Customer Experience Supervisor Jobs
Customer Experience Supervisor jobs are open across retail, financial services, healthcare, and telecommunications, at every level from team lead to senior supervisor, with specializations in contact center operations, customer success, and quality assurance. Find a role that fits below and apply directly.
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Showing 5 of 12+ Customer Experience Supervisor jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2117 Zeier RoadLocation:
USA Marshalls Store 0752 Madison WI This position has a starting pay range of USD $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2117 Zeier RoadLocation:
USA Marshalls Store 0752 Madison WI This position has a starting pay range of USD $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 12 Customer Experience Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer experience supervisor jobs.
- Two or more years of experience managing or supervising a customer-facing team
- Demonstrated ability to coach agents and improve customer satisfaction scores
- Proficiency with CRM and ticketing platforms such as Salesforce Service Cloud or Zendesk
- Experience analyzing performance data including CSAT, NPS, AHT, and first-contact resolution
- Strong written and verbal communication skills for escalation handling and cross-functional coordination
- Associate or bachelor's degree in business, communications, or a related field preferred
Tips for Your Customer Experience Supervisor Job Search
Quantify your team leadership results
Hiring managers want numbers, not narratives. Replace phrases like 'improved team performance' with the size of the team you led, the CSAT or NPS scores you moved, and the timeframe. Customer experience supervisor resumes that lack metrics get screened out before an interview.
Tailor your resume to each channel
Contact center roles prioritize AHT, escalation rates, and schedule adherence. Retail or in-store supervisor roles weight floor coverage and return reduction. Match the operational language in your resume to the channel the employer actually runs, so your experience reads as directly relevant.
Apply early to roles that fit
Migrate Mate lists customer experience supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get specific about tools you have used
Employers expect fluency with CRM platforms, ticketing systems, workforce management software, and quality monitoring tools. Name the specific platforms you have used in your resume's skills section rather than writing 'familiar with CRM software', vague tool references are a common reason candidates are filtered out.
Prepare a turnaround story for interviews
Interviewers for customer experience supervisor roles almost always ask how you handled an underperforming team member or a service failure. Prepare a specific example with the situation, your action, and the measurable outcome. Generic answers about coaching style do not land well at this level.
Negotiate using total compensation, not base only
Customer experience supervisor offers frequently include performance bonuses tied to team CSAT targets or retention rates. Before accepting, clarify how those bonuses are calculated, how often they pay out, and what percentage of the team historically hits the threshold.
Customer Experience Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience supervisors?
The most active employers for customer experience supervisors right now are TJ Maxx, Marshalls, and Nordson, and the most openings are in Ohio, Texas, and Illinois, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume include financial services, healthcare, and retail.
How do you become a customer experience supervisor?
Start by building two to three years of front-line customer service experience so you understand the work you will eventually manage. Move into an informal lead or senior agent role to demonstrate you can coach peers and handle escalations. Document measurable improvements to team metrics, then apply to supervisor openings that match the channel and industry where you have the most depth.
Can you get a customer experience supervisor job with little experience?
Yes, some employers hire candidates with limited formal supervisory experience if they show strong performance in front-line roles and clear leadership potential. Focusing on smaller teams, startups, or internal promotions from an agent role gives you the best entry point. Certifications in customer experience management or workforce optimization can help offset the gap on your resume.
What does the customer experience supervisor interview process look like?
Most processes run three to four stages: an initial screening call with a recruiter, a panel or hiring-manager interview focused on behavioral questions about coaching and conflict resolution, and a final round that often includes a scenario or case exercise where you walk through how you would handle a service failure or underperforming team member. Some employers add a brief metrics review or presentation before extending an offer.
Where can I find and apply to customer experience supervisor jobs?
You can find and apply to customer experience supervisor jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and channel background, then apply directly to each listing that fits.
See All 12 Customer Experience Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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