Call Center Supervisor Jobs
Call Center Supervisor jobs are open across healthcare, financial services, retail, telecommunications, and business process outsourcing, from team lead to senior supervisor and operations manager, with specializations in workforce management, quality assurance, and omnichannel support. Find a role that fits below and apply directly.
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Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family.
With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family.
With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
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Find Call Center Supervisor JobsCall Center Supervisor Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Maximus6
- Cognizant6
- Emanate Health6
Top Industries Hiring
- Healthcare & Medical Services13
- Technology & Software5
- Consulting & Professional Services3
- Retail1
- Insurance1
What Employers Look For
The qualifications that appear most often in call center supervisor jobs.
- Two or more years of call center supervisory or team lead experience
- Proficiency with workforce management and ACD platforms
- Demonstrated ability to coach agents and improve key performance metrics
- Strong working knowledge of quality assurance processes and call monitoring
- High school diploma required, associate or bachelor's degree often preferred
- Experience managing scheduling, adherence, and real-time floor operations
Tips for Your Call Center Supervisor Job Search
Quantify your team leadership results
Hiring managers want numbers, not narratives. Replace 'managed a team' with specific figures: agents supervised, attendance improvement, or handle-time reductions you drove. Call center roles are metrics-heavy, so your resume should be too.
Tailor your resume to the channel mix
Inbound, outbound, chat, and blended roles have different skill weights. If the posting emphasizes digital channels, lead with your chat or email supervision experience instead of phone metrics. Mismatched resumes get filtered before a human reads them.
Apply early to roles that fit
Migrate Mate lists call center supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your ACD system experience
Many call center supervisor postings specify a platform like a workforce management suite or automatic call distributor. If you've worked in one, name it in your resume. Candidates who match the tech stack clear screening faster than equally qualified applicants who don't.
Prepare for a mock coaching scenario
Many interviews include a live roleplay where you coach an underperforming agent. Practice a structured feedback model, like a brief positive observation followed by a specific behavior change and a check-in question. Interviewers are evaluating your tone as much as your content.
Negotiate using operational scope, not tenure
When discussing compensation, anchor to the size of the team you'll own, the number of queues, and shift complexity rather than years of experience. Supervisors covering a 24/7 blended floor command different rates than those on a single daytime inbound queue.
Call Center Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most call center supervisors?
The most active employers for call center supervisors right now are Oak Street Health, part of CVS Health, AT&T, and Maximus, and the most openings are in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare, financial services, and telecommunications consistently drive the highest volume of supervisor openings nationwide.
How many call center supervisor jobs are remote?
About 54% of call center supervisor openings are fully remote or hybrid as of November 2026, with availability varying significantly by industry and employer. Quality assurance and back-office supervisory roles are most likely to be remote, while real-time floor supervisors managing in-person agents are more often required on site.
How do you become a call center supervisor?
Start by building several years of experience as a frontline agent and consistently exceeding your own performance metrics. Move into a team lead or senior agent role to gain informal coaching experience, then document the impact of that coaching on team numbers. When applying for supervisor roles, pair that performance history with any formal leadership training or quality assurance certifications your employer offered.
Can you get hired as a call center supervisor with little experience?
Some employers will hire candidates with strong agent performance into a supervisor role if they demonstrate coaching instincts during the interview process. Focus on any informal mentoring, new-hire shadowing, or floor coverage you've done. Smaller call centers and business process outsourcing firms are more likely to promote from within or accept candidates who lack direct supervisory titles but show clear leadership behavior in their current role.
What does the call center supervisor interview process look like?
Most call center supervisor interviews include a phone screen with a recruiter, a panel interview with an operations manager and an HR representative, and at least one scenario or roleplay exercise. You'll typically be asked how you handled a specific agent performance issue and how you manage competing priorities during peak volume. Some employers add a final interview with a senior operations leader before extending an offer.
Where can I find and apply to call center supervisor jobs?
You can find and apply to call center supervisor jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and channel background, then apply directly to each listing from the page.
See All 678+ Call Center Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Call Center Supervisor Jobs