Member Experience Manager Jobs
Member Experience Manager jobs are open across health insurance, credit unions, fitness and wellness, and SaaS membership platforms, with specializations in onboarding, retention, and community engagement, from associate to senior and director levels. Find a role that fits below and apply directly.
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Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
The ideal candidate will have a Bachelors Degree and a proven track record of creating and implementing client strategies in a luxury retail environment. You will have experience in aligning with local teams to ensure consistency with Maison strategy, and will have proficiency in rolling out corporate loyalty programs and regional strategies. The ideal candidate will have the ability to implement and adapt Maison Client strategy within a specific market and have experience in rolling out CRM initiatives and analyzing their business impact. You will also have strong collaboration skills, particularly with corporate CRM teams, to understand databases and identify opportunities.
What are we expecting from you?
As Senior Manager, Client Development and Experience-NYC, you will strategically lead the implementation of the Maison's client strategy across the region. This pivotal role involves leveraging deep local client knowledge to adapt and deploy corporate initiatives, rolling out loyalty and CRM programs, and enhancing a service-oriented boutique environment, ultimately driving exceptional client development, experience, and satisfaction in close collaboration with corporate and local teams.
In this role, you will be responsible for the following:
- Develop and analyze local client portfolio data to identify growth opportunities and inform strategic action plans.
- Build and implement store-specific client development strategies, defining KPIs and monitoring performance.
- Ensure and supervise qualitative client data collection and effective client assignment across all touchpoints.
- Lead the deployment and adaptation of client activation and clienteling programs and tools within the region.
- Coach and support boutique sales teams in implementing clienteling strategies and enhancing client outreach.
- Manage and orchestrate local clienteling opportunities, including bespoke experiences and gifting campaigns.
- Oversee client experience initiatives, from F&B selection to VIP treatment coordination, ensuring Maison standards.
- Monitor client satisfaction metrics and collaborate with training to address pain points and share best practices.
- Animate the local client community and facilitate ongoing engagement with boutique staff.
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees.
Salary Range: $135,000 - $145,000
This role is bonus eligible
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Find JobsMember Experience Manager Job Market
Who's Hiring
- EoS Fitness22
- Industrious16
- AAA Mountain West7
- Verve, a Credit Union5
- Dover Federal Credit Union4
Top Industries Hiring
- Construction & Real Estate
- Technology & Software
What Employers Look For
The qualifications that appear most often in member experience manager jobs.
- Three or more years in member experience, customer success, or a related client-facing role
- Proven ability to analyze member satisfaction data and translate findings into program improvements
- Experience managing or improving onboarding workflows and renewal processes
- Proficiency with CRM platforms and applicant or member tracking systems
- Strong cross-functional communication skills to coordinate with product, marketing, and operations teams
- Bachelor's degree in business, communications, healthcare administration, or a related field
Tips for Your Member Experience Manager Job Search
Quantify retention outcomes on your resume
Member experience roles live and die on retention metrics. Replace vague bullets with concrete outcomes: churn reduced, NPS improved, renewal rates lifted. Hiring managers in this field scan resumes for proof you moved a number, not just managed a program.
Tailor your resume to the membership model
A credit union member experience manager role and a SaaS membership role share a title but differ sharply in what they value. Mirror the organization's membership model in your resume language so your background reads as directly relevant, not a stretch.
Apply early to roles that fit
Migrate Mate lists member experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a member journey walk-through
Interviewers in this field routinely ask you to map a member lifecycle end to end. Practice walking through onboarding, engagement, renewal, and exit moments before your first screen. Vague answers about 'improving the experience' won't land in this role.
Address cross-functional influence in interviews
Member experience managers rarely control the product, marketing, or ops teams they depend on. Prepare specific examples of how you drove change without direct authority. Panels want evidence you can align stakeholders, not just surface member feedback.
Negotiate scope alongside compensation
Many member experience manager roles are newly created or recently elevated from coordinator level. When you get an offer, clarify headcount, budget authority, and reporting structure. These details shape whether you can actually deliver results in the role.
Member Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most member experience managers?
The most active employers for member experience managers right now are EoS Fitness, Industrious, and AAA Mountain West, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is spread across health insurance carriers, credit unions, fitness networks, and subscription software companies.
How many member experience manager jobs are remote?
About 43% of member experience manager openings are fully remote or hybrid as of November 2026, reflecting the digital nature of much of this work. Fully remote roles are most common in SaaS membership platforms and national health plans, while credit union and fitness-brand roles more often require on-site or regional presence.
How do you become a member experience manager?
Start by building direct experience in a member-facing or customer-facing role such as customer success, account management, or member services. Develop fluency with CRM tools and practice translating member feedback into measurable program changes. Move into a lead or senior individual-contributor role to demonstrate you can own outcomes, then position yourself for a manager title by showing cross-functional influence and retention results.
Can you get a member experience manager job with little or no experience?
Some organizations hire into associate or coordinator-level member experience roles and promote from within, so a direct path exists even without a manager title on your resume. Prioritize roles at growing credit unions, regional health plans, or early-stage membership companies where the team is small and scope expands quickly. Highlight any volunteer, community, or service work where you managed relationships and tracked outcomes.
What does the member experience manager interview process look like?
Most processes run three to four stages: an initial recruiter screen focused on background and culture fit, a hiring manager conversation centered on specific retention or engagement examples, a panel or cross-functional interview where you may be asked to map a member journey or respond to a service failure scenario, and a final conversation with a director or VP. Some employers add a short take-home case study.
Where can I find and apply to member experience manager jobs?
You can find and apply to member experience manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing from the page.
See All 169+ Member Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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