Customer Service Representative Jobs
Commercial Customer Service Representative jobs are open across insurance, utilities, banking, and telecommunications, at levels from entry-level to senior and team lead, with specializations in account retention, B2B client support, and policy servicing. See the openings below and apply to the ones that match your experience.
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Showing 5 of 13+ Commercial Customer Service Representative jobs
Job Overview
TERRAZAS INSURANCE GROUP, INC.
Salary: $60,000–$70,000 annually
We are seeking an experienced, motivated, and customer-focused Commercial Insurance CSR to join our growing agency.
Salary Range: $60,000.00 - $72,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Qualifications
- Minimum of 3 years of customer service experience in insurance.
- Commercial insurance experience highly desirable.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong organizational, problem-solving, and time-management skills.
- Goal-oriented, proactive, dependable, and a team player.
- Property & Casualty insurance license preferred.
Ideal Candidate: A personable, self-motivated professional who takes initiative, builds strong client relationships, and contributes to the agency's service and growth goals.
Responsibilities
Key Responsibilities
- Provide exceptional customer service to commercial insurance clients.
- Handle policy changes, renewals, certificates of insurance, and client inquiries.
- Communicate effectively with clients and insurance carriers.
- Identify cross-selling opportunities and support client retention.
Job Overview
TERRAZAS INSURANCE GROUP, INC.
Salary: $60,000–$70,000 annually
We are seeking an experienced, motivated, and customer-focused Commercial Insurance CSR to join our growing agency.
Salary Range: $60,000.00 - $72,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Qualifications
- Minimum of 3 years of customer service experience in insurance.
- Commercial insurance experience highly desirable.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong organizational, problem-solving, and time-management skills.
- Goal-oriented, proactive, dependable, and a team player.
- Property & Casualty insurance license preferred.
Ideal Candidate: A personable, self-motivated professional who takes initiative, builds strong client relationships, and contributes to the agency's service and growth goals.
Responsibilities
Key Responsibilities
- Provide exceptional customer service to commercial insurance clients.
- Handle policy changes, renewals, certificates of insurance, and client inquiries.
- Communicate effectively with clients and insurance carriers.
- Identify cross-selling opportunities and support client retention.
Commercial Customer Service Representative Jobs by Experience Level
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Find JobsCommercial Customer Service Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in commercial customer service representative jobs.
- Two or more years of business-to-business or commercial account customer service experience
- Proficiency in CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for handling complex client inquiries
- Ability to interpret and explain contracts, invoices, or service agreements to business clients
- Experience processing orders, claims, or service requests in high-volume environments
- High school diploma or equivalent required, with associate or bachelor's degree preferred
Tips for Your Commercial Customer Service Representative Job Search
Tailor your resume to commercial accounts
Highlight experience managing business accounts rather than individual consumers. Employers hiring for commercial roles want to see metrics like account retention, escalation resolution, or contract renewal rates, so pull those specifics from past jobs rather than listing general customer service duties.
Get certified in relevant industry software
Many commercial customer service roles require fluency in Salesforce, SAP, or industry-specific platforms like Epic or Guidewire. Earning a free or low-cost certification before you apply signals you can contribute on day one and separates you from candidates who list software as a vague skill.
Apply early to roles that fit
Migrate Mate lists commercial customer service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by industry vertical
Commercial customer service responsibilities differ sharply between insurance, utilities, and logistics. Targeting openings in one vertical lets you tailor your cover letter to that industry's compliance requirements, billing structures, and client expectations instead of sending a generic application.
Prepare for scenario-based interview questions
Interviewers for commercial roles frequently ask how you handled a business client threatening to cancel a contract or how you resolved a billing dispute on a large account. Prepare two or three detailed examples using real outcomes, not hypothetical answers.
Negotiate scope before accepting an offer
Commercial roles often involve unanticipated responsibilities like managing service-level agreements or coordinating with field technicians. Before you accept, clarify account load, escalation authority, and whether the role includes any sales quota so there are no surprises after you start.
Commercial Customer Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most commercial customer service representatives?
Mphasis, Davis Machine, and Leavitt are hiring the most commercial customer service representatives right now, with openings concentrated in Utah, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Industries with the most active hiring include insurance carriers, utility providers, and commercial logistics firms.
How many commercial customer service representative jobs are remote?
About 33% of commercial customer service representative openings are fully remote or hybrid as of November 2026, with remote availability highest in insurance claims support and software-as-a-service account management. Roles that require hands-on coordination with field service teams or in-person client visits are more likely to remain on-site.
How do you become a commercial customer service representative?
Start by building experience in a customer-facing role, ideally one involving business accounts, billing inquiries, or contract support rather than retail or general consumer service. Learn at least one major CRM platform, study the industry you want to work in, whether insurance, utilities, or logistics, and practice explaining complex service agreements in plain language. Applying to entry-level commercial roles or internal transfers within your current employer is a common entry point.
Can you get a commercial customer service representative job with little experience?
Yes, some employers hire candidates with general customer service backgrounds and train them on commercial accounts internally. Your best approach is to emphasize any experience handling escalated calls, processing business invoices, or working with contracts, even informally. Familiarity with a CRM tool and a demonstrated ability to manage multiple priorities at once can offset a shorter work history in strictly commercial settings.
What does the commercial customer service representative interview process look like?
Most hiring processes include a phone screen focused on your customer service background, followed by one or two video or in-person interviews where you walk through how you handled difficult business clients or complex account issues. Some employers add a written or role-play exercise where you respond to a sample client complaint or billing dispute. References from supervisors who can speak to your account management skills are commonly requested before an offer is extended.
Where can I find and apply to commercial customer service representative jobs?
You can find and apply to commercial customer service representative jobs on Migrate Mate, which lists current openings from across the United States. Search the roles that fit your experience level and industry background, then apply directly to each listing that matches what you're looking for.
See All 13 Commercial Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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