Support Coordinator Jobs

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Community Center Support (50%)
• • Welcome and engage community center consumers.
  • Acquire adequate supplies and equipment needed for program events and activities.
  • Complete opening and closing duties including locking and unlocking, cleaning, and organizing.
  • Manage community center meeting and event schedules and payment tracking system.
  • Regularly staff the community center individually or as a team.
  • Identify and inform the manager of maintenance or structural damages at the community center.
  • Monitor behaviors of visitors to the center and react appropriately, including de-escalating heightened situations, responding to threats to safety and security, and taking other actions as needed.
• Recovery Support Services (35%)
• • Recruit and develop Recovery Activities Committee (RAC).
  • Conduct weekly meetings with the Recovery Activities Committee (RAC).
  • Using (RAC), Create, develop, and oversee 4D Recovery events for the recovery community center.
  • Promote and market events/activities at the 4D Community Center via social media, flyers, word of mouth, etc.
  • Maintains confidential and sensitive information.
• Documentation (15%)
• • Complete documentation of all service activities listed in the RSSC Manual.
  • Document any incidents that occur on the site premises.

OTHER DUTIES AND RESPONSIBILITIES

• This position may require handling and disposal of needles as part of clean-up duties, necessitating adherence to proper safety protocols to mitigate potential risks and ensure a safe working environment.
• Attend agency and team meetings, supervision meetings, and evaluations.
• Perform other duties as assigned.

JOB/BEHAVIORAL COMPETENCIES

• Design/Social Media skills. This position requires a basic understanding of social media and marketing, including creating flyers to capture attention and interest for events at the community center.
• Skilled with Conflict Management. You must possess basic essential skills related to de-escalation and conflict resolution. With a community center open to all individuals who want a safe environment, this position requires managing and overseeing all interactions between community members and navigating conflict in a safe manner.
• Service. You must support an organizational culture that reflects the value placed on high quality client services and inter-departmental collaboration. This involves maintaining excellent professionalism and ethical boundaries.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• This position typically requires a High School Diploma/GED.
• At least one year of continuous abstinence from all forms of drugs and alcohol, except those prescribed by a doctor (excluding marijuana based on federal laws). Two years in recovery is required per MHACBO specifications.
• Must have reliable transportation or maintain a valid driver’s license for state of residency and have a driving record permitting coverage under the corporate liability policy. If driving a personal vehicle for work purposes must also have and maintain personal auto liability coverage. All employees driving for work purposes, regardless of whether driving a personal or agency vehicle, must complete the agency’s driving approval process before they drive for work.
• Must be a Certified Recovery Mentor via MHACBO or be eligible to achieve the certification within three months of hire.
• Understanding of multiple pathways to recovery and recovery support services.
• Ability to work independently and as a team player.
• Lived experience related to the population being served.
• Able to establish and maintain professional boundaries while providing supportive services and building trusting relationships with clients, staff and community partners.
• Excellent communication, trauma-informed approach and conflict resolution skills
• Well-developed documentation skills and a strong commitment to quality management; ability to write accurate and concise reports while meeting tight deadlines.
• Functional ability with Google Suite programs including: GMail, GDrive, GCalendar, GDocs, etc.
• Must be dependable, flexible and punctual, and exhibit strong time management skills.
• Able to communicate clearly, concisely, and effectively both orally and in writing. Able to clearly articulate information to people of varying cultural, linguistic, and educational backgrounds.
• Able to problem solve and develop creative approaches.

PREFERRED QUALIFICATIONS

• Experience working with minority communities, especially transition age youth demographics, and knowledge of the current disparities that certain communities of service users may face more broadly in society.
• Experience with Canva or other design software.
• Experience with event planning, including budgeting, coordinating, and hosting.

PHYSICAL DEMAND

The physical effort typically applied in this job includes:

The effort reflected in the above chart is typically applied in the following work positions:

MENTAL OR VISUAL DEMAND

WORKING CONDITIONS

These are the kinds of disagreeable elements this position would typically be exposed to in the work area:

SAFETY

• Interpersonal skills and conflict management
• De-escalation of hostile interpersonal situations

JOB DETAILS

• Employer-sponsored Health insurance, Dental insurance, and Vision insurance
• Voluntary Life AD&D Insurance, Healthcare FSA, and Dependent Care FSA
• 3.5+ weeks Paid Time Off per year
• Retirement plan (403B with matching program)
• 14 Paid Holidays per year (including 4 floating holidays)
• Wellness Reimbursement Program
• Employee assistance program
• Paid parental leave
• Professional development assistance

FLSA STATUS

EEO CLASSIFICATION