Customer Care Advisor Jobs
Customer Care Advisor jobs are open across healthcare, financial services, retail, telecom, and insurance, at every level from entry-level to senior and team lead, with specializations in technical support, billing, and account management. Scan the live roles below and apply to whichever ones fit.
Find Customer Care Advisor JobsOverview
Showing 5 of 15+ Customer Care Advisor jobs
Job Description:
IN OFFICE POSITION
At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.
Key Responsibilities
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Handle a variety of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving standard issues remotely or educating customers on resolution steps
- Scheduling service appointments when remote resolution isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication. Assist with special projects as assigned.
Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear May be required to lift up to 10 pounds
Pay Rate:
Hourly rate of $15.00 - $16.50. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
IN OFFICE POSITION
At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.
Key Responsibilities
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Handle a variety of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving standard issues remotely or educating customers on resolution steps
- Scheduling service appointments when remote resolution isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication. Assist with special projects as assigned.
Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear May be required to lift up to 10 pounds
Pay Rate:
Hourly rate of $15.00 - $16.50. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Customer Care Advisor Jobs by Experience Level
See All 15 Customer Care Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Care Advisor JobsCustomer Care Advisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer care advisor jobs.
- One or more years of customer service or call center experience
- Strong verbal and written communication skills across phone, chat, and email
- Proficiency with customer relationship management software such as Salesforce or Zendesk
- Ability to meet first-contact resolution and handle-time targets
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Experience handling escalations, billing inquiries, or technical troubleshooting
Tips for Your Customer Care Advisor Job Search
Tailor your resume to each channel
Customer care advisors work across phone, chat, and email, and hiring managers care which channels you've handled. List each one explicitly in your work history with volume or complexity context, not just 'multi-channel experience.'
Highlight resolution metrics you owned
Employers in this field prioritize candidates who can speak to first-contact resolution, average handle time, or customer satisfaction outcomes. Pull those numbers from your past roles and put them in your bullet points, not buried in a summary.
Apply early to roles that fit
Migrate Mate lists customer care advisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Match your resume to the product type
A customer care advisor for a SaaS company needs different signals than one for a utility provider. Align your resume language to the employer's product, using their terminology for account types, ticket categories, or service tiers you recognize from the job posting.
Prepare for scenario-based interview questions
Interviewers for these roles almost always present a difficult customer scenario and ask how you'd handle it. Practice walking through de-escalation, policy exceptions, and supervisor escalations out loud before your interview, not just in your head.
Negotiate schedule and channel flexibility
Many customer care roles have set shift requirements that aren't always listed upfront. After an offer, clarify shift rotation, weekend expectations, and remote or hybrid eligibility before you accept so there are no surprises on day one.
Customer Care Advisor Jobs: Frequently Asked Questions
How many customer care advisor jobs are remote?
About 100% of customer care advisor openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in the service sector. Fully remote positions are most common in SaaS, insurance, and financial services, where work is handled entirely over phone, chat, or email rather than in person.
How do you become a customer care advisor?
Start by building direct customer-facing experience in any service environment, such as retail, hospitality, or a call center, then learn the core tools employers expect, including at least one CRM platform. Familiarize yourself with common ticket workflows, escalation procedures, and quality scoring so you can speak to those processes in interviews. Many employers hire without a degree if you can demonstrate strong communication skills and channel experience.
Can you get a customer care advisor job with no experience?
Yes, many employers will hire entry-level customer care advisors and provide product and systems training on the job. Your best path in with little experience is to emphasize any direct interaction with customers, even informal or volunteer contexts, alongside a clean, professional communication style in your application materials. Roles at insurance companies, healthcare networks, and utilities are particularly open to training candidates who show patience and attention to detail.
What does the customer care advisor interview process look like?
Most employers start with a short phone or video screen focused on your availability, channel experience, and comfort handling difficult customers. A second round typically involves scenario or role-play questions where you walk through a frustrated customer interaction. Some companies add a written assessment or a timed typing and accuracy test before extending an offer, particularly for chat-heavy or billing-focused roles.
Where can I find and apply to customer care advisor jobs?
You can find and apply to customer care advisor jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your channel experience, industry preference, and schedule needs, then apply directly to each listing that fits.
See All 15 Customer Care Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Care Advisor Jobs