Customer Support Supervisor Jobs
Customer Support Supervisor jobs are open across retail, healthcare, financial services, telecommunications, and SaaS, at every level from team lead to senior supervisor and operations manager, with specializations in workforce management, quality assurance, and escalation handling. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 11+ Customer Support Supervisor jobs
REQUISITION #: req8693
DEPARTMENT: Municipal Court
LOCATION: 215 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $57,547.00 - 95,903.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $65,000.00 - $78,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 11/23/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.
Post-Offer Requirements
- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)
While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.
Why Work For the City of Fort Collins?
- Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
- Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
- Retirement + company contributions – after 6 month probation period and immediate vesting
- Flexible spending: Medical expenses FSA, dependent FSA or both
- Employee Assistance Program: counseling, legal, financial assistance
- Life insurance, short-term and long-term disability
- Wellness program, workout facilities
- Employee/family onsite health clinic
- Learning and development opportunities at all levels in the organization with opportunities for career mobility
- Collaborative work environment
Job Summary
This first-level supervisor leads a small team of customer service staff, applying knowledge of customer service principles, account and billing practices and the ordinances, policies and regulations that govern the service area. This position applies working knowledge and judgment to tasks of moderate complexity, making day-to-day decisions within established procedures to resolve customer issues and keep service operations running smoothly. The role supervises and trains staff and may perform the work of those supervised. It works under the direction of management and in collaboration with other departments and outside entities to deliver effective and efficient customer service.
- Supervises customer service staff and additional staff as assigned working in a designated service area such as a front counter, window or service desk.
- Develops and administers training programs.
- Resolves customer complaints, issues and problems.
- Interprets City and department policies, procedures, codes and regulations for division personnel and customers.
- Administers and monitors ongoing programs and routines and special projects for the department.
- Initiates changes in working conditions and use of equipment to increase efficiency.
- Responsible for financial or budget functions that may include developing and maintaining the department budget, purchasing equipment and supplies, accounts payable and receivable, payroll actions or timesheet processing.
- Participates as part of the department’s management team.
- Coordinates with other City departments and external entities.
- May perform the functions of the employees supervised.
- May act as staff liaison for the department.
- May provide administrative support to managers and other technical staff as needed.
- Performs word processing and data entry and may maintain databases and spreadsheets.
This job description is a living document and may not be all-inclusive; employees are responsible for other duties as assigned.
City-wide:
- Value Differences: Effectively interacts and works with people of diverse identities, perspectives and cultural backgrounds.
- Nimble Learning: Demonstrates a commitment to continuous learning and development.
- Teamwork: Establishes and maintains effective working relationships with City employees, external partners and the community.
- Processing Text: Reads and comprehends policies, regulations, rules and standard operating procedures.
- Communication: Speaks and writes clearly and concisely.
- Technology: Utilizes routine computer programs and systems, such as: email, word processing, spreadsheets and presentation tools.
- Decision Making: Day-to-day tasks. Defines appropriate procedures, delegation and quality assurance.
- Complexity: Navigates operational conditions within defined systems and established procedures. Variables are generally known and predictable.
- Resource Management: Understands proper use and availability of resources.
- Business Acumen: General understanding and alignment. Suggests improvements.
- Collaboration & Engagement: Internal focus: peers and direct reports
- Build Effective Teams: Provides guidance, support and feedback.
- Specific Knowledge: Serves as a resource for staff through focused knowledge of subject matter, standards and best practices.
- Organizational Impact: Executes and adheres to frontline and routine processes.
- Ensure Accountability: Holds team accountable for daily tasks, attendance, safety and performance metrics.
Job Specific:
- Working knowledge of customer service principles and ability to apply them to business practices and operations.
- Ability to serve as both a working supervisor and a leader of staff.
- Working knowledge of ordinances, resolutions, policies, rules, laws, regulations and rate tariffs that apply to the service area and City utilities.
- Working knowledge of department and division customer service strategy and goals.
- Advanced interpersonal skills and working knowledge of team development and performance, with the ability to build teamwork among staff in multiple locations.
- Skilled in facilitation, training, motivation and communication, both orally and in writing, including the ability to plan and lead staff meetings.
- Working knowledge of quality assurance, quality improvement and benchmarking for customer service and ability to apply them to operations.
- Working knowledge of automated customer information system functions and features and ability to apply them to service needs.
- Foundational knowledge of change management, process improvement and leadership principles.
- Foundational knowledge of basic budget management and financial procedures.
- Foundational knowledge of marketing and sales practices and principles, with the ability to train, motivate and guide others in promoting services and products.
- Foundational knowledge of collections practices. Minimum Qualifications
Unless specifically required for the position, education and experience are considered equivalent qualifications.
Years Type of Specific Experience/Education:
4 years related experience/education
Conditions of Employment:
All employees must reside in the State of Colorado and all new employees are subject to a general Background Check.
Physical Demands:
Essential physical functions must be able to be performed with or without accommodation. "Frequency" refers to the portion of the workday or shift an activity or physical demand exists.
Physical Demands Classification:
Sedentary; Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any
REQUISITION #: req8693
DEPARTMENT: Municipal Court
LOCATION: 215 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $57,547.00 - 95,903.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $65,000.00 - $78,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 11/23/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.
Post-Offer Requirements
- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)
While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.
Why Work For the City of Fort Collins?
- Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
- Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
- Retirement + company contributions – after 6 month probation period and immediate vesting
- Flexible spending: Medical expenses FSA, dependent FSA or both
- Employee Assistance Program: counseling, legal, financial assistance
- Life insurance, short-term and long-term disability
- Wellness program, workout facilities
- Employee/family onsite health clinic
- Learning and development opportunities at all levels in the organization with opportunities for career mobility
- Collaborative work environment
Job Summary
This first-level supervisor leads a small team of customer service staff, applying knowledge of customer service principles, account and billing practices and the ordinances, policies and regulations that govern the service area. This position applies working knowledge and judgment to tasks of moderate complexity, making day-to-day decisions within established procedures to resolve customer issues and keep service operations running smoothly. The role supervises and trains staff and may perform the work of those supervised. It works under the direction of management and in collaboration with other departments and outside entities to deliver effective and efficient customer service.
- Supervises customer service staff and additional staff as assigned working in a designated service area such as a front counter, window or service desk.
- Develops and administers training programs.
- Resolves customer complaints, issues and problems.
- Interprets City and department policies, procedures, codes and regulations for division personnel and customers.
- Administers and monitors ongoing programs and routines and special projects for the department.
- Initiates changes in working conditions and use of equipment to increase efficiency.
- Responsible for financial or budget functions that may include developing and maintaining the department budget, purchasing equipment and supplies, accounts payable and receivable, payroll actions or timesheet processing.
- Participates as part of the department’s management team.
- Coordinates with other City departments and external entities.
- May perform the functions of the employees supervised.
- May act as staff liaison for the department.
- May provide administrative support to managers and other technical staff as needed.
- Performs word processing and data entry and may maintain databases and spreadsheets.
This job description is a living document and may not be all-inclusive; employees are responsible for other duties as assigned.
City-wide:
- Value Differences: Effectively interacts and works with people of diverse identities, perspectives and cultural backgrounds.
- Nimble Learning: Demonstrates a commitment to continuous learning and development.
- Teamwork: Establishes and maintains effective working relationships with City employees, external partners and the community.
- Processing Text: Reads and comprehends policies, regulations, rules and standard operating procedures.
- Communication: Speaks and writes clearly and concisely.
- Technology: Utilizes routine computer programs and systems, such as: email, word processing, spreadsheets and presentation tools.
- Decision Making: Day-to-day tasks. Defines appropriate procedures, delegation and quality assurance.
- Complexity: Navigates operational conditions within defined systems and established procedures. Variables are generally known and predictable.
- Resource Management: Understands proper use and availability of resources.
- Business Acumen: General understanding and alignment. Suggests improvements.
- Collaboration & Engagement: Internal focus: peers and direct reports
- Build Effective Teams: Provides guidance, support and feedback.
- Specific Knowledge: Serves as a resource for staff through focused knowledge of subject matter, standards and best practices.
- Organizational Impact: Executes and adheres to frontline and routine processes.
- Ensure Accountability: Holds team accountable for daily tasks, attendance, safety and performance metrics.
Job Specific:
- Working knowledge of customer service principles and ability to apply them to business practices and operations.
- Ability to serve as both a working supervisor and a leader of staff.
- Working knowledge of ordinances, resolutions, policies, rules, laws, regulations and rate tariffs that apply to the service area and City utilities.
- Working knowledge of department and division customer service strategy and goals.
- Advanced interpersonal skills and working knowledge of team development and performance, with the ability to build teamwork among staff in multiple locations.
- Skilled in facilitation, training, motivation and communication, both orally and in writing, including the ability to plan and lead staff meetings.
- Working knowledge of quality assurance, quality improvement and benchmarking for customer service and ability to apply them to operations.
- Working knowledge of automated customer information system functions and features and ability to apply them to service needs.
- Foundational knowledge of change management, process improvement and leadership principles.
- Foundational knowledge of basic budget management and financial procedures.
- Foundational knowledge of marketing and sales practices and principles, with the ability to train, motivate and guide others in promoting services and products.
- Foundational knowledge of collections practices. Minimum Qualifications
Unless specifically required for the position, education and experience are considered equivalent qualifications.
Years Type of Specific Experience/Education:
4 years related experience/education
Conditions of Employment:
All employees must reside in the State of Colorado and all new employees are subject to a general Background Check.
Physical Demands:
Essential physical functions must be able to be performed with or without accommodation. "Frequency" refers to the portion of the workday or shift an activity or physical demand exists.
Physical Demands Classification:
Sedentary; Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any
See All 11 Customer Support Supervisor Jobs
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Find JobsCustomer Support Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer support supervisor jobs.
- 2 or more years supervising a customer service or support team
- Experience with CRM and ticketing platforms such as Salesforce Service Cloud or Zendesk
- Demonstrated ability to coach agents and conduct performance reviews
- Familiarity with workforce management tools for scheduling and forecasting
- Strong conflict resolution skills for handling customer escalations
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Support Supervisor Job Search
Quantify your team leadership results
Hiring managers want numbers, not duties. Replace phrases like 'managed a team' with specifics: how many agents you supervised, how you improved first-contact resolution, or how you reduced average handle time. Those figures make your resume stand out immediately.
Highlight your quality assurance experience
Many customer support supervisor postings list QA ownership as a core requirement. If you've built scorecards, run calibration sessions, or coached agents based on call or chat audits, make that visible in your resume under a dedicated section, not buried in a job description.
Apply early to roles that fit
Migrate Mate lists customer support supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by industry vertical
Customer support supervisor roles differ significantly between, say, healthcare and fintech. Tailor your application materials to match the vertical, emphasizing HIPAA awareness for healthcare roles or fraud escalation experience for financial services positions.
Prepare for scenario-based interview questions
Interviewers for supervisory roles almost always ask how you've handled an underperforming agent, a surge in ticket volume, or a customer escalation that bypassed your team. Prepare two or three real examples structured around the situation, your action, and the measurable outcome.
Negotiate schedule flexibility during the offer stage
Customer support supervisors often oversee evening, weekend, or rotating shifts. During negotiation, clarify which shifts are fixed versus flexible before accepting. Asking about coverage expectations at that stage is standard and signals that you understand operational realities.
Customer Support Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer support supervisors?
The most active employers for customer support supervisors right now are Blink Health, TOPS Products, and United Rentals, and the most openings are in Texas, Missouri, and North Carolina, based on current listings on Migrate Mate as of November 2026. Industries driving the most volume include healthcare, retail, and telecommunications.
How many customer support supervisor jobs are remote?
About 50% of customer support supervisor openings are fully remote or hybrid as of November 2026, with remote availability concentrated in SaaS, fintech, and insurance. Roles tied to physical contact centers, retail locations, or healthcare facilities tend to require on-site presence at least part of the week.
How do you become a customer support supervisor?
Most customer support supervisors move up from senior agent or team lead roles after demonstrating consistent performance and reliability. Building skills in quality assurance, scheduling, and agent coaching accelerates that transition. Taking on informal leadership tasks, such as onboarding new hires or running team huddles, helps you build a visible record before applying for a supervisory title.
Can I get a customer support supervisor job with limited experience?
Yes, some employers hire customer support supervisors from strong individual-contributor backgrounds if you can show leadership initiative. Emphasize any time you mentored colleagues, handled escalations independently, or led process improvement projects. Smaller companies and startups are more likely to promote from within or hire candidates without formal supervisory titles in their history.
What does the customer support supervisor interview process look like?
The process typically starts with a recruiter or HR screen focused on your background and availability, followed by a panel or one-on-one interview with an operations manager that leans heavily on behavioral and scenario-based questions. Some employers add a practical component, such as reviewing sample agent metrics or responding to a mock escalation, before extending an offer.
Where can I find and apply to customer support supervisor jobs?
You can find and apply to customer support supervisor jobs on Migrate Mate, which lists current openings from companies across the United States. Search the roles available, find the ones that match your experience and preferences, and apply directly to each listing that fits.
See All 11 Customer Support Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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