Customer Care Specialist Jobs
Customer Care Specialist jobs are open across healthcare, financial services, retail, telecom, and SaaS, from entry-level support roles to senior specialist and team lead positions, with specializations in technical support, billing resolution, and account management. Find a role that fits below and apply directly.
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Administrative Assistant – Customer Care Specialist
Location: 3172 Old Town Hall Rd, Eau Claire, WI
Are you a people person who loves making others feel welcome, enjoys staying organized, and takes pride in creating a positive experience? We're looking for an enthusiastic, friendly, and detail-oriented individual to join our Cambridge Senior Living team!
This is more than a front desk position! As our Administrative Assistant – Customer Care Specialist, you'll be the welcoming face of our community, helping create an inviting environment for residents, families, visitors, and employees while providing essential administrative support.
What You'll Do
- Greet residents, families, and visitors with warmth, compassion, and exceptional customer service.
- Maintain a clean, organized, and welcoming lobby and community environment.
- Answer and direct incoming calls, emails, and general inquiries professionally.
- Assist residents and families with questions, concerns, appointments, and community information.
- Provide administrative support, including mail distribution, scanning, copying, filing, and document preparation.
- Maintain office supplies, community materials, forms, and welcome packets.
- Assist with employee onboarding activities and other HR-related administrative tasks.
- Support community operations, inspections, and survey readiness.
- Assist with resident care needs and provide support to residents experiencing confusion, behavioral challenges, or other needs.
- Work collaboratively with leadership and team members to create an exceptional resident experience.
What We're Looking For
Friendly, welcoming personality with a genuine passion for helping others.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Proficiency with multi-line phone systems, fax machines, copying/scanning, Microsoft Word, Outlook, and general office technology.
Associate degree or higher from an accredited college in a healthcare-related field preferred.
2+ years of healthcare experience with direct resident contact preferred.
Previous healthcare office or administrative experience preferred, but not required.
Ability and willingness to occasionally assist with resident care needs and respond appropriately to resident behaviors.
CBRF Registry, CPR/AED certification, and Alzheimer's/dementia care experience preferred, but not required.
What We Offer
- Competitive pay based on experience.
- Health insurance and retirement savings.
- Paid time off and holiday pay.
- Profit sharing.
- Professional development and growth opportunities.
- Hands-on training and mentorship.
- A supportive and collaborative leadership team.
- Monday – Friday, 8:00am – 5pm schedule with minimal to no weekends!
Why Cambridge Senior Living?
At Cambridge Senior Living, our mission is simple: When Only the Best Will Do.
We're committed to returning the care back into healthcare by providing compassionate, high-quality services in a warm, welcoming environment where residents and employees can thrive.
We're proud to be recognized as Best of Chippewa Valley in Assisted and Independent Living and to have achieved Violation-Free state survey results across all our communities!!
Come be part of a team where the little things make a BIG difference!
Administrative Assistant – Customer Care Specialist
Location: 3172 Old Town Hall Rd, Eau Claire, WI
Are you a people person who loves making others feel welcome, enjoys staying organized, and takes pride in creating a positive experience? We're looking for an enthusiastic, friendly, and detail-oriented individual to join our Cambridge Senior Living team!
This is more than a front desk position! As our Administrative Assistant – Customer Care Specialist, you'll be the welcoming face of our community, helping create an inviting environment for residents, families, visitors, and employees while providing essential administrative support.
What You'll Do
- Greet residents, families, and visitors with warmth, compassion, and exceptional customer service.
- Maintain a clean, organized, and welcoming lobby and community environment.
- Answer and direct incoming calls, emails, and general inquiries professionally.
- Assist residents and families with questions, concerns, appointments, and community information.
- Provide administrative support, including mail distribution, scanning, copying, filing, and document preparation.
- Maintain office supplies, community materials, forms, and welcome packets.
- Assist with employee onboarding activities and other HR-related administrative tasks.
- Support community operations, inspections, and survey readiness.
- Assist with resident care needs and provide support to residents experiencing confusion, behavioral challenges, or other needs.
- Work collaboratively with leadership and team members to create an exceptional resident experience.
What We're Looking For
Friendly, welcoming personality with a genuine passion for helping others.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Proficiency with multi-line phone systems, fax machines, copying/scanning, Microsoft Word, Outlook, and general office technology.
Associate degree or higher from an accredited college in a healthcare-related field preferred.
2+ years of healthcare experience with direct resident contact preferred.
Previous healthcare office or administrative experience preferred, but not required.
Ability and willingness to occasionally assist with resident care needs and respond appropriately to resident behaviors.
CBRF Registry, CPR/AED certification, and Alzheimer's/dementia care experience preferred, but not required.
What We Offer
- Competitive pay based on experience.
- Health insurance and retirement savings.
- Paid time off and holiday pay.
- Profit sharing.
- Professional development and growth opportunities.
- Hands-on training and mentorship.
- A supportive and collaborative leadership team.
- Monday – Friday, 8:00am – 5pm schedule with minimal to no weekends!
Why Cambridge Senior Living?
At Cambridge Senior Living, our mission is simple: When Only the Best Will Do.
We're committed to returning the care back into healthcare by providing compassionate, high-quality services in a warm, welcoming environment where residents and employees can thrive.
We're proud to be recognized as Best of Chippewa Valley in Assisted and Independent Living and to have achieved Violation-Free state survey results across all our communities!!
Come be part of a team where the little things make a BIG difference!
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Find Customer Care Specialist JobsCustomer Care Specialist Job Market
Who's Hiring
- SuperCare Health11
- Saia LTL Freight9
- Kuehne+Nagel7
- Horizon Farm Credit5
- Onco3604
Top Industries Hiring
- Insurance
- Manufacturing
What Employers Look For
The qualifications that appear most often in customer care specialist jobs.
- One to three years of customer service or support experience in a professional setting
- Proficiency with CRM or helpdesk software such as Salesforce, Zendesk, or similar platforms
- Strong written and verbal communication skills with demonstrated ability to de-escalate
- Familiarity with ticketing workflows, case documentation, and escalation procedures
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Ability to meet performance metrics including CSAT scores, handle time, and resolution rates
Tips for Your Customer Care Specialist Job Search
Tailor your resume to channel-specific skills
Hiring managers for customer care specialists want to see which channels you've worked in. Call out phone, chat, email, and ticketing experience separately rather than lumping them together so recruiters can match you to the right queue.
Quantify resolution and satisfaction outcomes
Generic phrases like 'resolved customer issues' don't stand out. Replace them with concrete outcomes, such as first-contact resolution rates, average handle time improvements, or CSAT score changes you contributed to in a previous role.
Target postings by software stack, not just title
Many customer care specialist roles are built around a specific CRM or helpdesk platform. Search for the tools you know, like Zendesk, Salesforce Service Cloud, or Freshdesk, to surface openings where you can hit the ground running.
Apply early to roles that fit
Migrate Mate lists customer care specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for customer care roles almost always present a difficult customer scenario. Practice walking through de-escalation steps out loud, naming the specific techniques you'd use and how you'd document the interaction afterward.
Negotiate schedule and workload before accepting
Shift flexibility and volume expectations vary widely in customer care. Before accepting an offer, confirm expected ticket or call volume, peak coverage requirements, and whether overtime is mandatory, so the role actually fits your situation.
Customer Care Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer care specialists?
The most active employers for customer care specialists right now are SuperCare Health, Saia LTL Freight, and Kuehne+Nagel, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare networks, insurance carriers, and subscription-based software companies tend to post the highest volume of openings consistently.
How many customer care specialist jobs are remote?
About 50% of customer care specialist openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in operations. Technical support and billing specialist sub-areas tend to have the highest share of fully remote positions, while in-person or hybrid arrangements are more common in healthcare and financial services settings.
How do you become a customer care specialist?
Start by building experience handling customer interactions in any setting, whether retail, food service, or a support queue. From there, get familiar with at least one CRM or helpdesk platform, practice documenting cases clearly, and work on de-escalation techniques. Certifications in customer service fundamentals can strengthen early applications, and moving into a formal specialist title typically follows a year or two in a general support role.
Can you get a customer care specialist job with little experience?
Yes, many employers hire entry-level candidates into customer care specialist roles if you can demonstrate strong communication skills and a service mindset. Highlight any experience where you resolved problems for others, answered questions under pressure, or worked in a customer-facing setting. Familiarity with basic helpdesk or CRM tools, even from coursework or volunteer work, helps differentiate your application from others with similar backgrounds.
What does the customer care specialist interview process look like?
Most hiring processes include an initial phone screen focused on communication style and availability, followed by one or two structured interviews that use scenario-based questions about difficult customer situations. Some employers include a written exercise asking you to draft a response to a complaint email. Final rounds may involve a panel with a team lead or quality assurance manager who assesses how you'd handle escalations and document case outcomes.
Where can I find and apply to customer care specialist jobs?
You can find and apply to customer care specialist jobs on Migrate Mate, which lists current openings from companies across the United States. The listings cover a range of industries, channels, and seniority levels, from entry-level phone support to senior account-focused specialist roles. Find roles that fit your experience and location, then apply directly to each listing from the page.
See All 213+ Customer Care Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Care Specialist Jobs