Member Engagement Specialist Jobs
Member Engagement Specialist jobs are open across nonprofits, associations, healthcare, and insurance, at levels from entry-level coordinator to senior and director, with specializations in retention, community outreach, and program development. Scan the live roles below and apply to whichever ones fit.
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ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
Member Engagement Specialist Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in member engagement specialist jobs.
- Bachelor's degree in communications, public health, nonprofit management, or a related field
- Experience with CRM platforms to track member interactions and outreach history
- Strong written and verbal communication skills for newsletters, emails, and member calls
- Ability to analyze membership data and report on engagement trends to leadership
- Experience planning or coordinating member events, webinars, or programming
- Familiarity with survey tools and feedback collection methods to assess member satisfaction
Tips for Your Member Engagement Specialist Job Search
Tailor your resume to retention metrics
Member engagement roles reward candidates who can show measurable outcomes. Quantify your experience with renewal rates, event attendance growth, or survey response improvements rather than listing duties. Hiring managers want proof you moved the needle on member retention or participation.
Highlight CRM and communication platform experience
Many postings screen for hands-on experience with constituent relationship management tools and email automation platforms. Name the specific systems you've used in your resume and cover letter so your application clears initial screening without ambiguity.
Apply early to roles that fit
Migrate Mate lists member engagement specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target organizations by membership model
Associations, unions, credit unions, and healthcare plans each define member engagement differently. Customize your application language to match the organization type. A candidate who mirrors the employer's specific membership context stands out more than one using generic engagement language.
Prepare scenario answers around difficult members
Interviewers for these roles frequently ask how you've handled lapsed members, low-participation cohorts, or escalated complaints. Prepare two or three concrete situations where you rebuilt a member relationship or reversed disengagement, with specific actions you took.
Negotiate by scoping your program responsibilities
Compensation offers for member engagement specialists often vary based on how many programs or member segments you will own. Before accepting, clarify portfolio scope, then reference that scope when negotiating. A role managing three membership tiers warrants a different conversation than one managing a single segment.
Member Engagement Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most member engagement specialists?
Pacific Health, Channel Islands YMCA, and YMCA of Greater Indianapolis are hiring the most member engagement specialists right now, with openings concentrated in Florida, Illinois, and Arizona, based on current listings on Migrate Mate as of November 2026. Nonprofits, professional associations, and health plans tend to post the highest volume of these roles.
How many member engagement specialist jobs are remote?
About 70% of member engagement specialist openings are fully remote or hybrid as of November 2026, reflecting the communication-heavy nature of the role. Sub-areas focused on digital outreach, email campaigns, and virtual event coordination are the most likely to offer remote flexibility compared to roles that require in-person member services.
How do you become a member engagement specialist?
Start by building experience in customer service, volunteer coordination, event planning, or communications, as these functions overlap directly with member engagement work. Develop proficiency in a CRM platform and practice crafting outreach content. Many candidates move into member engagement from administrative, program assistant, or community outreach roles within the same organization or sector.
Can you get hired as a member engagement specialist with little experience?
Yes, entry-level member engagement specialist roles exist, particularly at nonprofits and associations that value enthusiasm for the mission over years of experience. Volunteering with a membership-based organization, coordinating a club or community group, or managing outreach for a campus organization can substitute for formal experience when you frame those activities around retention and participation outcomes.
What does the member engagement specialist interview process look like?
Most hiring processes include an initial phone or video screen focused on your background and familiarity with the organization's membership base, followed by one or two structured interviews that use scenario-based questions about member retention, conflict resolution, and event coordination. Some employers add a writing exercise or ask you to draft a sample member communication to assess your tone and clarity before extending an offer.
Where can I find and apply to member engagement specialist jobs?
You can find and apply to member engagement specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and location preference, then apply directly to each listing that fits your background and career goals.
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