Resolution Specialist Jobs
Resolution Specialist jobs are open across financial services, healthcare, insurance, and utilities, from entry-level to senior and team lead, with specializations in customer dispute resolution, billing and claims, and debt recovery. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 95+ Resolution Specialist jobs
About This Role
Wells Fargo is seeking a Senior Credit Resolution Specialist to serve as a Relationship Manager for challenged credit relationships across the Mid Corporate and Corporate and Investment Banking (CIB) sectors. The portfolio includes private and public companies, often with complex capital structures.
In this role, you will manage borrower relationships, assess credit risk, and develop and execute resolution strategies designed to mitigate risk and maximize repayment and recovery outcomes. The successful candidate will bring strong credit and financial analysis skills, sound judgment, and the ability to navigate complex financial situations while partnering effectively with borrowers, financial sponsors, lenders, advisors, and internal stakeholders.
In This Role, You Will
- Serve as the Relationship Manager for a portfolio of challenged Mid Corporate and CIB credit relationships, maintaining direct engagement with company management, financial sponsors, and other key stakeholders.
- Develop, recommend, and execute credit resolution strategies, including amendments, restructurings, refinancings, asset sales, and other repayment or recovery alternatives.
- Evaluate the financial performance, liquidity, cash flow, business plans, collateral, and debt-service capacity of private and public companies to identify risks and assess resolution alternatives.
- Analyze complex capital structures, including syndicated facilities, multiple debt tranches, lien priorities, and intercreditor arrangements, to assess lender protections and potential recoveries.
- Lead borrower discussions and coordinate negotiations with lenders, legal counsel, financial advisors, and internal partners to advance resolution strategies.
- Prepare and present credit recommendations, risk assessments, and relationship updates to management and appropriate approval authorities.
- Monitor borrower performance, covenant compliance, and progress against resolution milestones, recommending timely action as conditions evolve.
- Exercise sound judgment within delegated authority and in accordance with Credit Resolution policies, procedures, and applicable regulatory requirements.
- Partner across Credit Resolution, Mid Corporate, CIB, Risk, Legal, and other functions to effectively manage relationships and achieve resolution objectives.
- Contribute to cross-functional initiatives, share expertise, and support the continued development of Credit Resolution best practices.
Required Qualifications
- 4+ years of Credit Resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications
- Experience in commercial or corporate lending, credit underwriting, portfolio management, workout, special assets, restructuring, or credit resolution.
- Experience managing borrower relationships and working directly with company management, financial sponsors, lenders, and advisors.
- Experience analyzing private and public companies with complex capital structures, including syndicated loans and multiple classes of debt.
- Ability to evaluate financial statements, cash flow projections, liquidity, enterprise value, collateral coverage, and recovery scenarios.
- Working knowledge of loan documentation, including credit agreements, collateral documents, guarantees, and intercreditor agreements.
- Experience developing and negotiating amendments, waivers, forbearance agreements, restructurings, and other credit resolution transactions.
- Strong analytical and problem-solving skills, with the ability to synthesize complex financial and credit information and develop clear, actionable recommendations.
- Demonstrated ability to manage multiple relationships, balance competing priorities, meet deadlines, and deliver results in a fast-paced environment.
- Strong verbal and written communication, negotiation, and stakeholder management skills.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.
- Bachelor’s degree in Accounting, Finance, Economics, or a related field.
Job Expectations
- Ability to work from one of the approved locations listed in the job posting.
- This position is not eligible for Visa sponsorship.
- This position currently offers a hybrid work schedule.
- Certain compliance policies may apply regarding outside business activities and personal investing. Affected employees will be expected to provide required information to the Wells Fargo Personal Account Dealing Team and comply with applicable policy requirements. Additional details will be provided during the recruitment process.
Work Locations
- 401 S Tryon St, Charlotte, North Carolina 28282
- 600 S 4th St, Minneapolis, Minnesota 55415
- 1150 W Washington St, Tempe, Arizona 85288
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
22 Nov 2026- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
About This Role
Wells Fargo is seeking a Senior Credit Resolution Specialist to serve as a Relationship Manager for challenged credit relationships across the Mid Corporate and Corporate and Investment Banking (CIB) sectors. The portfolio includes private and public companies, often with complex capital structures.
In this role, you will manage borrower relationships, assess credit risk, and develop and execute resolution strategies designed to mitigate risk and maximize repayment and recovery outcomes. The successful candidate will bring strong credit and financial analysis skills, sound judgment, and the ability to navigate complex financial situations while partnering effectively with borrowers, financial sponsors, lenders, advisors, and internal stakeholders.
In This Role, You Will
- Serve as the Relationship Manager for a portfolio of challenged Mid Corporate and CIB credit relationships, maintaining direct engagement with company management, financial sponsors, and other key stakeholders.
- Develop, recommend, and execute credit resolution strategies, including amendments, restructurings, refinancings, asset sales, and other repayment or recovery alternatives.
- Evaluate the financial performance, liquidity, cash flow, business plans, collateral, and debt-service capacity of private and public companies to identify risks and assess resolution alternatives.
- Analyze complex capital structures, including syndicated facilities, multiple debt tranches, lien priorities, and intercreditor arrangements, to assess lender protections and potential recoveries.
- Lead borrower discussions and coordinate negotiations with lenders, legal counsel, financial advisors, and internal partners to advance resolution strategies.
- Prepare and present credit recommendations, risk assessments, and relationship updates to management and appropriate approval authorities.
- Monitor borrower performance, covenant compliance, and progress against resolution milestones, recommending timely action as conditions evolve.
- Exercise sound judgment within delegated authority and in accordance with Credit Resolution policies, procedures, and applicable regulatory requirements.
- Partner across Credit Resolution, Mid Corporate, CIB, Risk, Legal, and other functions to effectively manage relationships and achieve resolution objectives.
- Contribute to cross-functional initiatives, share expertise, and support the continued development of Credit Resolution best practices.
Required Qualifications
- 4+ years of Credit Resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications
- Experience in commercial or corporate lending, credit underwriting, portfolio management, workout, special assets, restructuring, or credit resolution.
- Experience managing borrower relationships and working directly with company management, financial sponsors, lenders, and advisors.
- Experience analyzing private and public companies with complex capital structures, including syndicated loans and multiple classes of debt.
- Ability to evaluate financial statements, cash flow projections, liquidity, enterprise value, collateral coverage, and recovery scenarios.
- Working knowledge of loan documentation, including credit agreements, collateral documents, guarantees, and intercreditor agreements.
- Experience developing and negotiating amendments, waivers, forbearance agreements, restructurings, and other credit resolution transactions.
- Strong analytical and problem-solving skills, with the ability to synthesize complex financial and credit information and develop clear, actionable recommendations.
- Demonstrated ability to manage multiple relationships, balance competing priorities, meet deadlines, and deliver results in a fast-paced environment.
- Strong verbal and written communication, negotiation, and stakeholder management skills.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.
- Bachelor’s degree in Accounting, Finance, Economics, or a related field.
Job Expectations
- Ability to work from one of the approved locations listed in the job posting.
- This position is not eligible for Visa sponsorship.
- This position currently offers a hybrid work schedule.
- Certain compliance policies may apply regarding outside business activities and personal investing. Affected employees will be expected to provide required information to the Wells Fargo Personal Account Dealing Team and comply with applicable policy requirements. Additional details will be provided during the recruitment process.
Work Locations
- 401 S Tryon St, Charlotte, North Carolina 28282
- 600 S 4th St, Minneapolis, Minnesota 55415
- 1150 W Washington St, Tempe, Arizona 85288
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
22 Nov 2026- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
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Find Resolution Specialist JobsResolution Specialist Job Market
Who's Hiring
Top Industries Hiring
- Insurance
- Healthcare & Medical Services
- Education
- Accounting & Auditing
- Waste Management & Environmental Services
What Employers Look For
The qualifications that appear most often in resolution specialist jobs.
- One to three years of customer service, collections, or claims experience
- Proficiency with CRM platforms and case management software
- Strong written and verbal communication skills for documenting and explaining resolutions
- Ability to interpret and apply company policy consistently across dispute types
- High school diploma or associate degree, with a bachelor's preferred for senior roles
- Familiarity with FDCPA, HIPAA, or relevant industry compliance regulations depending on sector
Tips for Your Resolution Specialist Job Search
Quantify dispute resolution outcomes on your resume
Hiring managers want to see impact, not just duties. Replace vague phrases like 'handled customer disputes' with specific outcomes like resolution rates, average handle time reductions, or escalation percentages you measurably improved in a previous role.
Tailor your resume to the industry vertical
A resolution specialist resume for a healthcare billing team reads differently than one for a fintech startup. Mirror the industry language in each job posting, whether that's HIPAA compliance, chargeback disputes, or utility account adjustments, so your application clears the initial screening.
Apply early to roles that fit
Migrate Mate lists resolution specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight de-escalation and documentation skills together
Many postings screen for both soft skills and CRM proficiency in the same breath. Call out specific platforms you've used to log cases and note any formal de-escalation training, since employers treat these as a package rather than separate qualifications.
Prepare a structured conflict narrative for interviews
Expect at least one behavioral question asking you to walk through a difficult case. Practice a tight narrative using a situation, the action you took, and the outcome, focused on a dispute that required policy judgment, not just a standard refund.
Negotiate by citing case complexity, not just experience
When discussing compensation, anchor your ask to the complexity of cases you've handled, such as multi-party disputes, regulatory complaints, or high-value accounts. This reframes the conversation around the difficulty of the work, which is more persuasive than tenure alone.
Resolution Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most resolution specialists?
Liberty Mutual Insurance, Houston Methodist, and American Coradius International are hiring the most resolution specialists right now, with openings concentrated in Florida, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and insurance carriers consistently post the highest volume of openings nationwide.
How many resolution specialist jobs are remote?
About 73% of resolution specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer comfort with phone- and CRM-based workflows that don't require a physical office. Customer dispute and billing resolution roles tend to have the highest remote availability, while in-person requirements are more common for roles tied to branch operations or on-site client accounts.
How do you become a resolution specialist?
Start by building experience in a customer-facing role, such as customer service, collections, or claims processing, where you regularly handle complaints or account issues. From there, develop fluency with CRM and case management tools, and study any compliance frameworks relevant to your target industry, such as the Fair Debt Collection Practices Act for financial roles or HIPAA for healthcare billing. Apply to entry-level resolution or dispute analyst positions to build a case history you can reference in future applications.
Can you get a resolution specialist job with little experience?
Yes, many employers hire candidates with little direct experience if they can demonstrate strong communication skills, patience under pressure, and comfort with structured workflows. Customer service roles at a retail, call center, or support desk level count as relevant background. Emphasize any experience where you had to interpret policy, explain decisions to frustrated customers, or document case outcomes, since those are the core competencies employers screen for at the entry level.
What does the resolution specialist interview process look like?
Most resolution specialist interviews involve an initial phone or video screen focused on your customer service background, followed by one or two structured interviews that include behavioral questions around handling difficult customers, applying policy under pressure, and managing competing priorities. Some employers add a short written exercise asking you to draft a resolution letter or summarize a case. Final-round conversations often involve a team lead or operations manager reviewing your approach to escalation and documentation.
Where can I find and apply to resolution specialist jobs?
You can find and apply to resolution specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and industry preference, then apply directly to each one that fits your background.
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