Client Onboarding Manager Jobs

ABOUT BLACKHAWK NETWORK:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration at our Coppell, TX office. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview:

At Blackhawk Network, the Client Onboarding Project Manager plays a key role as the lead of external projects and implementations. Project Managers are the glue that helps keep projects and people together. They are responsible for planning, organizing, managing and executing projects from beginning to end. Client Onboarding Project Managers are fearless critical thinkers who are comfortable leading multiple medium to large client projects and initiatives. They typically possess superb communication skills, problem solving techniques, and project management expertise which they leverage in order to meet (and hopefully exceed) both organization and client goals. The ideal candidate is a tenacious problem-solver, a passionate customer advocate, a solid project manager, and takes pride in leadership by example.

Responsibilities:

• Manage multiple simultaneous clients’ projects, including team mobilization, client specification definition, project plan creation, and management of engineering tasks using agile software development methodologies. (If you’ve only managed projects that are internal-facing, this is not the role for you).
• Manage all activities around client implementations. This includes: schedule, scope, risk, and maintaining high client satisfaction in a dynamic, cross-functional environment.
• Effectively balance priorities of business results, technical quality and client satisfaction in decision-making process.
• Be an asset to Account Managers and Technical Account Managers by providing scoping and project management support in the pursuit of new and existing client opportunities.
• Identify and execute impactful Solution Delivery process improvements concurrently with project execution.
• Effectively maintain positive working relationships with clients and partners, while clearly communicating priorities and deliverables and managing client expectations.
• Partner closely with Product Management and Engineering leadership to scope and prioritize product backlogs, execute a successful development process and enhance internal processes.
• Play active and flexible roles in the software development processes. Assist Engineering with resource planning, resource allocation, scenario planning and release management processes.

REQUIREMENTS (EDUCATION, CERTIFICATION, TRAINING, AND EXPERIENCE):

• Bachelor’s Degree preferred or equivalent experience.
• 2-4 years project management experience or account management experience.
• PMP Certification or Scrum Master Certification preferred.

QUALIFICATIONS

• Technical skills and aptitude are required. Ideal candidates will have software development experience and/or technical undergraduate/graduate degree.
• Able to rapidly adapt and respond to changes in environment and priorities.
• Must be highly organized, execution-oriented professionals with strong communication, presentation, and negotiation skills. Outstanding ability to work cross-functionally is required.
• 2+ years of relevant professional experience in client-facing software project management.
• Strong project management skills with experience in Agile and/or Waterfall methodologies.
• Technical aptitude required; software development experience and/or a technical undergraduate or graduate degree preferred.
• Ability to take full ownership of projects, drive issues to resolution, and manage competing priorities effectively.
• Highly organized, detail-oriented, and execution-focused with the ability to manage multiple initiatives simultaneously.
• Strong written, verbal, presentation, negotiation, and phone communication skills, with the ability to engage effectively with both business and technical stakeholders.
• Proven ability to work cross-functionally and build effective partnerships across teams.
• Strong analytical, problem-solving, and conflict resolution skills.
• Ability to rapidly adapt to changing environments, shifting priorities, and evolving business needs, while developing contingency plans as needed.
• Self-starter with high energy, a strong sense of urgency, and the ability to thrive in a fast-paced, high-growth environment.
• Experience with PC applications, advanced Microsoft Office tools (particularly Excel), and related business systems.
• Domain knowledge or experience in e-commerce, digital marketing, retail, mobile, payments, and/or loyalty marketing is a plus.
• Travel less than 5%.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Employment is contingent upon the successful completion of a background check and drug screen.

BENEFITS:

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO STATEMENT:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.