Support Team Lead Jobs
Support Team Lead jobs are open across SaaS, e-commerce, healthcare, financial services, and telecommunications, at every level from senior support specialist to director, with specializations in technical support, customer success, and workforce management. Find a role that fits below and apply directly.
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Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
LabCorp is seeking a Specimen Processing Team Lead to join our team in Greenville, NC
Work Schedule: Monday-Friday, 3:30 PM - 12:30 AM, rotating weekends as needed
Job Responsibilities:
- Assist in the supervision of the day to day operations of the Department Name department
- Help lead the team in their daily processes and procedures
- Assist with preparation of laboratory specimens for analysis and testing
- Oversee routing of specimens to their respective prep areas
- Encourage process improvements and best practices
- Perform quality assurance checks to ensure efficiency and accuracy
- Resolve any production errors as requested by management
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Perform quality assurance checks to ensure efficiency and accuracy
- Responsible for enforcing and managing policies and procedures
- Perform administrative duties as needed
Minimum Qualifications:
- High school diploma or GED or equivalent
- 3 years or more experience in lab, accessioning, data entry or production.
Preferred Qualifications:
- Associates degree
- 3 years or more experience working in a clinical laboratory
- 3 years or more experience as a people leader
Job Additional Standards:
- Strong computer skills and working knowledge of Microsoft Office
- Excellent communication skills; both written and verbal
- High level of attention to detail with strong organizational and prioritization skills
- Strong critical thinking skills with the ability to make decisions in a fast paced environment
- Ability to handle the physical requirements of the position
- Familiarity with laboratory operations as well as policies and procedures
- Able to pass a standardized color blindness test
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Candidate_Accommodations@labcorp.com. For more information about how we collect and store your personal data, please see our Privacy Statement.
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Find Support Team Lead JobsSupport Team Lead Job Market
Who's Hiring
- 2nd Family14

- Ryder System7

- Sevita6

- Bering-Alaka`ina Holdings5
- ALTRUIST3

Top Industries Hiring
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in support team lead jobs.
- 2 or more years of experience leading or supervising a customer support team
- Proficiency with help desk or ticketing platforms such as Zendesk, Salesforce Service Cloud, or Freshdesk
- Demonstrated ability to track and improve CSAT, NPS, or first-contact resolution metrics
- Experience conducting performance reviews, one-on-ones, and agent coaching sessions
- Strong written and verbal communication skills for escalation handling and cross-functional collaboration
- Familiarity with workforce management tools, scheduling, and queue or SLA monitoring
Tips for Your Support Team Lead Job Search
Quantify team outcomes on your resume
Hiring managers want to see the size of the team you led, your ticket resolution rate improvements, and CSAT or NPS score changes you drove. Generic phrases like 'improved customer satisfaction' get skipped. Numbers make your impact real and comparable.
Highlight escalation and queue management skills
Support team lead postings almost always call out escalation handling and workload distribution as must-haves. If you've built triage frameworks, set SLA policies, or redesigned queue routing, spell that out explicitly rather than burying it under general leadership duties.
Tailor your resume to the support model
An inbound phone support lead role and a technical tier-2 support lead role expect different things. Read each posting for the channel mix, tech stack, and customer segment, then adjust your resume so the most relevant experience appears in your first three bullets.
Apply early to roles that fit
Migrate Mate lists support team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a coaching example for every interview
Interviewers for support team lead roles almost always ask how you developed a struggling rep or handled a performance issue. Walk in with a specific story that covers the problem you observed, the coaching steps you took, and the measurable outcome that followed.
Negotiate scope, not just base pay
When an offer arrives, ask about headcount authority, budget for tools, and promotion timelines alongside compensation. Support team leads who clarify these before accepting avoid the frustration of managing a growing team without the resources to do it well.
Support Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most support team leads?
2nd Family, Ryder System, and Sevita are hiring the most support team leads right now, with openings concentrated in North Carolina, Washington, and Maryland, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume include SaaS, e-commerce, and healthcare services.
How many support team lead jobs are remote?
About 58% of support team lead openings are fully remote or hybrid as of November 2026, reflecting how broadly companies have distributed their support operations. Roles focused on digital channels, software products, and subscription services tend to offer the highest share of remote-eligible positions compared to in-person retail or field service support leads.
How do you become a support team lead?
Start by consistently exceeding performance benchmarks as a frontline support agent, then volunteer to mentor new hires or shadow your current lead during escalations and team meetings. Build familiarity with your team's ticketing platform and reporting tools so you can speak to metrics fluently. When you apply for lead roles, frame your experience around outcomes you influenced, not just tasks you completed.
Can you get a support team lead job with limited leadership experience?
Yes, especially if you can point to informal leadership you have already done, such as training new agents, running a process improvement project, or covering for your lead during absences. Smaller companies and high-growth startups frequently promote strong individual contributors into first-time lead roles, so targeting those employers improves your chances when your formal management history is thin.
What does the support team lead interview process look like?
Most support team lead interviews include a recruiter screen, a hiring manager conversation focused on your leadership style and metrics experience, and a panel or final round with a director or cross-functional partner. Expect at least one behavioral question about a difficult agent situation and one scenario question about handling a surge in ticket volume or a missed SLA, so prepare concrete examples for both.
Where can I find and apply to support team lead jobs?
You can find and apply to support team lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and preferred work model, then apply directly to each one that fits.
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