Director of Customer Service Jobs
Director of Customer Service jobs are open across retail, financial services, healthcare, technology, and logistics, at every level from senior manager to VP, with specializations in contact center operations, client success, and service quality. Find a role that fits below and apply directly.
Find JobsOverview
Open roles22
Top stateTexas
Top employerState Farm
Top cityDallas, TX
Work type43% On-site
Top industryInsurance
Showing 5 of 22+ Director of Customer Service jobs
Assistant Director of Housing Operations, Guest Housing and Customer Service
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New 12h ago
University of Texas at Dallas
Assistant Director of Housing Operations, Guest Housing and Customer Service
Richardson, Texas
New 12h ago
Director of Customer Service
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Added 4d ago
ATS
Director of Customer Service
Saint Cloud, Minnesota
Added 4d ago
Z
Director of National Customer Service Operations
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Z
Added 6d ago
ZIEHM ORTHOSCAN
Director of National Customer Service Operations
Scottsdale, Arizona
Added 6d ago
Director of Customer Service
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Added 6d ago
Tucker Freight Lines
Director of Customer Service
Milan, Illinois
Added 6d ago
Director of Customer Service
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Added 1w ago
Tucker Freight Lines
Director of Customer Service
Dubuque, Iowa
Added 1w ago
New 12h ago
Assistant Director of Housing Operations, Guest Housing and Customer Service
University of Texas at Dallas·Richardson, Texas
Job functions:
$59k - $66k/yr
On-Site
Bachelor's degree in business administration
1,001-5,000 employees
Job Description
Job Summary
Minimum Education and Experience
Reports to: Senior Director of Housing Operations. Supervises: Administrative Project Coordinator.
Physical Demands and Working Conditions
What We Can Offer
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.
About Us
Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.
Let us be your employer of choice! #WHOOSHSpecial Instructions Summary Important Message
Customer Service and Maintenance Follow-Up
- Serves as the primary point of contact for customer service follow-up on facilities and maintenance requests, tracking each request from submission through resolution and confirming with the requester that the issue has been fully addressed.
- Monitors open maintenance tickets, follows up proactively with facilities and maintenance staff or outside vendors on delayed or recurring issues, and escalates unresolved requests to the appropriate supervisor.
- Conducts regular, randomized follow-up with students, in person or by phone, after maintenance or repair work to confirm the issue was resolved to their satisfaction and to address any remaining concerns.
- Serves as the point of contact for student complaints about unfinished or incomplete maintenance work, coordinating with the affected Housing departments to see each issue through to completion.
- Maintains accurate records and logs of maintenance requests, emergency incidents, and temporary relocations, and provides periodic summaries to supervisors.
Emergency Response and Temporary Relocation
- Serves as a point of contact during emergency maintenance issues (e.g., flooding, HVAC failure, power outage, safety hazards), promptly notifying affected staff and occupants, coordinating with facilities and emergency personnel, and documenting the incident and response.
- Coordinates temporary relocation of staff, students, or operations when maintenance or emergency repairs require displacement, including identifying suitable temporary space, arranging moving logistics, communicating timelines to affected parties, and coordinating the move back once work is complete.
Summer Guest Housing Management
- Assists with recruitment, agreements, reservations, services, placement, invoicing, and receipt of payments for Summer guests of UT Dallas Housing and communicates with clients throughout the process.
- Assists with application and contract processing and prepares and processes guarantees.
- Monitors availability and manages guest placement.
- Develops and implements marketing strategies to reach potential summer group clients and corporate interns.
Fiscal Management
- Prepares invoices, pays vendors, oversees Marketplace transactions, maintains the revenue tracking spreadsheet, and prepares deposits.
- Ensures all billing and invoices are paid to the appropriate departments.
Campus Partnerships
- Collaborates with campus partners to ensure all client services and needs are met.
- Maintains dining and catering reservations and the dining tracking spreadsheet, and makes and confirms room reservations outside the residence halls for clients.
- Coordinates facility readiness with Housing Operations and on-site staff assistance with Residential Life.
- Creates processes and procedures that support clear communication and accurate information among campus partners.
- Compiles data and develops reports that highlight application trends.
Supervision and Special Projects
- Supervises the Administrative Project Coordinator, who primarily supports summer guest housing for internal groups and corporate interns.
- Performs other duties as assigned.
Minimum Education and Experience
- Bachelor’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field.- One (1) to three (3) years of experience in housing, customer service, event planning or conference planning.- One (1) to three (3) years of supervisory experience.
Preferred Education and ExperienceMinimum Qualifications
- Bachelor’s degree and three years of progressively responsible experience in housing, hospitality, customer service, or university administration, or an equivalent combination of education and experience.
- Experience managing budgets, invoicing, and revenue tracking.
- Strong skills in Excel or similar spreadsheet software, data reporting, and records management.
- Excellent written and verbal communication skills, with demonstrated commitment to customer service.
Preferred Qualifications
- Master’s degree.
- Experience in university housing, conference or guest services, or facilities coordination.
- Experience with housing management software and e-commerce or Marketplace platforms.
- Supervisory experience.
- Experience with crisis or emergency response coordination.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities
Leads two connected areas within University Housing: the resident customer service experience for facilities and maintenance, and the Summer Guest Housing program. This position assists with a complex fiscal budget, builds strong relationships with guests and campus partners, and ensures every request, reservation, and concern is followed through to a satisfying resolution. The position requires a thorough understanding of Housing’s operations, procedures, and campus partnerships, and works with considerable independence under minimal supervision.
Reports to: Senior Director of Housing Operations. Supervises: Administrative Project Coordinator.
Working Conditions
- Regular business hours, with some evening, weekend, or on-call availability for emergencies and peak move-in/move-out periods.
- Frequent walks through residence halls and other facilities.
- Ability to work independently under minimal supervision.
Remote Work Notice:
Work is conducted on-site and in-person
What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
- Competitive Salary
- Tuition Benefits
- BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
- AD&D Insurance
- Dental & Vision Plan Options
- Optional Long and Short-term Disability
- TRS Retirement Plan
- Fertility Benefits
- Paid time off
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.
Visit https: https://hr.utdallas.edu/employees/benefits/ for more information.
About Us
UT Dallas is a top public research university located in one of the nation’s fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.
Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.
Let us be your employer of choice! #WHOOSH
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
University of Texas at Dallas
Assistant Director of Housing Operations, Guest Housing and Customer Service
Richardson, Texas
New 12h ago1,001-5,000 employees
Job functions:
$59k - $66k/yr
On-Site
Bachelor's degree in business administration
Job Description
Job Summary
Minimum Education and Experience
Reports to: Senior Director of Housing Operations. Supervises: Administrative Project Coordinator.
Physical Demands and Working Conditions
What We Can Offer
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.
About Us
Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.
Let us be your employer of choice! #WHOOSHSpecial Instructions Summary Important Message
Customer Service and Maintenance Follow-Up
- Serves as the primary point of contact for customer service follow-up on facilities and maintenance requests, tracking each request from submission through resolution and confirming with the requester that the issue has been fully addressed.
- Monitors open maintenance tickets, follows up proactively with facilities and maintenance staff or outside vendors on delayed or recurring issues, and escalates unresolved requests to the appropriate supervisor.
- Conducts regular, randomized follow-up with students, in person or by phone, after maintenance or repair work to confirm the issue was resolved to their satisfaction and to address any remaining concerns.
- Serves as the point of contact for student complaints about unfinished or incomplete maintenance work, coordinating with the affected Housing departments to see each issue through to completion.
- Maintains accurate records and logs of maintenance requests, emergency incidents, and temporary relocations, and provides periodic summaries to supervisors.
Emergency Response and Temporary Relocation
- Serves as a point of contact during emergency maintenance issues (e.g., flooding, HVAC failure, power outage, safety hazards), promptly notifying affected staff and occupants, coordinating with facilities and emergency personnel, and documenting the incident and response.
- Coordinates temporary relocation of staff, students, or operations when maintenance or emergency repairs require displacement, including identifying suitable temporary space, arranging moving logistics, communicating timelines to affected parties, and coordinating the move back once work is complete.
Summer Guest Housing Management
- Assists with recruitment, agreements, reservations, services, placement, invoicing, and receipt of payments for Summer guests of UT Dallas Housing and communicates with clients throughout the process.
- Assists with application and contract processing and prepares and processes guarantees.
- Monitors availability and manages guest placement.
- Develops and implements marketing strategies to reach potential summer group clients and corporate interns.
Fiscal Management
- Prepares invoices, pays vendors, oversees Marketplace transactions, maintains the revenue tracking spreadsheet, and prepares deposits.
- Ensures all billing and invoices are paid to the appropriate departments.
Campus Partnerships
- Collaborates with campus partners to ensure all client services and needs are met.
- Maintains dining and catering reservations and the dining tracking spreadsheet, and makes and confirms room reservations outside the residence halls for clients.
- Coordinates facility readiness with Housing Operations and on-site staff assistance with Residential Life.
- Creates processes and procedures that support clear communication and accurate information among campus partners.
- Compiles data and develops reports that highlight application trends.
Supervision and Special Projects
- Supervises the Administrative Project Coordinator, who primarily supports summer guest housing for internal groups and corporate interns.
- Performs other duties as assigned.
Minimum Education and Experience
- Bachelor’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field.- One (1) to three (3) years of experience in housing, customer service, event planning or conference planning.- One (1) to three (3) years of supervisory experience.
Preferred Education and ExperienceMinimum Qualifications
- Bachelor’s degree and three years of progressively responsible experience in housing, hospitality, customer service, or university administration, or an equivalent combination of education and experience.
- Experience managing budgets, invoicing, and revenue tracking.
- Strong skills in Excel or similar spreadsheet software, data reporting, and records management.
- Excellent written and verbal communication skills, with demonstrated commitment to customer service.
Preferred Qualifications
- Master’s degree.
- Experience in university housing, conference or guest services, or facilities coordination.
- Experience with housing management software and e-commerce or Marketplace platforms.
- Supervisory experience.
- Experience with crisis or emergency response coordination.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities
Leads two connected areas within University Housing: the resident customer service experience for facilities and maintenance, and the Summer Guest Housing program. This position assists with a complex fiscal budget, builds strong relationships with guests and campus partners, and ensures every request, reservation, and concern is followed through to a satisfying resolution. The position requires a thorough understanding of Housing’s operations, procedures, and campus partnerships, and works with considerable independence under minimal supervision.
Reports to: Senior Director of Housing Operations. Supervises: Administrative Project Coordinator.
Working Conditions
- Regular business hours, with some evening, weekend, or on-call availability for emergencies and peak move-in/move-out periods.
- Frequent walks through residence halls and other facilities.
- Ability to work independently under minimal supervision.
Remote Work Notice:
Work is conducted on-site and in-person
What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
- Competitive Salary
- Tuition Benefits
- BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
- AD&D Insurance
- Dental & Vision Plan Options
- Optional Long and Short-term Disability
- TRS Retirement Plan
- Fertility Benefits
- Paid time off
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.
Visit https: https://hr.utdallas.edu/employees/benefits/ for more information.
About Us
UT Dallas is a top public research university located in one of the nation’s fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.
Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.
Let us be your employer of choice! #WHOOSH
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
See All 22 Director of Customer Service Jobs
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Find JobsDirector of Customer Service Job Market
Who's Hiring
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in director of customer service jobs.
- Five or more years of progressively senior customer service or contact center leadership experience
- Demonstrated ability to manage and develop large customer-facing teams across multiple channels
- Experience with CRM and contact center platforms such as Salesforce Service Cloud or Zendesk
- Proficiency analyzing customer satisfaction, NPS, and operational efficiency metrics
- Bachelor's degree in business administration, communications, or a related field
- Familiarity with workforce management tools and quality assurance frameworks
Tips for Your Director of Customer Service Job Search
Quantify service metrics on your resume
Hiring teams for director of customer service roles want to see numbers: CSAT scores, first-call resolution rates, average handle time improvements, and churn reduction. Replace vague claims about leadership with concrete outcomes your teams achieved under your direction.
Apply early to roles that fit
Migrate Mate lists director of customer service openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to contact center stack
Many job descriptions for this role specify platforms like Salesforce Service Cloud, Zendesk, or Genesys. If you have hands-on experience with any of these tools, name them explicitly in your resume rather than listing generic CRM experience.
Target postings that match your team size
Director of customer service roles vary enormously in scope, from managing a team of ten to overseeing hundreds of agents across multiple sites. Filter for postings that reflect the team size you have led, since interviewers will probe your direct management depth.
Prepare a turnaround or build story for interviews
Interviewers at the director level almost always ask you to walk through a time you improved a struggling service function or built one from scratch. Have a specific example ready that covers the problem, your strategy, the resources you deployed, and the measurable result.
Negotiate scope before discussing compensation
Before entering any compensation conversation, clarify the reporting structure, headcount, budget authority, and whether the role owns the customer success function as well as support. Titles vary widely, and understanding actual scope lets you negotiate from an informed position.
Director of Customer Service Jobs: Frequently Asked Questions
Which companies are hiring the most director of customer services?
The companies hiring the most director of customer services right now include State Farm, Tucker Freight Lines, and ATS, with the largest share of openings in Texas, Ohio, and Florida, based on current listings on Migrate Mate as of November 2026. Retail, financial services, and healthcare consistently account for a large portion of active postings at this level.
How many director of customer service jobs are remote?
About 57% of director of customer service openings are fully remote or hybrid as of November 2026, reflecting the broader shift toward distributed service operations. Customer success and digital support functions tend to offer the most remote flexibility, while roles that oversee physical contact centers or in-store service teams are more likely to require on-site presence.
How do you become a director of customer service?
Most directors of customer service progress through frontline support roles, then into team lead and manager positions where they build experience running escalations, coaching agents, and owning service metrics. From there, moving into a senior manager or head of support role lets you develop cross-functional skills in workforce planning, vendor management, and customer experience strategy before stepping into a director title.
Can you get hired as a director of customer service with limited senior experience?
It's possible at smaller companies or high-growth startups where the role is being created for the first time and the team is still being built. The strongest candidates in that position emphasize their ownership of a full service function, even a small one, their fluency with service data and reporting, and a clear point of view on how to scale a support operation from the ground up.
What does the director of customer service interview process look like?
Most processes include an initial screening call, a deeper conversation with a VP or chief customer officer focused on leadership philosophy and past results, and at least one panel interview with cross-functional stakeholders from operations, product, or sales. Candidates are often asked to present a service strategy, a turnaround plan, or a 90-day roadmap, so preparing a structured presentation ahead of late-stage rounds is a practical move.
Where can I find and apply to director of customer service jobs?
You can find and apply to director of customer service jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
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