Customer Engagement Executive Jobs
Customer Engagement Executive jobs are open across technology, financial services, healthcare, retail, and professional services, at every level from individual contributor to senior executive, with specializations in customer success, lifecycle marketing, and account growth strategy. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 48+ Customer Engagement Executive jobs
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa is seeking a highly organized Senior Manager, Global Government Affairs to manage and coordinate the company's executive engagement with key third-party organizations, trade associations, think tanks, policy forums, and other external stakeholders. This role will provide the operational discipline needed to ensure executive engagements are well planned, aligned with established business and policy priorities, and executed with excellence.
The successful candidate will combine strong program and project management capabilities with sound judgment, executive briefing experience, and excellent written and verbal communication skills. This individual will coordinate across senior leaders and partner teams, manage sensitive and confidential information, and deliver consistent processes, materials, and follow-through for external engagements.
The role requires a proactive, detail-oriented professional who can manage multiple priorities and model the Visa Leadership Principles in all aspects of their work.
Key Responsibilities:
Executive Engagement and Stakeholder Coordination:
- Coordinate Visa's participation in trade associations, industry groups, policy organizations, and other third-party stakeholders in support of approved business and policy priorities.
- Manage the preparation, logistics, and follow-through for executive participation in external boards, councils, committees, conferences, and industry forums.
- Serve as the day-to-day point of contact for internal partners and external organizations, coordinating schedules, materials, deadlines, deliverables, and follow-up actions.
- Monitor relevant developments, requests, and opportunities from external organizations and route them to the appropriate internal teams.
- Maintain accurate records of executive memberships, leadership positions, key contacts, engagement history, commitments, and deliverables.
- Anticipate upcoming logistical and information needs, flag execution risks or gaps, and escalate strategic or policy decisions as appropriate.
Executive Briefing and Communications Support:
- Prepare and coordinate briefing materials, talking points, stakeholder profiles, meeting summaries, and other materials for senior executives, incorporating input from relevant subject-matter experts.
- Consolidate complex policy, regulatory, political, industry, and business inputs into concise, well-structured briefing materials.
- Coordinate review and approval processes to ensure materials reflect Visa's established business priorities, public policy objectives, and corporate positioning.
- Document outcomes, decisions, and follow-up actions and route them to the appropriate owners.
Program Management and Execution:
- Manage workplans, engagement calendars, dashboards, governance routines, and processes across executive engagement activities, ensuring commitments, approvals, deadlines, and follow-up actions are tracked and completed.
- Monitor developments, requests, and opportunities from trade associations and external organizations, coordinating with the appropriate internal teams to support timely follow-through.
- Coordinate annual planning and periodic reviews of memberships and executive engagement activities, including objectives, participation, deliverables, and outcomes.
- Anticipate upcoming needs, identify execution risks or gaps, and escalate strategic or policy decisions as appropriate.
- Identify and implement process improvements that strengthen coordination, reduce duplication, and improve execution.
Confidentiality and Integrity:
- Handle sensitive business and executive information with discretion and conduct all work in accordance with Visa's policies, ethical standards, and compliance requirements.
- Demonstrate professionalism, trustworthiness, and integrity in interactions with internal and external stakeholders.
Leadership Expectations:
The successful candidate will embody the Visa Leadership Principles by:
- Collaborating effectively across functions and geographies.
- Demonstrating accountability and ownership for high-quality execution.
- Operating with integrity and fostering trust.
- Embracing continuous improvement and operational excellence.
- Exercising sound judgment and escalating decisions appropriately.
- Delivering superior outcomes through disciplined planning, coordination, and follow-through.
- Building strong relationships while supporting Visa's established strategic priorities.
This role offers an opportunity to strengthen the discipline, coordination, and execution behind Visa's engagement with influential organizations shaping policy, payments, and business around the world.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Strong program and project management skills, with demonstrated experience managing multiple workstreams, stakeholders, deadlines, and deliverables in a fast-paced environment.
- Experience supporting senior executives and coordinating executive-level briefings, communications, meetings, or external engagements.
- Excellent written and verbal communication skills, including the ability to organize and distill complex inputs for senior audiences.
- Strong attention to detail, sound judgment, and experience handling sensitive and confidential information.
- Demonstrated ability to coordinate across functions, influence without direct authority, and build effective workplans, processes, calendars, and tracking mechanisms.
- Familiarity with government affairs, public policy, regulatory, or industry association environments; knowledge of the payments industry is a plus.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa is seeking a highly organized Senior Manager, Global Government Affairs to manage and coordinate the company's executive engagement with key third-party organizations, trade associations, think tanks, policy forums, and other external stakeholders. This role will provide the operational discipline needed to ensure executive engagements are well planned, aligned with established business and policy priorities, and executed with excellence.
The successful candidate will combine strong program and project management capabilities with sound judgment, executive briefing experience, and excellent written and verbal communication skills. This individual will coordinate across senior leaders and partner teams, manage sensitive and confidential information, and deliver consistent processes, materials, and follow-through for external engagements.
The role requires a proactive, detail-oriented professional who can manage multiple priorities and model the Visa Leadership Principles in all aspects of their work.
Key Responsibilities:
Executive Engagement and Stakeholder Coordination:
- Coordinate Visa's participation in trade associations, industry groups, policy organizations, and other third-party stakeholders in support of approved business and policy priorities.
- Manage the preparation, logistics, and follow-through for executive participation in external boards, councils, committees, conferences, and industry forums.
- Serve as the day-to-day point of contact for internal partners and external organizations, coordinating schedules, materials, deadlines, deliverables, and follow-up actions.
- Monitor relevant developments, requests, and opportunities from external organizations and route them to the appropriate internal teams.
- Maintain accurate records of executive memberships, leadership positions, key contacts, engagement history, commitments, and deliverables.
- Anticipate upcoming logistical and information needs, flag execution risks or gaps, and escalate strategic or policy decisions as appropriate.
Executive Briefing and Communications Support:
- Prepare and coordinate briefing materials, talking points, stakeholder profiles, meeting summaries, and other materials for senior executives, incorporating input from relevant subject-matter experts.
- Consolidate complex policy, regulatory, political, industry, and business inputs into concise, well-structured briefing materials.
- Coordinate review and approval processes to ensure materials reflect Visa's established business priorities, public policy objectives, and corporate positioning.
- Document outcomes, decisions, and follow-up actions and route them to the appropriate owners.
Program Management and Execution:
- Manage workplans, engagement calendars, dashboards, governance routines, and processes across executive engagement activities, ensuring commitments, approvals, deadlines, and follow-up actions are tracked and completed.
- Monitor developments, requests, and opportunities from trade associations and external organizations, coordinating with the appropriate internal teams to support timely follow-through.
- Coordinate annual planning and periodic reviews of memberships and executive engagement activities, including objectives, participation, deliverables, and outcomes.
- Anticipate upcoming needs, identify execution risks or gaps, and escalate strategic or policy decisions as appropriate.
- Identify and implement process improvements that strengthen coordination, reduce duplication, and improve execution.
Confidentiality and Integrity:
- Handle sensitive business and executive information with discretion and conduct all work in accordance with Visa's policies, ethical standards, and compliance requirements.
- Demonstrate professionalism, trustworthiness, and integrity in interactions with internal and external stakeholders.
Leadership Expectations:
The successful candidate will embody the Visa Leadership Principles by:
- Collaborating effectively across functions and geographies.
- Demonstrating accountability and ownership for high-quality execution.
- Operating with integrity and fostering trust.
- Embracing continuous improvement and operational excellence.
- Exercising sound judgment and escalating decisions appropriately.
- Delivering superior outcomes through disciplined planning, coordination, and follow-through.
- Building strong relationships while supporting Visa's established strategic priorities.
This role offers an opportunity to strengthen the discipline, coordination, and execution behind Visa's engagement with influential organizations shaping policy, payments, and business around the world.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Strong program and project management skills, with demonstrated experience managing multiple workstreams, stakeholders, deadlines, and deliverables in a fast-paced environment.
- Experience supporting senior executives and coordinating executive-level briefings, communications, meetings, or external engagements.
- Excellent written and verbal communication skills, including the ability to organize and distill complex inputs for senior audiences.
- Strong attention to detail, sound judgment, and experience handling sensitive and confidential information.
- Demonstrated ability to coordinate across functions, influence without direct authority, and build effective workplans, processes, calendars, and tracking mechanisms.
- Familiarity with government affairs, public policy, regulatory, or industry association environments; knowledge of the payments industry is a plus.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.Customer Engagement Executive Jobs by Experience Level
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Find JobsCustomer Engagement Executive Job Market
Who's Hiring
- Target15
- Google4
- Deloitte2
- Freddie Mac2
- University of Alabama2
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in customer engagement executive jobs.
- Five or more years of experience in customer success, account management, or customer engagement roles
- Demonstrated ability to build and execute customer lifecycle and retention programs
- Proficiency with CRM platforms and customer engagement or marketing automation tools
- Strong data analysis skills with experience using customer health scores and engagement metrics
- Proven ability to manage and grow relationships with enterprise or mid-market accounts
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Customer Engagement Executive Job Search
Quantify retention and revenue metrics clearly
Hiring managers for customer engagement executive roles expect numbers. Replace vague claims with specific results: renewal rates improved, net revenue retention lifted, or churn reduced. If you managed a customer base, estimate its size and your direct impact on expansion revenue.
Align your resume to the buyer stage
Some postings focus on post-sale lifecycle and renewal, while others emphasize acquisition-side engagement and pipeline nurture. Read each job description carefully and mirror the language it uses so your resume speaks directly to that company's engagement model, not a generic one.
Apply early to roles that fit
Migrate Mate lists customer engagement executive openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a cross-functional influence story
Interviewers for customer engagement executive roles consistently probe how you work with product, sales, and support teams. Come prepared with a specific example where you drove alignment across two or more departments to improve a customer outcome, not just an internal process.
Target companies by their customer model
Your experience lands differently depending on whether a company sells to enterprise accounts, mid-market, or consumers. Filter your search by business model and deal size so your engagement background matches the complexity the role actually requires.
Negotiate scope before accepting an offer
Customer engagement executive titles vary widely in authority. Before accepting, clarify whether you own budget, headcount, and program decisions independently, or whether you execute within another team's strategy. That distinction shapes your day-to-day impact and your next career move.
Customer Engagement Executive Jobs: Frequently Asked Questions
Which companies are hiring the most customer engagement executives?
The companies hiring the most customer engagement executives right now include Target, Google, and Deloitte, with the largest share of openings in California, Illinois, and District of Columbia, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at software companies and financial services firms with large recurring-revenue customer bases.
How many customer engagement executive jobs are remote?
About 67% of customer engagement executive openings are fully remote or hybrid as of November 2026, reflecting how much of the role centers on digital communication and data-driven program management. Customer success and lifecycle strategy sub-roles tend to have the highest remote availability, while enterprise account-facing roles more often require in-person or regional presence.
How do you become a customer engagement executive?
Start in a customer-facing role such as customer success manager, account manager, or marketing associate to build direct experience with client relationships and retention programs. Move into roles that add cross-functional ownership, such as leading a customer lifecycle initiative or managing a segment. Build fluency in CRM tools and engagement analytics, and demonstrate measurable impact on retention or expansion revenue before stepping into an executive title.
Can you get hired as a customer engagement executive with little experience?
Entry into this role with limited experience is possible if you can show relevant adjacent work, such as managing customer communications, coordinating onboarding programs, or analyzing engagement data in a support or marketing capacity. Focus your applications on companies with structured customer success teams where the executive role has a defined scope rather than broad strategic ownership, and lead with any project where you measurably improved a customer outcome.
What does the customer engagement executive interview process look like?
Most processes begin with a recruiter screen focused on your background and career goals, followed by a hiring manager conversation about your approach to customer lifecycle strategy and retention. Later rounds typically involve a case study or take-home exercise asking you to diagnose a churn problem or design an engagement program. Final interviews often include stakeholders from sales, product, or customer success leadership who assess your cross-functional communication and strategic thinking.
Where can I find and apply to customer engagement executive jobs?
You can find and apply to customer engagement executive jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits your background and goals.
See All 48 Customer Engagement Executive Jobs
Find roles that match your experience and apply in just a few clicks.
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