Client Relations Associate Jobs
Client Relations Associate jobs are open across financial services, healthcare, technology, and business services, at every level from entry-level to senior associate, with specializations in account management, customer success, and B2B relationship support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 181+ Client Relations Associate jobs
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
The Client Relations Manager at Opensity Solutions plays a pivotal role in client relationship management, operational leadership, service delivery oversight, and financial performance within assigned accounts. This position is responsible for ensuring exceptional client satisfaction, retention, and day-to-day operational excellence across one or more client sites. Managing a team of up to 25 employees, the Client Relations Manager serves as a key client-facing leader who delivers effective solutions, drives accountability, and ensures alignment between client expectations and service delivery.
This role is ideal for an analytical, tech-savvy leader who uses data to run the account, turning service metrics into insight for client leadership and continually raising the service standard.
Roles & Responsibilities
- Manage day-to-day client relationships and serve as the primary operational point of contact for assigned accounts
- Oversee service delivery performance across one or more client sites to ensure quality, consistency, and SLA compliance
- Lead and manage a team of up to 25 employees, including supervisors and frontline staff
- Drive operational efficiency and ensure alignment with client expectations and contractual requirements
- Monitor key performance indicators (KPIs), service levels, and operational metrics for assigned accounts
- Build and maintain dashboards and reporting (Excel, Power BI or similar) that translate service, occupancy and ticket data into actionable insights
- Use workplace technology (ticketing, room booking, visitor management and package tracking) to improve service delivery and the employee experience
- Establish processes, SOPs and service standards for new sites and newly renovated workplaces
- Partner with internal teams (Delivery, HR, Finance, Sales, and Operations) to resolve client and service issues
- Support account growth initiatives through identification of expansion opportunities and service enhancements
- Conduct regular client meetings and business reviews to report performance and address concerns
- Ensure financial accountability within assigned accounts, including labor, budget adherence, and profitability
- Address and resolve escalated client issues in a timely and effective manner
- Support onboarding of new clients and transitions in collaboration with cross-functional teams
- Maintain accurate documentation of client activities, performance data, and operational updates
- Provide coaching, development, and performance management for assigned team members
- Contribute to continuous improvement initiatives across service delivery processes
- Uphold Opensity Solutions’ core values in all client and team interactions
Knowledge, Skills & Attributes
- Highly analytical, with advanced Excel skills and experience with data visualization tools (Power BI, Tableau or similar)
- Tech-savvy and quick to adopt new systems and workplace platforms
- Hospitality mindset with a proactive executive presence
- Strong client relationship management and service delivery leadership skills
- Proven ability to manage and develop mid-sized operational teams
- Strong understanding of operational workflows, workforce management, and service execution
- Ability to monitor and manage KPIs, SLAs, and performance metrics
- Strong communication and interpersonal skills with client-facing experience
- Financial awareness including budgeting, labor management, and account profitability
- Problem-solving and conflict resolution skills in high-pressure environments
- Ability to coordinate across multiple internal departments and stakeholders
- Strong organizational skills and attention to operational detail
- Ability to drive accountability and performance within teams
- Customer-focused mindset with commitment to service excellence
- Ability to manage multiple priorities in a fast-paced environment
QUALIFICATIONS:
Education:
Bachelor's degree in Business Administration, Management, Operations, Hospitality or a related field preferred, or equivalent experience.
Experience:
5–8+ years of experience in client services, workplace or hospitality operations, account management or service delivery; experience managing teams in a client-facing environment strongly preferred. Pharmaceutical, life sciences or corporate campus experience a plus.
Compensation
The Compensation is $125,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#LI-AM1
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
The Client Relations Manager at Opensity Solutions plays a pivotal role in client relationship management, operational leadership, service delivery oversight, and financial performance within assigned accounts. This position is responsible for ensuring exceptional client satisfaction, retention, and day-to-day operational excellence across one or more client sites. Managing a team of up to 25 employees, the Client Relations Manager serves as a key client-facing leader who delivers effective solutions, drives accountability, and ensures alignment between client expectations and service delivery.
This role is ideal for an analytical, tech-savvy leader who uses data to run the account, turning service metrics into insight for client leadership and continually raising the service standard.
Roles & Responsibilities
- Manage day-to-day client relationships and serve as the primary operational point of contact for assigned accounts
- Oversee service delivery performance across one or more client sites to ensure quality, consistency, and SLA compliance
- Lead and manage a team of up to 25 employees, including supervisors and frontline staff
- Drive operational efficiency and ensure alignment with client expectations and contractual requirements
- Monitor key performance indicators (KPIs), service levels, and operational metrics for assigned accounts
- Build and maintain dashboards and reporting (Excel, Power BI or similar) that translate service, occupancy and ticket data into actionable insights
- Use workplace technology (ticketing, room booking, visitor management and package tracking) to improve service delivery and the employee experience
- Establish processes, SOPs and service standards for new sites and newly renovated workplaces
- Partner with internal teams (Delivery, HR, Finance, Sales, and Operations) to resolve client and service issues
- Support account growth initiatives through identification of expansion opportunities and service enhancements
- Conduct regular client meetings and business reviews to report performance and address concerns
- Ensure financial accountability within assigned accounts, including labor, budget adherence, and profitability
- Address and resolve escalated client issues in a timely and effective manner
- Support onboarding of new clients and transitions in collaboration with cross-functional teams
- Maintain accurate documentation of client activities, performance data, and operational updates
- Provide coaching, development, and performance management for assigned team members
- Contribute to continuous improvement initiatives across service delivery processes
- Uphold Opensity Solutions’ core values in all client and team interactions
Knowledge, Skills & Attributes
- Highly analytical, with advanced Excel skills and experience with data visualization tools (Power BI, Tableau or similar)
- Tech-savvy and quick to adopt new systems and workplace platforms
- Hospitality mindset with a proactive executive presence
- Strong client relationship management and service delivery leadership skills
- Proven ability to manage and develop mid-sized operational teams
- Strong understanding of operational workflows, workforce management, and service execution
- Ability to monitor and manage KPIs, SLAs, and performance metrics
- Strong communication and interpersonal skills with client-facing experience
- Financial awareness including budgeting, labor management, and account profitability
- Problem-solving and conflict resolution skills in high-pressure environments
- Ability to coordinate across multiple internal departments and stakeholders
- Strong organizational skills and attention to operational detail
- Ability to drive accountability and performance within teams
- Customer-focused mindset with commitment to service excellence
- Ability to manage multiple priorities in a fast-paced environment
QUALIFICATIONS:
Education:
Bachelor's degree in Business Administration, Management, Operations, Hospitality or a related field preferred, or equivalent experience.
Experience:
5–8+ years of experience in client services, workplace or hospitality operations, account management or service delivery; experience managing teams in a client-facing environment strongly preferred. Pharmaceutical, life sciences or corporate campus experience a plus.
Compensation
The Compensation is $125,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#LI-AM1
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
See All 181+ Client Relations Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsClient Relations Associate Job Market
Who's Hiring
- DESORT STAFFING16
- Yellowstone Landscape5
- SS&C3
- Confident Med Spa3C
- Opensity solutions3
Top Industries Hiring
- Energy
- Automotive
- Construction & Real Estate
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in client relations associate jobs.
- One to three years of customer-facing account management or client support experience
- Strong written and verbal communication skills for professional client correspondence
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Ability to manage multiple client accounts simultaneously and prioritize competing deadlines
- Bachelor's degree in business, communications, marketing, or a related field
- Experience handling client escalations and resolving service issues independently
Tips for Your Client Relations Associate Job Search
Tailor your resume to relationship metrics
Client relations associate roles reward measurable outcomes. Rewrite your bullets to show retention rates, upsell results, or satisfaction scores you influenced. Hiring managers in this field scan for evidence you moved a number, not just that you managed accounts.
Apply early to roles that fit
Migrate Mate lists client relations associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your targeting
Client relations work looks different in SaaS versus insurance versus healthcare. Search by industry so your applications land in sectors where your existing domain knowledge gives you a real advantage over generalist candidates.
Prepare a portfolio of client communication samples
Many hiring managers for this role ask you to bring or submit examples of professional client-facing writing. Have two or three sanitized email threads, escalation summaries, or onboarding recaps ready to share before your first interview round.
Practice the stakeholder scenario question
Expect at least one behavioral question about managing a frustrated or at-risk client. Prepare a specific story with a clear timeline, the action you took, and the outcome. Vague answers about teamwork will not hold up against structured competency scoring.
Negotiate using the full offer, not just base pay
Client relations associate offers often include variable comp tied to retention or renewal targets. Before accepting, clarify how those targets are set, whether they are individual or team-based, and what the realistic payout looks like in your first year.
Client Relations Associate Jobs: Frequently Asked Questions
Which companies are hiring the most client relations associates?
The companies hiring the most client relations associates right now include DESORT STAFFING, Yellowstone Landscape, and SS&C, with the largest share of openings in Florida, Texas, and California, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare, and technology firms consistently account for a large portion of active postings.
How many client relations associate jobs are remote?
About 52% of client relations associate openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on phone, email, and video-based client communication. Customer success and SaaS account support sub-specializations tend to have the highest concentration of remote-eligible postings.
How do you become a client relations associate?
Start by building direct customer-facing experience in any service or account support role, since employers weight demonstrated client communication skills heavily. Develop proficiency with a CRM platform. Earn a bachelor's degree in business, communications, or a related field if you don't already have one, then apply to entry-level client relations or customer success positions to build specialized experience.
Can you get a client relations associate job with little experience?
Yes, many employers hire candidates with limited direct experience if they can demonstrate strong communication skills, professionalism, and a customer-service mindset. Retail, hospitality, or any role requiring direct interaction with the public counts as relevant background. Highlight specific examples of handling difficult interactions or resolving problems, and target smaller companies or entry-level client support roles to build your record.
What does the client relations associate interview process look like?
Most processes run two to four rounds. The first is typically a recruiter or hiring manager phone screen focused on your background and communication style. A second round often includes behavioral questions using a structured competency format, with scenarios about managing at-risk clients or competing priorities. Some employers add a written exercise or role-play simulation before extending an offer.
Where can I find and apply to client relations associate jobs?
You can find and apply to client relations associate jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry preference, then apply directly to each listing that fits your background.
See All 181+ Client Relations Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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