Customer Service Officer Jobs
Customer Service Officer jobs are open across banking, insurance, healthcare, government, and retail, from entry-level to senior and team-lead roles, with specializations in complaints handling, account management, and contact center operations. Find a role that fits below and apply directly.
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Security Officer Enhanced Part Time Unarmed Patrol Customer Service
Overview
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.
As a Security Officer Enhanced Part Time Unarmed Patrol Customer Service in Santa Clara, CA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.
Pay Rate: $24.00 / Hour
Job Schedule:
How This Role Works:
- Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
- Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It’s all up to you.
This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.
Responsibilities:
- Provide customer service to staff, visitors, contractors, and delivery personnel by carrying out site-specific security-related procedures, policies, and emergency response activities in a healthcare-related location.
- Respond to incidents, medical emergencies, alarms, and other critical situations in a calm, professional, problem-solving manner, following established site protocols.
- Conduct regular and random unarmed patrols of interior areas, exterior grounds, parking areas, access points, and the perimeter to help identify and report unusual conditions or unauthorized activity.
- Monitor access to restricted areas, verify credentials as required, and maintain accurate activity, incident, and visitor documentation.
- Communicate observed concerns, maintenance issues, and security-related incidents to site leadership and Allied Universal supervision in accordance with established procedures.
Minimum Requirements:
- At least two years of security-related experience are required.
- CPR and First Aid certification is preferred.
- A guard card or license is preferred.
- Customer service experience is preferred.
- Comfort using a computer or tablet is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Why Join Us:
- Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
- Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
- Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
- Benefits: Medical, dental, vision, basic life, AD&D, retirement plans, and disability insurance; seven holidays annually paid at time and a half, if worked; 40 hours of vacation after one year of employment at eligible work assignments (unused vacation is only paid out where required by law).
- Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1746742
Security Officer Enhanced Part Time Unarmed Patrol Customer Service
Overview
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.
As a Security Officer Enhanced Part Time Unarmed Patrol Customer Service in Santa Clara, CA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.
Pay Rate: $24.00 / Hour
Job Schedule:
How This Role Works:
- Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
- Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It’s all up to you.
This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.
Responsibilities:
- Provide customer service to staff, visitors, contractors, and delivery personnel by carrying out site-specific security-related procedures, policies, and emergency response activities in a healthcare-related location.
- Respond to incidents, medical emergencies, alarms, and other critical situations in a calm, professional, problem-solving manner, following established site protocols.
- Conduct regular and random unarmed patrols of interior areas, exterior grounds, parking areas, access points, and the perimeter to help identify and report unusual conditions or unauthorized activity.
- Monitor access to restricted areas, verify credentials as required, and maintain accurate activity, incident, and visitor documentation.
- Communicate observed concerns, maintenance issues, and security-related incidents to site leadership and Allied Universal supervision in accordance with established procedures.
Minimum Requirements:
- At least two years of security-related experience are required.
- CPR and First Aid certification is preferred.
- A guard card or license is preferred.
- Customer service experience is preferred.
- Comfort using a computer or tablet is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Why Join Us:
- Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
- Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
- Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
- Benefits: Medical, dental, vision, basic life, AD&D, retirement plans, and disability insurance; seven holidays annually paid at time and a half, if worked; 40 hours of vacation after one year of employment at eligible work assignments (unused vacation is only paid out where required by law).
- Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1746742
See All 62 Customer Service Officer Jobs
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Find Customer Service Officer JobsCustomer Service Officer Job Market
Who's Hiring
- Allied Universal51
- Securitas2
- Five Star Bank (CA)2
- Berkley1
- BambooHR1
What Employers Look For
The qualifications that appear most often in customer service officer jobs.
- One to three years of customer service, banking, or administrative experience
- Strong written and verbal communication skills across phone, email, and chat
- Proficiency with CRM platforms and customer-facing ticketing systems
- Ability to meet compliance, documentation, and data accuracy standards
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with de-escalation techniques and complaint resolution procedures
Tips for Your Customer Service Officer Job Search
Tailor your resume to each sector
Customer service officer roles in banking emphasize compliance awareness and account accuracy, while healthcare roles prioritize empathy and HIPAA-adjacent communication. Adjust your resume's bullet points to reflect the language and priorities of the specific industry you're targeting.
Highlight resolution metrics on your resume
Employers want to see how you handled volume and complexity, not just that you answered calls. Quantify first-contact resolution rates, average handle times, or customer satisfaction scores you've contributed to, even if the numbers come from team-level reporting.
Apply early to roles that fit
Migrate Mate lists customer service officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by channel type before applying
Some customer service officer roles are voice-only, others are purely digital, and many are omnichannel. Check whether the posting specifies chat, email, phone, or in-person work before applying so your cover letter addresses the channel experience the employer actually needs.
Prepare for scenario-based interview questions
Interviewers for customer service officer roles consistently ask how you handled an angry customer or a policy exception. Prepare two or three specific examples using the situation, action, and result format, drawing from complaints you personally resolved or escalations you de-escalated.
Negotiate schedule flexibility, not just pay
Customer service officer roles frequently involve shift work, weekend coverage, or on-call rotations that aren't always disclosed upfront. During the offer stage, ask directly about shift patterns, schedule rotation cycles, and remote or hybrid eligibility before accepting.
Customer Service Officer Jobs: Frequently Asked Questions
Which companies are hiring the most customer service officers?
The companies hiring the most customer service officers right now include Allied Universal, Securitas, and Five Star Bank (CA), with the largest share of openings in California, North Carolina, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and government agencies tend to maintain the most consistent hiring volume for this role.
How many customer service officer jobs are remote?
About 0% of customer service officer openings are fully remote or hybrid as of November 2026, with availability varying significantly by industry. Contact center and digital-channel roles in insurance and fintech are most likely to offer remote flexibility, while government and in-branch banking positions are typically on-site.
How do you become a customer service officer?
Start by building experience in any customer-facing role, such as retail, hospitality, or administrative support, and develop familiarity with CRM tools and professional communication. From there, target entry-level customer service officer postings in your preferred industry, emphasize your resolution skills and accuracy, and work toward industry-specific certifications like HDI or CCSP where the sector values them.
Can you get a customer service officer job with little experience?
Yes, many customer service officer roles are explicitly open to candidates with limited formal experience, particularly in contact centers, government agencies, and retail banking. Employers in these areas often hire for communication ability, attention to detail, and composure under pressure rather than years on a resume. Volunteering, internships, or part-time customer-facing work strengthens an entry-level application.
What does the customer service officer interview process look like?
Most customer service officer interviews involve an initial phone or video screen focused on availability and communication style, followed by a structured in-person or video interview with scenario-based questions about handling complaints, policy exceptions, and difficult customers. Some employers, especially in banking or government, add a written assessment or role-play exercise to evaluate how you document interactions and follow procedures.
Where can I find and apply to customer service officer jobs?
You can find and apply to customer service officer jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level, industry preference, and work arrangement, then apply directly to each listing from the page.
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