Service Experience Manager Jobs
Service Experience Manager jobs are open across retail, hospitality, healthcare, financial services, and technology, covering specializations in customer journey design, service operations, and experience strategy, from associate to senior and director levels. Find a role that fits below and apply directly.
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Showing 5 of 262+ Service Experience Manager jobs
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
What you'll do
- Drives operational excellence
- Creates an environment that cares for our frontline team members and celebrates the team successes
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
- Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Promotes an environment of mutual respect and trust between frontline team members
- Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
- Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
- Strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational conditions
- Ability to prioritize and execute with a sense of urgency and preciseness
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Applicable valid driver’s license as required by local authorities, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
What you'll do
- Drives operational excellence
- Creates an environment that cares for our frontline team members and celebrates the team successes
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
- Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Promotes an environment of mutual respect and trust between frontline team members
- Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
- Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
- Strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational conditions
- Ability to prioritize and execute with a sense of urgency and preciseness
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Applicable valid driver’s license as required by local authorities, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Service Experience Manager Jobs by Experience Level
See All 262+ Service Experience Manager Jobs
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Find JobsService Experience Manager Job Market
Who's Hiring
- Tire Discounters24
- Micro Center11
- European Wax Center11
- Numotion8
- Kinsley Group8
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in service experience manager jobs.
- Three or more years of experience in customer experience, service operations, or a related field
- Demonstrated ability to analyze customer feedback data and translate findings into process improvements
- Experience managing cross-functional projects or collaborating with operations, product, and marketing teams
- Proficiency with CRM platforms and voice-of-customer or survey tools
- Strong written and verbal communication skills for stakeholder reporting and team training
- Bachelor's degree in business administration, communications, hospitality management, or a related discipline
Tips for Your Service Experience Manager Job Search
Quantify service improvements on your resume
Hiring managers for this role want to see outcomes, not duties. Replace phrases like 'improved customer experience' with specific results: reduced complaint resolution time, increased satisfaction scores, or expanded service touchpoints across a team or region.
Tailor your resume to each sector
A service experience manager role in healthcare reads very differently from one in retail or fintech. Adjust your resume's language and examples to match the industry's vocabulary, compliance expectations, and customer type for every application you send.
Apply early to roles that fit
Migrate Mate lists service experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Job descriptions that list specific platforms, such as CRM systems or voice-of-customer tools, signal what the team actually uses daily. Prioritize openings where your hands-on experience with those tools is a direct match rather than a stretch.
Prepare a portfolio of service design work
Bring two or three concrete examples to interviews: a journey map you built, a feedback loop you redesigned, or a cross-functional initiative you led. Interviewers at this level expect evidence of strategic thinking, not just descriptions of past responsibilities.
Negotiate scope before you negotiate compensation
Before accepting an offer, clarify the size of the team you'll own, which departments you'll partner with, and what authority you have over process changes. Scope mismatches in this role are common and are harder to fix after you start than compensation gaps.
Service Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service experience managers?
The companies hiring the most service experience managers right now include Tire Discounters, Micro Center, and European Wax Center, with the largest share of openings in Florida, California, and Ohio, based on current listings on Migrate Mate as of November 2026. Demand is highest in sectors with complex, multi-channel customer relationships such as financial services, healthcare, and large-scale retail.
How many service experience manager jobs are remote?
About 16% of service experience manager openings are fully remote or hybrid as of November 2026, reflecting the role's mix of strategic and on-the-ground responsibilities. Sub-areas focused on journey design, analytics, and program management tend to offer more remote flexibility than roles tied to physical service environments or frontline team oversight.
How do you become a service experience manager?
Start by building hands-on experience in customer-facing roles such as service team lead, customer success specialist, or operations coordinator. From there, take on cross-functional projects that expose you to journey mapping, feedback analysis, or service redesign. Developing fluency with CRM tools and learning to present data-driven recommendations to leadership are the two skills that most consistently move candidates into this role.
Can you get hired as a service experience manager without direct experience in the title?
Yes, employers routinely hire candidates who have led customer-facing teams, managed service improvement projects, or owned customer feedback programs under a different title. The key is framing your resume around outcomes and strategic scope rather than job titles. Lateral moves from customer success management, operations management, or quality assurance roles are common pathways into this position.
What does the service experience manager interview process look like?
Most processes run three to four rounds. An initial screening call with a recruiter is followed by a competency-based interview with the hiring manager focused on past examples of service improvement work. Later rounds typically include a case study or presentation where you map a customer journey or diagnose a service failure, and a final conversation with cross-functional stakeholders such as operations or product leaders.
Where can I find and apply to service experience manager jobs?
You can find and apply to service experience manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background, industry preference, and seniority level, then apply directly to each one that fits.
See All 262+ Service Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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