Client Care Manager Jobs
Client Care Manager jobs are open across healthcare, financial services, insurance, and retail, at every level from entry-level coordinator to senior director, with specializations in patient relations, account retention, and service operations. Find a role that fits below and apply directly.
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This position entails 75% travel throughout the Tennessee market. Ideal location to reside is a commutable distance to that location
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities:
- Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
- Accountable for all aspects of client relationships; primary go-to person for your client base
- Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders
- Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
-
Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
- Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
- Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
- Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
- Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
- Represents PharMerica at corporate/networking/client events and conferences
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
- Bachelor's degree or equivalent experience
- Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
- Ability to communicate to all levels of management
- Excellent time-management and basic computer skills
- Advanced Microsoft Office proficiency
- Outstanding problem-solving skills
- Experience in root cause analysis
- Ability to collaborate cross-functionally
- Experience working within a collaborative team
- Experience in a project management and client-facing customer service role
- Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business: PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
This position entails 75% travel throughout the Tennessee market. Ideal location to reside is a commutable distance to that location
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities:
- Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
- Accountable for all aspects of client relationships; primary go-to person for your client base
- Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders
- Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
-
Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
- Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
- Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
- Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
- Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
- Represents PharMerica at corporate/networking/client events and conferences
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
- Bachelor's degree or equivalent experience
- Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
- Ability to communicate to all levels of management
- Excellent time-management and basic computer skills
- Advanced Microsoft Office proficiency
- Outstanding problem-solving skills
- Experience in root cause analysis
- Ability to collaborate cross-functionally
- Experience working within a collaborative team
- Experience in a project management and client-facing customer service role
- Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business: PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
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Find Client Care Manager JobsClient Care Manager Job Market
Who's Hiring
- H&R Block21
- BAYADA Home Health Care11
- Comfort Keepers10
- AIDS Healthcare Foundation8
- Fifth Third Bank7
Top Industries Hiring
- Healthcare & Medical Services
- Animal Care & Pet Services
- Technology & Software
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in client care manager jobs.
- Three or more years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage and retain a portfolio of client accounts
- Strong written and verbal communication skills for executive-level client interactions
- Experience resolving escalated client issues and coordinating cross-functional responses
- Bachelor's degree in business, communications, healthcare administration, or a related field
Tips for Your Client Care Manager Job Search
Quantify retention outcomes on your resume
Client care manager roles attract candidates who can show measurable impact on client satisfaction and retention. Replace vague descriptions like 'managed client relationships' with specific outcomes: improved renewal rates, reduced escalations, or shortened resolution times. Numbers make your experience tangible to hiring managers.
Tailor your resume to the industry
A client care manager resume in healthcare reads differently than one in financial services. Highlight patient advocacy and regulatory awareness for clinical roles, and emphasize contract value, churn reduction, and upsell results for SaaS or insurance. Using industry-specific language signals you understand the client base.
Apply early to roles that fit
Migrate Mate lists client care manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Many client care manager job listings specify CRM platforms like Salesforce or HubSpot and ticketing systems like Zendesk. Filter for openings that match the tools you know, since hands-on familiarity with the company's existing stack is often weighted heavily in the hiring decision.
Prepare a client conflict story for interviews
Almost every client care manager interview includes a behavioral question about handling a difficult client or escalation. Prepare a specific example that covers what the issue was, how you managed the client's expectations in real time, and what the outcome was. Generic answers about 'staying calm' won't stand out.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify the client portfolio size, escalation authority, and whether you'll manage direct reports. Client care manager titles vary widely in responsibility. Knowing what the role actually covers helps you assess fit and gives you a stronger basis for negotiating compensation.
Client Care Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client care managers?
H&R Block, BAYADA Home Health Care, and Comfort Keepers are hiring the most client care managers right now, with openings concentrated in New York, Texas, and California, based on current listings on Migrate Mate as of November 2026. Healthcare systems, insurance carriers, and financial services firms consistently represent the largest share of active postings.
How many client care manager jobs are remote?
About 24% of client care manager openings are fully remote or hybrid as of November 2026, with remote work most common in SaaS customer success, insurance account management, and telehealth patient relations roles. Positions that require in-person client visits or on-site team oversight tend to be fully on-site.
How do you become a client care manager?
Start by building experience in a client-facing role such as customer service, account coordination, or patient services. From there, move into a lead or senior individual-contributor position where you handle escalations and own client outcomes. Demonstrating retention results and cross-functional coordination in those roles positions you for a manager-level opening. A degree in business, healthcare administration, or communications is common but not always required.
Can you get hired as a client care manager with little experience?
Some employers hire candidates with limited direct management experience if they have strong client-facing credentials in adjacent roles like customer success associate, care coordinator, or account specialist. Focusing your applications on companies that promote from within and highlighting any informal leadership, such as mentoring teammates or leading client onboarding, helps close the experience gap.
What does the client care manager interview process look like?
Most hiring processes include an initial phone screen with HR, followed by a competency-based interview with the hiring manager focused on how you've handled client escalations, retention challenges, and cross-team coordination. A final round often involves a panel with operations, sales, or clinical leadership and may include a case scenario where you walk through how you'd approach an at-risk client relationship.
Where can I find and apply to client care manager jobs?
You can find and apply to client care manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 421+ Client Care Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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