Customer Care Advocate Jobs
Customer care advocate jobs are open across healthcare, financial services, insurance, and retail, from entry-level to senior and team lead roles, with specializations in patient advocacy, member services, and billing support. Find a role that fits below and apply directly.
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We are seeking a "people person" with a "data brain" At MODE Renovation, we don't just remodel kitchens and bathrooms; we transform homes and improve lives across Southern California. As a Customer Advocate, you are the vital link between our clients, our field teams, and our internal operations. This is a high-impact role for a proactive communicator who can deliver a seamless renovation experience while maintaining the administrative precision that keeps a large-scale operation running.
What You’ll Do
- Customer Experience: Act as the primary point of contact, ensuring every client journey is transparent and professional.
- Proactive Liaison: Coordinate with field teams to identify and resolve project roadblocks before they ever reach the customer.
- Payroll & Data Support: Assist the administrative side of our workforce by importing and auditing pay data within ADP Workforce Now.
- Operational Auditing: Maintain company accuracy by auditing timecards, updating payroll logs, and managing new hire activations.
- Internal Resource: Support our team members with direct deposit setups, pay schedules, and W2 requests.
- Communication Management: Handle high-volume inquiries via phone and email with a "customer-first" mentality.
What You Bring
- Experience: 1+ years in a high-touch Customer Service, Account Management, or administrative role.
- Project coordination experience - Required
- Bilingual (English/Spanish) – Required
- Technical Proficiency: Strong Microsoft Office skills, specifically Excel (Pivot Tables and VLOOKUP are essential for auditing).
- Communication: Exceptional verbal and written skills—you can turn a complex situation into a positive experience.
- Detail-Oriented: A "hawk-eye" for discrepancies; you are meticulous with data and documentation.
- Schedule: Full-time (Monday–Friday), with the flexibility for weekends if business needs arise.
Why Join MODE Renovation?
We are known as "The Last Honest Contractor" because we stand out through transparency, direct communication, and an unwavering commitment to quality. Unlike many in the industry, MODE operates with in-house (W2) employees rather than sub-contractors, allowing us to maintain a superior standard of excellence.
When you join our family-owned team, you get:
- Proven Stability: We are a fast-growing company that tripled our revenue in a single year.
- Financial Future: Competitive salary (commensurate with experience), performance-based incentives, and a 401(k) plan with company support.
- Full Benefits: Medical, Dental, and Vision insurance.
- Time Off: Paid vacation and PTO to ensure you stay refreshed.
- Growth: We offer a clear path for professional advancement within our expanding operation.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you fully bilingual and comfortable communicating fluently in both English and Spanish (written and spoken)?
- Do you have prior experience in a high-touch Customer Service, Account Management, or administrative role?
- Do you have project coordination experience?
Experience:
- Administrative: 1 year (Required)
Location:
- Corona, CA 92878 (Preferred)
Work Location: In person
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Find Customer Care Advocate JobsCustomer Care Advocate Job Market
Who's Hiring
- CARVANA26
- University of Utah4
- Qualstar Credit Union4
- Blue Cross Blue Shield4
- Mazak Corporation2
Top Industries Hiring
- Technology & Software
- Waste Management & Environmental Services
What Employers Look For
The qualifications that appear most often in customer care advocate jobs.
- 1-2 years of customer service or call center experience in a relevant industry
- Proficiency with CRM software and ticketing systems to log and track cases
- Strong written and verbal communication skills across phone, chat, and email
- Ability to multitask across multiple systems while maintaining customer rapport
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Experience with HIPAA compliance or financial data privacy regulations a plus
Tips for Your Customer Care Advocate Job Search
Tailor your resume to each channel
Customer care advocate postings vary significantly by channel. Phone-heavy roles want call handling and de-escalation keywords, while chat and email roles prioritize written communication speed and accuracy. Match your resume's skills section to the channel listed in each posting.
Highlight case resolution metrics specifically
Generic phrases like 'resolved customer issues' get skipped. Pull concrete outcomes from your experience: average handle time you maintained, escalation rates you reduced, or satisfaction scores you owned. Reviewers for these roles scan for measurable proof of patience under pressure.
Apply early to roles that fit
Migrate Mate lists customer care advocate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show CRM and ticketing tool fluency upfront
Many customer care advocate roles require day-one proficiency with CRM platforms or ticketing systems. Name the specific tools you've used in your resume summary and work history. Vague claims like 'familiar with software' won't pass an applicant tracking system screen for these roles.
Prepare a scenario answer for hostile callers
Almost every customer care advocate interview includes a behavioral question about an angry or unreasonable customer. Prepare a specific story using the STAR format, emphasizing what you did to stay calm, how you found a resolution, and what the outcome was for the customer.
Negotiate schedule flexibility, not just pay
Customer care advocate roles often have shift differentials for evenings, weekends, or overnight hours. When you reach the offer stage, ask about schedule rotation policies and remote-day eligibility before accepting, since these affect your day-to-day experience as much as base pay.
Customer Care Advocate Jobs: Frequently Asked Questions
Which companies are hiring the most customer care advocates?
CARVANA, University of Utah, and Qualstar Credit Union are hiring the most customer care advocates right now, with openings concentrated in Texas, Ohio, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare payers and insurance carriers consistently post the highest volume of open roles.
How many customer care advocate jobs are remote?
About 83% of customer care advocate openings are fully remote or hybrid as of November 2026, reflecting strong employer investment in distributed support teams. Phone and chat-based member services roles in healthcare and insurance tend to have the highest share of remote-eligible positions compared to in-person billing or patient-facing roles.
How do you become a customer care advocate?
Start by building experience in a front-line customer service role, such as retail, call center, or help desk work, where you handle complaints and resolve issues directly. From there, target industries like healthcare or financial services, which have dedicated advocate roles. Familiarity with CRM tools and knowledge of relevant compliance requirements, such as HIPAA for healthcare roles, strengthens your candidacy significantly.
Can you get a customer care advocate job with little experience?
Yes, many entry-level customer care advocate roles require only a high school diploma and six months to a year of any customer-facing experience. Retail, food service, or even volunteer work in a support capacity counts. Emphasize soft skills like active listening, patience, and written communication in your application, and highlight any experience you have resolving complaints or following compliance procedures.
What does the customer care advocate interview process look like?
Most employers run two to three rounds: a recruiter phone screen focused on availability and basic background, a hiring manager interview with behavioral questions about handling difficult customers and working under pressure, and sometimes a written or role-play simulation where you respond to a sample customer scenario. Healthcare and insurance employers may also include a brief assessment on HIPAA awareness or data handling.
Where can I find and apply to customer care advocate jobs?
You can find and apply to customer care advocate jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred industry, then apply directly to each listing that fits.
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