Member Services Manager Jobs
Member Services Manager jobs are open across healthcare, financial services, insurance, and nonprofit organizations, at levels from associate to senior manager and director, with specializations in member retention, benefits administration, and contact center operations. See the openings below and apply to the ones that match your experience.
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Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to provide operational support to the restaurant management team. Position will supervise restaurant activities during non-peak service hours and other hours as needed. Responsibilities include:
- Maintains Brand and PTC restaurant operational standards
- Executes shift plan
- Follows up assigned tasks
- Assists management team
- Works hourly positions
- Monitors food prep and register procedures and cash handling policies and processes
- Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
- Provides direction to team members during shift
- Ensures restaurant cleaning processes and methods are followed
- Monitors labor usage and break policy according to Blue Cube
- Adheres to restaurant plans/objectives as set by Restaurant General Manager
- Assists with training and cross training of team members as directed
- Adheres to all Brand and PTC processes and policies
- Monitors register procedures and cash handling policies and processes
- Maintains safe working conditions by following all safety and security policies and processes
- Ensures all team members are adhering to Brand and PTC’s dress code standards
- Follows all Brand maintenance processes and methods
- Advises Restaurant General Manager as to performance/discipline problems
- Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
- Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
- Works hourly positions
- Other duties as assigned by management
Pay Rates Starting between: $13.15 - $19.18 / hour
Additional Information
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to provide operational support to the restaurant management team. Position will supervise restaurant activities during non-peak service hours and other hours as needed. Responsibilities include:
- Maintains Brand and PTC restaurant operational standards
- Executes shift plan
- Follows up assigned tasks
- Assists management team
- Works hourly positions
- Monitors food prep and register procedures and cash handling policies and processes
- Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
- Provides direction to team members during shift
- Ensures restaurant cleaning processes and methods are followed
- Monitors labor usage and break policy according to Blue Cube
- Adheres to restaurant plans/objectives as set by Restaurant General Manager
- Assists with training and cross training of team members as directed
- Adheres to all Brand and PTC processes and policies
- Monitors register procedures and cash handling policies and processes
- Maintains safe working conditions by following all safety and security policies and processes
- Ensures all team members are adhering to Brand and PTC’s dress code standards
- Follows all Brand maintenance processes and methods
- Advises Restaurant General Manager as to performance/discipline problems
- Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
- Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
- Works hourly positions
- Other duties as assigned by management
Pay Rates Starting between: $13.15 - $19.18 / hour
Additional Information
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
See All 499+ Member Services Manager Jobs
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Find Member Services Manager JobsMember Services Manager Job Market
Who's Hiring
- State Farm336
- Pilot Flying J41
- Tommy Car Wash20
- MaineHealth14
- Gateway Services8
Top Industries Hiring
- Insurance
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in member services manager jobs.
- Three or more years of experience managing customer or member service teams
- Demonstrated ability to track and improve member satisfaction and retention metrics
- Proficiency with CRM platforms and member management software
- Experience developing and enforcing service standards and team workflows
- Bachelor's degree in business, communications, healthcare administration, or a related field
- Familiarity with HIPAA, ERISA, or other compliance requirements relevant to the member base
Tips for Your Member Services Manager Job Search
Quantify member outcomes on your resume
Hiring managers for this role want numbers: member satisfaction scores, retention rates improved, case resolution times reduced. Pull those figures from your past performance reviews or team dashboards and anchor every bullet to a measurable result.
Apply early to roles that fit
Migrate Mate lists member services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the member base
A member services manager at a credit union operates differently from one at a health plan or trade association. Reframe your experience using the vocabulary of the specific sector, whether that's "enrollees," "policyholders," or "association members," to signal immediate fit.
Filter openings by member volume and team size
Job postings for this role vary enormously in scope. When searching, scan the description for the size of the member base and the number of direct reports so you're targeting roles that match your actual management experience, not just the job title.
Prepare a service recovery story for interviews
Interviewers almost always ask how you've handled a breakdown in member experience. Have a specific, structured example ready that covers what went wrong, the action you took, and the outcome, including any process change that prevented recurrence.
Negotiate scope before accepting an offer
Before accepting, clarify whether the role owns the full member lifecycle or just inbound service, and whether you'll have authority to change workflows. These details directly affect your day-to-day authority and your ability to hit the targets you'll be evaluated on.
Member Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most member services managers?
State Farm, Pilot Flying J, and Tommy Car Wash are hiring the most member services managers right now, with openings concentrated in Texas, Michigan, and Georgia, based on current listings on Migrate Mate as of November 2026. Organizations in health insurance, credit unions, and large nonprofit associations tend to post the most volume consistently.
How many member services manager jobs are remote?
About 55% of member services manager openings are fully remote or hybrid as of November 2026, though availability varies by industry. Roles focused on digital member engagement, benefits support, and contact center operations are most likely to be offered remotely, while positions tied to in-person branch or chapter management typically require on-site presence.
How do you become a member services manager?
Start in a frontline member service or customer service role to build direct experience with member needs and complaint resolution. Move into a team lead or supervisor position to demonstrate you can coach others and manage performance. Build fluency with CRM tools and service metrics, then apply to manager-level openings once you can show measurable improvements in satisfaction or retention from your team's work.
Can you get a member services manager job with little experience?
Some employers will consider candidates with strong frontline service experience and demonstrated leadership, even without a formal manager title. Emphasize any time you led a team informally, trained new hires, or owned a service improvement project. Smaller organizations, credit unions, and nonprofits tend to be more open to promoting from within or hiring first-time managers than large health plans or financial institutions.
What does the member services manager interview process look like?
Most processes start with a phone or video screen focused on your background and leadership style, followed by a panel or in-person interview with competency-based questions about managing service teams, handling escalations, and improving member experience. Some employers add a case exercise or ask you to review a service data set and present recommendations. Expect questions about how you handle underperforming team members.
Where can I find and apply to member services manager jobs?
You can find and apply to member services manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 499+ Member Services Manager Jobs
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