Support Team Lead Jobs

Support Team Lead jobs are open across SaaS, e-commerce, healthcare, financial services, and telecommunications, at every level from senior support specialist to director, with specializations in technical support, customer success, and workforce management. Find a role that fits below and apply directly.

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Overview

Open roles118+
Top stateNorth Carolina
Top employer2nd Family
Top cityDurham, NC
Work type42% On-site
Top industryAccounting

Showing 5 of 118+ Support Team Lead jobs

Support Services Team Lead
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New 10h ago
Support Services Team Lead
Labcorp
Greenville, North Carolina
Administrative & Office Support
Business Operations
Data Analytics
High school diploma or GED
10,000+

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Tech Support Team Lead
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Added 1d ago
Tech Support Team Lead
ex.co
Poland, Maine
Customer Support
IT Support
Technical Program Management

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Licensed Clincian - Community Support Team Lead
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Added 1d ago
Licensed Clincian - Community Support Team Lead
RHA Health Services
Roxboro, North Carolina
Healthcare Administration
Mental & Behavioral Health
Social Work & Counseling
5,001-10,000

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Community Support Team Lead Licensed Clinician
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Added 1d ago
Community Support Team Lead Licensed Clinician
SPARC Services & Programs
Conover, North Carolina
Healthcare Administration
Mental & Behavioral Health
Social Work & Counseling
Hybrid
Master's degree in sociology

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Support Analyst III / Team Lead
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Added 1d ago
Support Analyst III / Team Lead
Lyon College
Little Rock, Arkansas
Administrative & Office Support
Business Operations
Project Management
$60k - $70k/yr
On-Site
Bachelor's degree
51-200

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Support Team Lead Job Market

Who's Hiring

  • 2nd Family14
  • Ryder System7
  • Sevita6
  • Bering-Alaka`ina Holdings5
  • ALTRUIST3

Top Industries Hiring

  • Accounting & Auditing

What Employers Look For

The qualifications that appear most often in support team lead jobs.

  • 2 or more years of experience leading or supervising a customer support team
  • Proficiency with help desk or ticketing platforms such as Zendesk, Salesforce Service Cloud, or Freshdesk
  • Demonstrated ability to track and improve CSAT, NPS, or first-contact resolution metrics
  • Experience conducting performance reviews, one-on-ones, and agent coaching sessions
  • Strong written and verbal communication skills for escalation handling and cross-functional collaboration
  • Familiarity with workforce management tools, scheduling, and queue or SLA monitoring

Tips for Your Support Team Lead Job Search

Quantify team outcomes on your resume

Hiring managers want to see the size of the team you led, your ticket resolution rate improvements, and CSAT or NPS score changes you drove. Generic phrases like 'improved customer satisfaction' get skipped. Numbers make your impact real and comparable.

Highlight escalation and queue management skills

Support team lead postings almost always call out escalation handling and workload distribution as must-haves. If you've built triage frameworks, set SLA policies, or redesigned queue routing, spell that out explicitly rather than burying it under general leadership duties.

Tailor your resume to the support model

An inbound phone support lead role and a technical tier-2 support lead role expect different things. Read each posting for the channel mix, tech stack, and customer segment, then adjust your resume so the most relevant experience appears in your first three bullets.

Apply early to roles that fit

Migrate Mate lists support team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Prepare a coaching example for every interview

Interviewers for support team lead roles almost always ask how you developed a struggling rep or handled a performance issue. Walk in with a specific story that covers the problem you observed, the coaching steps you took, and the measurable outcome that followed.

Negotiate scope, not just base pay

When an offer arrives, ask about headcount authority, budget for tools, and promotion timelines alongside compensation. Support team leads who clarify these before accepting avoid the frustration of managing a growing team without the resources to do it well.

Support Team Lead Jobs: Frequently Asked Questions

Which companies are hiring the most support team leads?

2nd Family, Ryder System, and Sevita are hiring the most support team leads right now, with openings concentrated in North Carolina, Washington, and Maryland, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume include SaaS, e-commerce, and healthcare services.

How many support team lead jobs are remote?

About 58% of support team lead openings are fully remote or hybrid as of November 2026, reflecting how broadly companies have distributed their support operations. Roles focused on digital channels, software products, and subscription services tend to offer the highest share of remote-eligible positions compared to in-person retail or field service support leads.

How do you become a support team lead?

Start by consistently exceeding performance benchmarks as a frontline support agent, then volunteer to mentor new hires or shadow your current lead during escalations and team meetings. Build familiarity with your team's ticketing platform and reporting tools so you can speak to metrics fluently. When you apply for lead roles, frame your experience around outcomes you influenced, not just tasks you completed.

Can you get a support team lead job with limited leadership experience?

Yes, especially if you can point to informal leadership you have already done, such as training new agents, running a process improvement project, or covering for your lead during absences. Smaller companies and high-growth startups frequently promote strong individual contributors into first-time lead roles, so targeting those employers improves your chances when your formal management history is thin.

What does the support team lead interview process look like?

Most support team lead interviews include a recruiter screen, a hiring manager conversation focused on your leadership style and metrics experience, and a panel or final round with a director or cross-functional partner. Expect at least one behavioral question about a difficult agent situation and one scenario question about handling a surge in ticket volume or a missed SLA, so prepare concrete examples for both.

Where can I find and apply to support team lead jobs?

You can find and apply to support team lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and preferred work model, then apply directly to each one that fits.

See All 118+ Support Team Lead Jobs

Find roles that match your experience and apply in just a few clicks.

Find Support Team Lead Jobs