Customer Service Supervisor Jobs
Customer Service Supervisor jobs are open across retail, healthcare, financial services, telecommunications, and logistics, from team lead and shift supervisor to senior and operations supervisor levels, with specializations in contact center management, escalations handling, and workforce scheduling. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 326+ Customer Service Supervisor jobs
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Must be 18+ years old with reliable transportation
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Supervisory experience, ideally in retail or food service environments, is a plus
Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Must be 18+ years old with reliable transportation
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Supervisory experience, ideally in retail or food service environments, is a plus
Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
See All 326+ Customer Service Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Service Supervisor Job Market
Who's Hiring
- Wawa35
- Whole Foods Market34
- Unifi32
- Kohl's17
- AVI Foodsystems14
Top Industries Hiring
- Transportation & Logistics17
- Distribution & Wholesale2
- Government & Public Sector2
- Banking & Financial Services2
- Manufacturing1
What Employers Look For
The qualifications that appear most often in customer service supervisor jobs.
- 2 or more years of supervisory experience in a customer service environment
- Proven ability to coach, develop, and performance-manage front-line agents
- Experience with workforce management tools and scheduling software
- Strong written and verbal communication skills for escalations and reporting
- Familiarity with CRM platforms and contact center quality assurance processes
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Customer Service Supervisor Job Search
Quantify your team leadership results
Hiring managers want numbers, not vague claims. Replace 'managed a team' with specific figures: how many agents you supervised, how you moved key metrics like first-call resolution or customer satisfaction scores, and what your team's attrition looked like under your watch.
Tailor applications to the channel type
A contact center supervisor role and a retail floor supervisor role pull from different skill sets. Read each posting carefully and lead with experience that matches the channel, whether that's inbound phone, chat support, in-store service, or a blended omnichannel environment.
Apply early to roles that fit
Migrate Mate lists customer service supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight coaching and performance management
Many candidates bury their coaching experience, but it's what separates supervisors from senior agents. Call out your experience running one-on-ones, delivering corrective action, building development plans, and improving underperforming agents' numbers, not just your own.
Prepare a scenario answer for escalations
Almost every customer service supervisor interview includes a question about handling an angry customer your team couldn't resolve. Prepare a structured response using a real example, covering how you stepped in, what you said, what the outcome was, and what you learned.
Negotiate using total compensation context
When an offer comes in, ask about shift differentials, quarterly bonuses tied to team metrics, and schedule flexibility before accepting. These vary widely by employer and channel, and they're often negotiable in a way that base pay is not for supervisory roles.
Customer Service Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer service supervisors?
The companies hiring the most customer service supervisors right now include Wawa, Whole Foods Market, and Unifi, with the largest share of openings in California, Florida, and Ohio, based on current listings on Migrate Mate as of November 2026. High-volume hiring tends to cluster in industries with large customer-facing workforces, such as telecommunications, retail, and financial services.
How many customer service supervisor jobs are remote?
About 25% of customer service supervisor openings are fully remote or hybrid as of November 2026, with remote availability concentrated in contact center and digital support roles rather than retail or in-person service environments. Roles focused on phone, chat, or email channel management are the most likely to offer location flexibility.
How do you become a customer service supervisor?
Most customer service supervisors move up from front-line agent roles by consistently hitting performance targets and taking on informal leadership responsibilities like training new hires or handling escalations. From there, expressing clear interest in advancement, asking for stretch assignments, and building familiarity with scheduling and reporting tools positions you well for a formal supervisory opening.
Can I get a customer service supervisor job with limited experience?
Some employers will consider candidates who haven't held a formal supervisor title if they've taken on team lead responsibilities, mentored peers, or managed workflows in a previous role. Framing those informal leadership moments concretely in your resume, and targeting smaller employers or high-growth companies expanding their teams, improves your chances when your direct supervisory experience is thin.
What does the customer service supervisor interview process look like?
The process typically starts with a phone screen covering your background and channel experience, followed by a structured behavioral interview focused on team management, escalations, and performance coaching scenarios. Some employers add a panel interview with a hiring manager and a peer supervisor, and certain contact center roles include a written or situational exercise to assess how you'd handle a staffing or service-level problem.
Where can I find and apply to customer service supervisor jobs?
You can find and apply to customer service supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred channel or industry, and apply directly to each listing that fits.
See All 326+ Customer Service Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs