Director of Client Success Jobs
Director of Client Success jobs are open across SaaS, enterprise software, healthcare technology, and financial services, from team lead to VP level, with specializations in customer retention, onboarding strategy, and revenue expansion. Scan the live roles below and apply to whichever ones fit.
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Position: Client Success Manager
Status: Full-Time
FLSA Code: Exempt
About Us:
Verified First is a booming tech company on a mission to deliver cutting-edge technology, transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you — ambitious, hardworking, and fun — to join our team!
Summary:
The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.
How our Client Success Manager spends their time:
- Build and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment;
- Identify and build relationships with key leadership/decision makers;
- Contact at-risk clients to find resolutions and retain them;
- Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First;
- Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs;
- Work with clients to match Verified First products and services to fulfill their current and future hiring needs;
- Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add;
- Perform other duties as needed.
What you bring:
- Proven work experience as a Customer Success or Account Manager;
- Encourage a direct and positive relationship between the community and the company;
- Able to thrive in a fast-paced environment;
- Exceptional ability to communicate and foster positive business relationships;
- Able to quickly learn new software and use systems accurately;
- You are a natural problem solver and are focused on creating solutions;
- You can adapt quickly to a changing environment;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
Qualifications:
- High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred;
- 2+ years of experience in Customer Success or Account Management is preferred;
- Experience working for a CRA, or HRIS platform;
- Experience using Salesforce or similar CRM a plus;
- Working knowledge of G-Suite and Microsoft Office products.
What we bring:
- Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
- Health: Save money on insurance with 100% employer-paid insurance premiums;
- Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
- Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.
What are the next steps?
Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.
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Find JobsDirector of Client Success Job Market
Who's Hiring
- Gartner12
- DXC Technology7
- PharMerica5
- SKAI LABS5
- Marathon Health5
Top Industries Hiring
- Technology & Software10
- Staffing & Recruiting3
- Insurance2
- Accounting & Auditing2
- Marketing & Advertising2
What Employers Look For
The qualifications that appear most often in director of client success jobs.
- Five or more years of experience in customer success, account management, or a related client-facing role
- Demonstrated ability to manage and grow a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong command of CRM tools and experience reporting on retention and expansion metrics
- Experience building and executing onboarding programs, QBR frameworks, or health scoring models
- Bachelor's degree in business, communications, or a related field
Tips for Your Director of Client Success Job Search
Quantify retention and expansion outcomes
Your resume needs net revenue retention rates, churn reduction percentages, and gross revenue expansion figures front and center. Hiring managers for director of client success roles prioritize candidates who can show portfolio-level impact across a book of business, not just individual account wins.
Tailor your application to the company's customer segment
A director of client success role at an enterprise software company requires a different emphasis than one at a mid-market SaaS startup. Reframe your experience to match the customer size, contract complexity, and renewal cycle the job description describes before you apply.
Apply early to roles that fit
Migrate Mate lists director of client success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional leadership without direct authority
Most director of client success roles require influencing product, sales, and support teams without managing them directly. Your resume and cover letter should include concrete examples where you drove outcomes by aligning internal stakeholders, not just managing your own team.
Prepare a business review or QBR case study
Many interview processes for director of client success roles include a live presentation or case exercise simulating a customer business review. Prepare a real example from your past, strip out confidential details, and practice walking hiring panels through your methodology and decision-making.
Negotiate against the full compensation package
Director of client success roles frequently include variable compensation tied to net revenue retention or renewal targets. Before accepting any offer, clarify how performance thresholds are set, whether targets are shared with sales, and what the payout history has looked like for the team.
Director of Client Success Jobs: Frequently Asked Questions
Which companies are hiring the most director of client successs?
The companies hiring the most director of client successs right now include Gartner, DXC Technology, and PharMerica, with the largest share of openings in Texas, New York, and California, based on current listings on Migrate Mate as of November 2026. SaaS companies and enterprise software providers consistently account for the largest volume of these roles.
How many director of client success jobs are remote?
About 82% of director of client success openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed leadership across the industry. Roles focused on digital-first or product-led growth companies tend to offer the most remote flexibility, while enterprise and financial services positions more commonly require on-site or regional presence.
How do you become a director of client success?
Most directors of client success move up from individual contributor customer success manager roles, then into a team lead or senior manager position before reaching director level. Building a record of measurable retention and expansion outcomes, developing skill in cross-functional influence, and gaining experience managing other customer success managers are the clearest steps toward this role.
Can you get hired as a director of client success without direct experience?
It's possible to transition into a director of client success role from account management, professional services, or consulting if you can demonstrate experience owning customer relationships, influencing renewals, and managing complexity at scale. Framing your existing work around retention outcomes, stakeholder alignment, and team leadership will close the gap more effectively than emphasizing titles alone.
What does the director of client success interview process look like?
The interview process for a director of client success role typically includes an initial screening with a recruiter, followed by conversations with the hiring manager and cross-functional partners in sales, product, or operations. Most processes conclude with a presentation round where you walk a panel through a customer scenario, a business review, or a proposed client success strategy for the company.
Where can I find and apply to director of client success jobs?
You can find and apply to director of client success jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background and experience, then apply directly to each listing that fits.
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