Vice President of Customer Support Jobs
Vice President of Customer Support jobs are open across technology, financial services, healthcare, and retail, at levels from director-track to C-suite-adjacent, with specializations in CX strategy, support operations, and customer success. See the openings below and apply to the ones that match your experience.
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Showing 5 of 14+ Vice President of Customer Support jobs
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
As a Consumer Sales Support Lead Analyst, you will lead sales enablement initiatives that help Citi's branch network grow market share and deliver a stronger experience for retail banking customers. You will partner with stakeholders across the business to design, launch, and scale programs that drive digital adoption, improve sales processes, and support sound, compliant lending practices. This role sits within Citi's retail banking organization and offers the opportunity to shape how branch teams sell, serve, and grow.
Responsibilities
- Lead sales enablement initiatives that help Citi's branch network increase market share and grow customer relationships.
- Drive digital adoption by configuring branch sales processes to support secure customer engagement.
- Collaborate with stakeholders across the business to manage project timelines and operationalize new initiatives from concept through launch.
- Create content and launch plans that translate strategic ideas into clear, actionable execution steps for branch teams.
- Partner with internal teams to integrate hardware, software, and tools that support branch sales processes.
- Monitor sales platforms and lending practices to maintain compliance with security, risk, and regulatory standards.
Required Qualifications & Skills
- 6+ of experience in sales support, program management, or related functions within financial services.
- Hands-on experience with Salesforce or similar sales enablement platforms.
- Working knowledge of project management methodologies, tools, and techniques.
- Proficient in Microsoft Office and SharePoint to manage content, reporting, and collaboration.
- Clear and concise written and verbal communication skills, including confident presentation delivery.
- Bachelor's degree or equivalent practical experience.
Beneficial Skills & Qualifications
- Background in retail banking sales, service, or branch management.
- Project management experience within a financial institution.
What We Offer
Joining Citi means becoming part of a team that shapes how customers experience retail banking, with the support and resources to grow your career along the way.
- Work in a hybrid environment with 3 days in the office and 2 days working remotely.
- Collaborate with colleagues and stakeholders across Citi's retail banking network.
- Access ongoing learning and development opportunities to build your project management and sales enablement expertise.
- Benefit from wellbeing programs and resources that support a sustainable work-life balance.
- Take advantage of financial wellbeing resources designed to support your long-term goals.
Apply today to lead sales enablement initiatives that shape the future of Citi's branch network.
-
Job Family Group:
Consumer Sales-
Job Family:
Consumer Sales Support-
Time Type:
Full time-
Primary Location:
Jacksonville Florida United States-
Primary Location Full Time Salary Range:
$93,440.00 - $140,160.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
Anticipated Posting Close Date:
-
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right (opens in new window)
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
As a Consumer Sales Support Lead Analyst, you will lead sales enablement initiatives that help Citi's branch network grow market share and deliver a stronger experience for retail banking customers. You will partner with stakeholders across the business to design, launch, and scale programs that drive digital adoption, improve sales processes, and support sound, compliant lending practices. This role sits within Citi's retail banking organization and offers the opportunity to shape how branch teams sell, serve, and grow.
Responsibilities
- Lead sales enablement initiatives that help Citi's branch network increase market share and grow customer relationships.
- Drive digital adoption by configuring branch sales processes to support secure customer engagement.
- Collaborate with stakeholders across the business to manage project timelines and operationalize new initiatives from concept through launch.
- Create content and launch plans that translate strategic ideas into clear, actionable execution steps for branch teams.
- Partner with internal teams to integrate hardware, software, and tools that support branch sales processes.
- Monitor sales platforms and lending practices to maintain compliance with security, risk, and regulatory standards.
Required Qualifications & Skills
- 6+ of experience in sales support, program management, or related functions within financial services.
- Hands-on experience with Salesforce or similar sales enablement platforms.
- Working knowledge of project management methodologies, tools, and techniques.
- Proficient in Microsoft Office and SharePoint to manage content, reporting, and collaboration.
- Clear and concise written and verbal communication skills, including confident presentation delivery.
- Bachelor's degree or equivalent practical experience.
Beneficial Skills & Qualifications
- Background in retail banking sales, service, or branch management.
- Project management experience within a financial institution.
What We Offer
Joining Citi means becoming part of a team that shapes how customers experience retail banking, with the support and resources to grow your career along the way.
- Work in a hybrid environment with 3 days in the office and 2 days working remotely.
- Collaborate with colleagues and stakeholders across Citi's retail banking network.
- Access ongoing learning and development opportunities to build your project management and sales enablement expertise.
- Benefit from wellbeing programs and resources that support a sustainable work-life balance.
- Take advantage of financial wellbeing resources designed to support your long-term goals.
Apply today to lead sales enablement initiatives that shape the future of Citi's branch network.
-
Job Family Group:
Consumer Sales-
Job Family:
Consumer Sales Support-
Time Type:
Full time-
Primary Location:
Jacksonville Florida United States-
Primary Location Full Time Salary Range:
$93,440.00 - $140,160.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
Anticipated Posting Close Date:
-
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right (opens in new window)
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
See All 14 Vice President of Customer Support Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsVice President of Customer Support Job Market
Who's Hiring
Top Industries Hiring
- Insurance
- Technology & Software
What Employers Look For
The qualifications that appear most often in vice president of customer support jobs.
- 10 or more years of experience in customer support or customer experience leadership
- Proven record of leading large, multi-tier support organizations at scale
- Experience with omnichannel support platforms and workforce management tools
- Demonstrated ability to define and execute CX strategy across the full customer lifecycle
- Strong data fluency including proficiency with support analytics dashboards and reporting tools
- Bachelor's degree in business, communications, or a related field, or equivalent experience
Tips for Your Vice President of Customer Support Job Search
Quantify retention and CSAT outcomes
Hiring panels for this role expect hard numbers. Pull your CSAT scores, Net Promoter Score improvements, churn reduction figures, and cost-per-contact reductions from past roles and lead your resume with them, not your responsibilities.
Align your resume to company scale
A VP role at a 50-person startup and one at a 5,000-person enterprise require different proof points. Tailor your resume to show team size managed, budget owned, and ticket volume handled at a scale that matches the target company.
Target openings by support model
Some companies run in-house support teams, others manage outsourced BPO relationships. Filter your search by whether the role is operational or vendor-management-heavy, then highlight the matching experience in your application materials.
Apply early to roles that fit
Migrate Mate lists vice president of customer support openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a CX transformation story
Interviewers at this level almost always ask about a time you overhauled a support function. Prepare a concise narrative covering the before state, your diagnosis, the structural changes you made, and the measurable outcome you delivered.
Negotiate scope before negotiating pay
Before accepting any offer, clarify headcount authority, budget ownership, and cross-functional influence with product and engineering. VPs who discover they own accountability without authority after signing find the role far harder to succeed in.
Vice President of Customer Support Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of customer supports?
VisibleThread, V2X, and Citi are hiring the most vice president of customer supports right now, with openings concentrated in Texas, Georgia, and Virginia, based on current listings on Migrate Mate as of November 2026. Demand is strongest at high-growth technology companies and large consumer-facing enterprises managing complex support operations.
How many vice president of customer support jobs are remote?
About 90% of vice president of customer support openings are fully remote or hybrid as of November 2026, with remote availability highest in roles focused on digital-first or SaaS products where the support team is already distributed. Roles requiring direct oversight of on-site contact centers are more likely to require in-person presence.
How do you become a vice president of customer support?
Most vice presidents of customer support move up through director and senior director roles after building a foundation in support management, operations, or customer success. Getting there typically means owning measurable outcomes like retention and CSAT at increasing scale, developing cross-functional credibility with product and engineering teams, and demonstrating that you can build and lead large organizations through change.
Can you get hired as a vice president of customer support without direct VP experience?
Yes, candidates who have held senior director or head-of titles with VP-level scope, budget ownership, and team size often compete successfully for these roles. The key is framing your experience around organizational impact rather than title, showing that you have already operated at the complexity and scale the hiring company needs.
What does the vice president of customer support interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on leadership philosophy and strategic experience. Subsequent rounds usually include a panel with peers in product, engineering, and finance, a presentation or case study on how you would approach a specific CX challenge, and a final conversation with the C-suite or CEO before an offer is extended.
Where can I find and apply to vice president of customer support jobs?
You can find and apply to vice president of customer support jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that fit your background and the type of organization you want to join, and apply directly to each listing from the page.
See All 14 Vice President of Customer Support Jobs
Find roles that match your experience and apply in just a few clicks.
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