Customer Experience Representative Jobs
Customer Experience Representative jobs are open across retail, financial services, healthcare, SaaS, and telecommunications, at every level from entry-level to senior and team lead, with specializations in technical support, account retention, and omnichannel service. See the openings below and apply to the ones that match your experience.
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Showing 5 of 25+ Customer Experience Representative jobs
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
This is a full time weekend shift role working Friday to Monday. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule. This role is Remote but must sit in within driving distance of Pewaukee Wisconsin.
The training schedule is Monday-Friday First shift.
Major Responsibilities
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned and the following:
- Flexible to work overtime hours to meet customer & business need
- Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Preferred Job Requirements
Work Experience
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
This is a full time weekend shift role working Friday to Monday. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule. This role is Remote but must sit in within driving distance of Pewaukee Wisconsin.
The training schedule is Monday-Friday First shift.
Major Responsibilities
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned and the following:
- Flexible to work overtime hours to meet customer & business need
- Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Preferred Job Requirements
Work Experience
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
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Find JobsCustomer Experience Representative Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer experience representative jobs.
- One or more years of customer-facing service or support experience
- Proficiency with CRM platforms and helpdesk or ticketing software
- Strong written and verbal communication skills across multiple channels
- Demonstrated ability to meet or exceed customer satisfaction score targets
- Experience handling high-volume inbound contacts in a fast-paced environment
- High school diploma or equivalent, with an associate or bachelor's degree preferred
Tips for Your Customer Experience Representative Job Search
Tailor your resume to each channel
Customer experience roles split sharply between voice, chat, and email support. Identify which channel each job emphasizes and lead your resume with matching metrics, like first-contact resolution rates or average handle time, so your experience reads as an exact fit.
Apply early to roles that fit
Migrate Mate lists customer experience representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight CRM and ticketing tool fluency
Many applicant tracking systems screen for specific platform names before a human reads your resume. List every CRM, helpdesk, and ticketing system you've used by name, including version or tier when relevant, so your application clears automated filters.
Quantify retention and satisfaction outcomes
Generic phrases like 'resolved customer issues' don't stand out. Replace them with concrete outcomes you influenced, such as improvements to customer satisfaction scores or reductions in escalation rates, to give hiring managers a reason to call you first.
Prepare a scenario answer about a difficult customer
Nearly every customer experience interview includes a behavioral question about de-escalation. Prepare a structured story using a real example where you turned a frustrated customer around, focusing on what you said, what you adjusted, and what the outcome was.
Negotiate schedule and channel alongside offer details
Shift differentials, weekend rotations, and required overtime vary widely between employers. Before accepting an offer, ask specifically about expected weekly hours, mandatory overtime windows, and whether the channel mix can change after onboarding.
Customer Experience Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience representatives?
Generac Power Systems, GEA, and Brandt are hiring the most customer experience representatives right now, with openings concentrated in Illinois, California, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Volume tends to spike at companies launching new products or expanding their support teams after a growth round.
How many customer experience representative jobs are remote?
About 21% of customer experience representative openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for distributed support coverage. Roles focused on chat and email support are the most likely to be fully remote, while phone-heavy and enterprise account roles more often require an on-site or hybrid arrangement.
How do you become a customer experience representative?
Start by building direct customer-facing experience in any service environment, such as retail, hospitality, or technical support. Learn at least one major CRM or helpdesk platform so you can list it by name on your resume. Then apply to entry-level roles that match the channel, industry, and customer type you're most comfortable with, and use early performance metrics to advance quickly.
Can you get a customer experience representative job with little or no experience?
Yes, many employers hire customer experience representatives with no formal prior experience if you can demonstrate strong communication skills and a service-oriented mindset. Retail, food service, and volunteer work all count as relevant background. Highlighting any exposure to helpdesk software or customer-facing tools, even from school projects, strengthens an entry-level application considerably.
What does the customer experience representative interview process look like?
Most processes start with a short phone or video screen focused on communication style and availability, followed by one or two structured interviews that include behavioral questions about handling difficult customers and working under pressure. Some employers add a written scenario exercise or a live role-play to assess how you respond in real time before making an offer.
Where can I find and apply to customer experience representative jobs?
You can find and apply to customer experience representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred channel, and industry, then apply directly to each listing that fits.
See All 25 Customer Experience Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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