Customer Account Specialist Jobs
Customer Account Specialist jobs are open across financial services, healthcare, technology, and telecommunications, at every level from entry-level to senior and team lead, with specializations in retention, onboarding, and B2B account management. Find a role that fits below and apply directly.
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Our customer service representative will serve as the main point of contact for assigned customers, managing orders, shipment updates, pricing, invoicing, and issue resolution from start to finish. You’ll work closely with production, planning, warehouse, and shipping teams, with export and international freight experience being a major plus.
Location: Simpsonville, SC
Shift: M-F 8am-5pm. 5 days/week in person
Benefits:
- Paid vacation plus 12 paid holidays
- Up to 7% 401K match
- Medical, dental, and vision benefits starting day one
- Additional disability, life insurance, and supplemental plans
- 1+ year work experience in manufacturing customer service
- High school diploma or GED equivalency
- Bachelors degree in business field preferred
- Strong verbal, written, interpersonal communication skills, and exceptional attention to detail; thrives in team environment
- Strong computer proficiency in MS Office, Email system, Order systems (D365, SAP)
What you will do:
- Manage 10–15 assigned customer accounts, building strong relationships and serving as their primary point of contact.
- Process customer purchase orders and sales orders, ensuring pricing, quantities, shipping details, and invoicing information are accurate.
- Coordinate with production planning, warehouse, shipping, and logistics teams to ensure orders are completed and delivered on time.
- Monitor daily shipping schedules, backorders, and delays, and proactively communicate order or delivery updates to customers.
- Respond to customer questions, complaints, material issues, and special requests, primarily through email and Microsoft Teams.
- Review orders and contracts for accuracy and resolve discrepancies involving pricing, materials, delivery requirements, or other order details.
- Support international and export shipments, including freight coordination, export documentation, routing, INCOTerms, customs requirements, and shipment tracking.
- Prioritize multiple customer needs and orders simultaneously while working cross-functionally to resolve issues and provide a high level of customer service.
Physical Requirements:
This position requires periods of prolonged sitting at a desk and working on a computer. Some lifting and/or moving up to 15-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Additional Information: Fitesa offers a great work environment, professional development, challenging careers, and competitive compensation. Fitesa is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Eligibility to apply is in accordance with Fitesa hiring policies and practices. Please contact Fitesa HR with questions regarding eligibility.
- This position is based in the United States. International transfers are not available for this position.
- The Company does not provide sponsorship for employment visas or other work authorization for this position, now or in the future.
Our customer service representative will serve as the main point of contact for assigned customers, managing orders, shipment updates, pricing, invoicing, and issue resolution from start to finish. You’ll work closely with production, planning, warehouse, and shipping teams, with export and international freight experience being a major plus.
Location: Simpsonville, SC
Shift: M-F 8am-5pm. 5 days/week in person
Benefits:
- Paid vacation plus 12 paid holidays
- Up to 7% 401K match
- Medical, dental, and vision benefits starting day one
- Additional disability, life insurance, and supplemental plans
- 1+ year work experience in manufacturing customer service
- High school diploma or GED equivalency
- Bachelors degree in business field preferred
- Strong verbal, written, interpersonal communication skills, and exceptional attention to detail; thrives in team environment
- Strong computer proficiency in MS Office, Email system, Order systems (D365, SAP)
What you will do:
- Manage 10–15 assigned customer accounts, building strong relationships and serving as their primary point of contact.
- Process customer purchase orders and sales orders, ensuring pricing, quantities, shipping details, and invoicing information are accurate.
- Coordinate with production planning, warehouse, shipping, and logistics teams to ensure orders are completed and delivered on time.
- Monitor daily shipping schedules, backorders, and delays, and proactively communicate order or delivery updates to customers.
- Respond to customer questions, complaints, material issues, and special requests, primarily through email and Microsoft Teams.
- Review orders and contracts for accuracy and resolve discrepancies involving pricing, materials, delivery requirements, or other order details.
- Support international and export shipments, including freight coordination, export documentation, routing, INCOTerms, customs requirements, and shipment tracking.
- Prioritize multiple customer needs and orders simultaneously while working cross-functionally to resolve issues and provide a high level of customer service.
Physical Requirements:
This position requires periods of prolonged sitting at a desk and working on a computer. Some lifting and/or moving up to 15-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Additional Information: Fitesa offers a great work environment, professional development, challenging careers, and competitive compensation. Fitesa is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Eligibility to apply is in accordance with Fitesa hiring policies and practices. Please contact Fitesa HR with questions regarding eligibility.
- This position is based in the United States. International transfers are not available for this position.
- The Company does not provide sponsorship for employment visas or other work authorization for this position, now or in the future.
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Find JobsCustomer Account Specialist Job Market
Who's Hiring
Top Industries Hiring
- Medical Devices
- Construction & Real Estate
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in customer account specialist jobs.
- One to three years of customer service, account management, or client-facing experience
- Proficiency with CRM software such as Salesforce or a comparable platform
- Strong written and verbal communication skills for client correspondence and escalations
- Associate or bachelor's degree in business, communications, or a related field
- Ability to manage a high volume of accounts or cases simultaneously while meeting SLA targets
- Experience with order processing, billing inquiries, or contract administration workflows
Tips for Your Customer Account Specialist Job Search
Tailor your resume to account metrics
Customer account specialist roles expect evidence of retention, upsell, or satisfaction results. Pull specific outcomes from past jobs, renewal rates improved, ticket resolution times reduced, or accounts retained after escalation, and frame each bullet around your direct contribution.
Apply early to roles that fit
Migrate Mate lists customer account specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Match your CRM experience to the posting
Many postings require proficiency in a specific CRM platform. If the job description names one you've used, call it out explicitly in your resume summary and experience bullets. Vague claims about 'CRM experience' get screened out before human review.
Prepare for scenario-based interview questions
Interviewers for customer account roles frequently ask how you handled a dissatisfied client or prevented churn. Prepare two or three real examples using a situation-action-result format, covering both a successful outcome and a situation where you had to escalate.
Target postings that match your account tier experience
Some roles focus on SMB accounts, others on enterprise or strategic accounts. These require different communication styles and autonomy levels. Read postings carefully for language like 'named accounts,' 'book of business,' or 'high-touch,' and apply to tiers where your background is a direct match.
Follow up after interviews with a brief recap note
A short follow-up email within 24 hours reinforces your interest and gives you a chance to address anything left unfinished in the conversation. Reference a specific topic from the interview to show it wasn't a form letter. Hiring managers in account-facing roles notice communication quality.
Customer Account Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer account specialists?
The most active employers for customer account specialists right now are General Mills, JPMorganChase, and McNaughton-McKay Electric Company, and the most openings are in Texas, Ohio, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Industries with the most consistent volume include financial services, healthcare administration, and software-as-a-service companies.
How many customer account specialist jobs are remote?
About 30% of customer account specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for phone- and email-based client work. Sub-areas with the highest remote share include SaaS onboarding, insurance account servicing, and subscription-based product support, where daily work does not require an on-site presence.
How do you become a customer account specialist?
Start by building experience in a customer-facing role such as customer service representative, sales coordinator, or inside sales associate. Develop hands-on familiarity with at least one CRM platform and practice managing follow-up workflows and escalation processes. Many employers also value demonstrated ability to retain clients or resolve disputes, so document those outcomes wherever possible before applying.
Can you get hired as a customer account specialist with little experience?
Yes, many entry-level customer account specialist roles accept candidates with retail, hospitality, or call center backgrounds in place of formal account management experience. Focus your resume on client communication, problem resolution, and any tools you've used to track interactions. Applying to SMB-focused or inbound-only roles gives you a stronger entry point than enterprise account positions, which typically require a demonstrated book of business.
What does the customer account specialist interview process look like?
Most hiring processes include an initial phone or video screen with a recruiter, followed by a structured interview with the hiring manager focused on past client interactions and conflict resolution. Some employers add a written or role-play exercise where you respond to a sample client complaint or draft a follow-up email. Final rounds may involve meeting a team lead or reviewing a mock account scenario to assess prioritization and judgment.
Where can I find and apply to customer account specialist jobs?
You can find and apply to customer account specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing. New openings are added regularly, so checking back frequently gives you the best shot at catching roles before competition builds.
See All 95 Customer Account Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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