Client Relations Specialist Jobs
Client Relations Specialist jobs are open across financial services, healthcare, technology, and professional services, from entry-level to senior and account director roles, with specializations in B2B account management, customer success, and enterprise client retention. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 181+ Client Relations Specialist jobs
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
The Client Relations Manager at Opensity Solutions plays a pivotal role in client relationship management, operational leadership, service delivery oversight, and financial performance within assigned accounts. This position is responsible for ensuring exceptional client satisfaction, retention, and day-to-day operational excellence across one or more client sites. Managing a team of up to 25 employees, the Client Relations Manager serves as a key client-facing leader who delivers effective solutions, drives accountability, and ensures alignment between client expectations and service delivery.
This role is ideal for an analytical, tech-savvy leader who uses data to run the account, turning service metrics into insight for client leadership and continually raising the service standard.
Roles & Responsibilities
- Manage day-to-day client relationships and serve as the primary operational point of contact for assigned accounts
- Oversee service delivery performance across one or more client sites to ensure quality, consistency, and SLA compliance
- Lead and manage a team of up to 25 employees, including supervisors and frontline staff
- Drive operational efficiency and ensure alignment with client expectations and contractual requirements
- Monitor key performance indicators (KPIs), service levels, and operational metrics for assigned accounts
- Build and maintain dashboards and reporting (Excel, Power BI or similar) that translate service, occupancy and ticket data into actionable insights
- Use workplace technology (ticketing, room booking, visitor management and package tracking) to improve service delivery and the employee experience
- Establish processes, SOPs and service standards for new sites and newly renovated workplaces
- Partner with internal teams (Delivery, HR, Finance, Sales, and Operations) to resolve client and service issues
- Support account growth initiatives through identification of expansion opportunities and service enhancements
- Conduct regular client meetings and business reviews to report performance and address concerns
- Ensure financial accountability within assigned accounts, including labor, budget adherence, and profitability
- Address and resolve escalated client issues in a timely and effective manner
- Support onboarding of new clients and transitions in collaboration with cross-functional teams
- Maintain accurate documentation of client activities, performance data, and operational updates
- Provide coaching, development, and performance management for assigned team members
- Contribute to continuous improvement initiatives across service delivery processes
- Uphold Opensity Solutions’ core values in all client and team interactions
Knowledge, Skills & Attributes
- Highly analytical, with advanced Excel skills and experience with data visualization tools (Power BI, Tableau or similar)
- Tech-savvy and quick to adopt new systems and workplace platforms
- Hospitality mindset with a proactive executive presence
- Strong client relationship management and service delivery leadership skills
- Proven ability to manage and develop mid-sized operational teams
- Strong understanding of operational workflows, workforce management, and service execution
- Ability to monitor and manage KPIs, SLAs, and performance metrics
- Strong communication and interpersonal skills with client-facing experience
- Financial awareness including budgeting, labor management, and account profitability
- Problem-solving and conflict resolution skills in high-pressure environments
- Ability to coordinate across multiple internal departments and stakeholders
- Strong organizational skills and attention to operational detail
- Ability to drive accountability and performance within teams
- Customer-focused mindset with commitment to service excellence
- Ability to manage multiple priorities in a fast-paced environment
QUALIFICATIONS:
Education:
Bachelor's degree in Business Administration, Management, Operations, Hospitality or a related field preferred, or equivalent experience.
Experience:
5–8+ years of experience in client services, workplace or hospitality operations, account management or service delivery; experience managing teams in a client-facing environment strongly preferred. Pharmaceutical, life sciences or corporate campus experience a plus.
Compensation
The Compensation is $125,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#LI-AM1
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
The Client Relations Manager at Opensity Solutions plays a pivotal role in client relationship management, operational leadership, service delivery oversight, and financial performance within assigned accounts. This position is responsible for ensuring exceptional client satisfaction, retention, and day-to-day operational excellence across one or more client sites. Managing a team of up to 25 employees, the Client Relations Manager serves as a key client-facing leader who delivers effective solutions, drives accountability, and ensures alignment between client expectations and service delivery.
This role is ideal for an analytical, tech-savvy leader who uses data to run the account, turning service metrics into insight for client leadership and continually raising the service standard.
Roles & Responsibilities
- Manage day-to-day client relationships and serve as the primary operational point of contact for assigned accounts
- Oversee service delivery performance across one or more client sites to ensure quality, consistency, and SLA compliance
- Lead and manage a team of up to 25 employees, including supervisors and frontline staff
- Drive operational efficiency and ensure alignment with client expectations and contractual requirements
- Monitor key performance indicators (KPIs), service levels, and operational metrics for assigned accounts
- Build and maintain dashboards and reporting (Excel, Power BI or similar) that translate service, occupancy and ticket data into actionable insights
- Use workplace technology (ticketing, room booking, visitor management and package tracking) to improve service delivery and the employee experience
- Establish processes, SOPs and service standards for new sites and newly renovated workplaces
- Partner with internal teams (Delivery, HR, Finance, Sales, and Operations) to resolve client and service issues
- Support account growth initiatives through identification of expansion opportunities and service enhancements
- Conduct regular client meetings and business reviews to report performance and address concerns
- Ensure financial accountability within assigned accounts, including labor, budget adherence, and profitability
- Address and resolve escalated client issues in a timely and effective manner
- Support onboarding of new clients and transitions in collaboration with cross-functional teams
- Maintain accurate documentation of client activities, performance data, and operational updates
- Provide coaching, development, and performance management for assigned team members
- Contribute to continuous improvement initiatives across service delivery processes
- Uphold Opensity Solutions’ core values in all client and team interactions
Knowledge, Skills & Attributes
- Highly analytical, with advanced Excel skills and experience with data visualization tools (Power BI, Tableau or similar)
- Tech-savvy and quick to adopt new systems and workplace platforms
- Hospitality mindset with a proactive executive presence
- Strong client relationship management and service delivery leadership skills
- Proven ability to manage and develop mid-sized operational teams
- Strong understanding of operational workflows, workforce management, and service execution
- Ability to monitor and manage KPIs, SLAs, and performance metrics
- Strong communication and interpersonal skills with client-facing experience
- Financial awareness including budgeting, labor management, and account profitability
- Problem-solving and conflict resolution skills in high-pressure environments
- Ability to coordinate across multiple internal departments and stakeholders
- Strong organizational skills and attention to operational detail
- Ability to drive accountability and performance within teams
- Customer-focused mindset with commitment to service excellence
- Ability to manage multiple priorities in a fast-paced environment
QUALIFICATIONS:
Education:
Bachelor's degree in Business Administration, Management, Operations, Hospitality or a related field preferred, or equivalent experience.
Experience:
5–8+ years of experience in client services, workplace or hospitality operations, account management or service delivery; experience managing teams in a client-facing environment strongly preferred. Pharmaceutical, life sciences or corporate campus experience a plus.
Compensation
The Compensation is $125,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#LI-AM1
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
See All 181+ Client Relations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsClient Relations Specialist Job Market
Who's Hiring
- DESORT STAFFING16
- Yellowstone Landscape5
- SS&C3
- Confident Med Spa3C
- Opensity solutions3
Top Industries Hiring
- Energy
- Automotive
- Construction & Real Estate
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in client relations specialist jobs.
- Two or more years of experience managing client accounts or customer relationships
- Proficiency with CRM software such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client contact
- Bachelor's degree in business, communications, marketing, or a related field
- Demonstrated ability to manage multiple accounts simultaneously and meet retention targets
- Experience with upselling, renewals, or contract management within a service or SaaS environment
Tips for Your Client Relations Specialist Job Search
Quantify retention and satisfaction outcomes
Hiring managers for client relations roles want to see impact, not just duties. Replace vague phrases like 'managed client accounts' with numbers: renewal rates you maintained, satisfaction scores you improved, or the portfolio size you handled.
Tailor your resume to the client tier
SMB, mid-market, and enterprise client relations roles expect different things. If you're applying to enterprise positions, your resume should call out complex account structures and stakeholder management. SMB roles reward speed, volume, and self-sufficiency.
Apply early to roles that fit
Migrate Mate lists client relations specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your search
Client relations skills transfer across sectors, but hiring managers favor candidates with industry-specific vocabulary. Search by industry alongside job title so your applications land in front of teams where your domain experience is immediately recognizable.
Prepare a client scenario for your interview
Almost every client relations interview includes a situational question about a difficult account or escalation. Prepare two or three real examples where you de-escalated a client issue or rebuilt trust, with a clear outcome you can describe concisely.
Negotiate scope alongside compensation
Client relations offers often include variable components tied to retention or satisfaction targets. Before accepting, clarify how those targets are measured, whether the existing book of business is healthy, and what onboarding support is provided for account transitions.
Client Relations Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most client relations specialists?
DESORT STAFFING, Yellowstone Landscape, and SS&C are hiring the most client relations specialists right now, with openings concentrated in Florida, Texas, and California, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in financial services, healthcare administration, and enterprise software.
How many client relations specialist jobs are remote?
About 52% of client relations specialist openings are fully remote or hybrid as of November 2026, with remote work most common in SaaS customer success and financial services account management roles. Client-facing positions in healthcare and local professional services tend to require more in-person presence.
How do you become a client relations specialist?
Most client relations specialists start in customer service, sales support, or account coordination roles to build hands-on experience with client communication and issue resolution. From there, moving into a junior account management or client success role lets you develop retention and upsell skills. Earning a CRM certification and building familiarity with contract management strengthens your candidacy for mid-level positions.
Can you get hired as a client relations specialist with little experience?
Yes, entry-level client relations roles exist, and employers often hire candidates from customer service, retail, or administrative backgrounds who can demonstrate strong communication and problem-solving skills. Highlighting any experience where you managed ongoing relationships, resolved complaints, or coordinated between internal teams and external contacts makes a meaningful difference on an entry-level application.
What does the client relations specialist interview process look like?
Most client relations specialist interviews include an initial phone screen focused on communication style and background, followed by one or two rounds covering situational questions about difficult clients, retention strategies, and cross-functional collaboration. Some employers add a brief role-play exercise simulating a client call or escalation scenario. Final rounds often involve a hiring manager and a team lead or department director.
Where can I find and apply to client relations specialist jobs?
You can find and apply to client relations specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
See All 181+ Client Relations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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