Contact Center Manager Jobs
Contact Center Manager jobs are open across healthcare, financial services, retail, telecom, and BPO, at every level from team lead to senior director, with specializations in workforce management, omnichannel operations, and quality assurance. Find a role that fits below and apply directly.
Find Contact Center Manager JobsOverview
Showing 5 of 336+ Contact Center Manager jobs
Contact Center Specialist
The Contact Center Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.
Key Responsibilities and Duties
- Maintains high-quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.
- Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.
- Maintains client records by verifying and updating account information.
- Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.
- Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations. Documents customer feedback and complaints.
- Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.
- Protects the organization by following risk management protocols and adhering to regulatory requirements. Identifies and promotes the Bank's products to potential and existing customers.
Educational Requirements
- High School Preferred
Preferred Qualifications
- 2+ years of customer service, contact center, retail banking, or financial services experience, with a demonstrated ability to resolve client inquiries and provide exceptional service.
- Experience processing banking transactions such as account opening, wire transfers, ACH payments, Zelle transactions, bill pay services, and account maintenance activities.
- Proficiency with customer relationship management (CRM) systems, online banking platforms, and multi-system navigation, with the ability to accurately document client interactions while maintaining productivity standards.
- Strong knowledge of banking regulations, fraud prevention practices, and risk management procedures, including experience verifying customer identity and handling sensitive financial information.
- Previous experience meeting quality, client satisfaction, or sales/referral goals in a contact center or banking environment.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Scheduling Requirements
To be considered for this opportunity, applicants must be able to meet the following scheduling requirements:
Work Schedules
- Lewisville, TX: Must be available to work Monday through Friday, 11:00 AM - 8:00 PM CT.
- Jacksonville, FL: Must be available to work Monday through Friday, 10:00 AM - 7:00 PM ET, with every other Saturday required. Associates scheduled to work a Saturday will receive one weekday off during that workweek.
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $25 - $25
Additional Details :
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Contact Center Specialist
The Contact Center Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.
Key Responsibilities and Duties
- Maintains high-quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.
- Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.
- Maintains client records by verifying and updating account information.
- Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.
- Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations. Documents customer feedback and complaints.
- Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.
- Protects the organization by following risk management protocols and adhering to regulatory requirements. Identifies and promotes the Bank's products to potential and existing customers.
Educational Requirements
- High School Preferred
Preferred Qualifications
- 2+ years of customer service, contact center, retail banking, or financial services experience, with a demonstrated ability to resolve client inquiries and provide exceptional service.
- Experience processing banking transactions such as account opening, wire transfers, ACH payments, Zelle transactions, bill pay services, and account maintenance activities.
- Proficiency with customer relationship management (CRM) systems, online banking platforms, and multi-system navigation, with the ability to accurately document client interactions while maintaining productivity standards.
- Strong knowledge of banking regulations, fraud prevention practices, and risk management procedures, including experience verifying customer identity and handling sensitive financial information.
- Previous experience meeting quality, client satisfaction, or sales/referral goals in a contact center or banking environment.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Scheduling Requirements
To be considered for this opportunity, applicants must be able to meet the following scheduling requirements:
Work Schedules
- Lewisville, TX: Must be available to work Monday through Friday, 11:00 AM - 8:00 PM CT.
- Jacksonville, FL: Must be available to work Monday through Friday, 10:00 AM - 7:00 PM ET, with every other Saturday required. Associates scheduled to work a Saturday will receive one weekday off during that workweek.
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $25 - $25
Additional Details :
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
See All 336+ Contact Center Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Contact Center Manager JobsContact Center Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Energy
- Fintech
- Education
What Employers Look For
The qualifications that appear most often in contact center manager jobs.
- Three or more years of experience managing a contact center team or department
- Proficiency with cloud-based contact center platforms such as omnichannel ACD systems
- Demonstrated ability to analyze and improve KPIs including FCR, AHT, and CSAT
- Experience with workforce management tools for scheduling, forecasting, and adherence
- Bachelor's degree in business, communications, operations, or a related field
- Familiarity with quality assurance frameworks and call monitoring best practices
Tips for Your Contact Center Manager Job Search
Quantify your operational metrics on your resume
Contact center hiring managers scan for hard numbers: average handle time improvements, first-call resolution rates, agent attrition reductions, and service-level achievements. Lead each bullet with the metric you moved, by how much, and over what period.
List every platform you have managed
Job postings for this role almost always screen for specific platforms, whether that's a cloud contact center solution, a workforce management tool, or a quality monitoring system. Name each one explicitly in your resume's skills section so ATS filters don't screen you out.
Target postings that match your team size
Contact center manager roles range from supervising a team of eight to overseeing hundreds of agents across multiple sites. Filter for openings that describe a team scale close to what you've managed, since interviewers will probe your direct experience at that level.
Apply early to roles that fit
Migrate Mate lists contact center manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Expect interviewers to present you with a real operational problem, such as a sudden spike in call volume or a drop in customer satisfaction scores, and ask how you'd respond. Walk through your diagnostic process, the actions you'd take, and how you'd measure recovery.
Negotiate total compensation, not just base pay
Contact center manager offers often include performance bonuses tied to customer satisfaction or cost-per-contact targets. Before accepting, clarify how those incentives are calculated, what the payout history looks like, and whether targets are set at the team or individual level.
Contact Center Manager Jobs: Frequently Asked Questions
Which companies are hiring the most contact center managers?
The most active employers for contact center managers right now are PwC, ITCON Services, and Northwest Bank, and the most openings are in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial services firms, and large retailers consistently post the highest volume of openings nationwide.
How many contact center manager jobs are remote?
About 70% of contact center manager openings are fully remote or hybrid as of November 2026, with availability varying by industry. Roles focused on digital and chat-based support channels, back-office operations, and training coordination tend to offer the most location flexibility, while positions overseeing large on-site agent floors are more likely to require in-person presence.
How do you become a contact center manager?
Most contact center managers start as agents or team leads, building hands-on experience with customer interactions, call handling systems, and performance metrics. From there, taking on shift supervision, coaching responsibilities, or quality assurance work signals readiness to move up. A degree in business or operations helps, and certifications in workforce management or customer experience strengthen your profile further.
Can you get hired as a contact center manager without direct management experience?
Yes, especially if you've held a senior agent, team lead, or quality analyst role and can show you've influenced team performance outcomes. Employers hiring at the lower end of the manager tier often accept candidates who demonstrate strong coaching instincts, familiarity with scheduling and reporting tools, and a clear record of handling escalations independently.
What does the contact center manager interview process look like?
Most interview processes include a phone screen focused on your operations background, followed by one or two rounds with the hiring manager and sometimes a senior director. Expect scenario questions about handling underperforming agents, managing volume spikes, and improving a specific KPI. Some employers add a final presentation round where you're asked to walk through how you'd approach a real operational challenge.
Where can I find and apply to contact center manager jobs?
You can find and apply to contact center manager jobs on Migrate Mate, which lists current openings from across the United States. The listings cover roles at every level and in industries including healthcare, financial services, retail, and BPO. Find the roles that fit your experience and apply directly to each listing.
See All 336+ Contact Center Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Contact Center Manager Jobs