Call Center Representative Jobs
Call Center Representative jobs are open across healthcare, financial services, retail, and telecommunications, at every level from entry-level to team lead, with specializations in customer service, technical support, and inbound sales. See the openings below and apply to the ones that match your experience.
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Showing 5 of 682+ Call Center Representative jobs
Registered Nurse - Triage Call Center
Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote. Hours are 11:30am-8:00pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
- Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
- Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
- Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
- Possess ability to handle high volume phone call and retrieve messages.
- Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
- Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
- Provide support for care management programs and other value-based initiatives as needed
- Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
- Other duties as assigned.
Education, Experience and Certifications:
- Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
- Must be licensed as a Registered Nurse with the State of North Carolina.
- CPR Certification through the American Heart Association or American Red Cross required.
- 3 or more years of experience in a medical setting with some supervisory experience is preferred.
- Must have a working knowledge of an electronic health record system; Athena preferred.
- Excellent customer service, computer, communication skills required.
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.
oRj2CAxKdz
Registered Nurse - Triage Call Center
Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote. Hours are 11:30am-8:00pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
- Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
- Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
- Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
- Possess ability to handle high volume phone call and retrieve messages.
- Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
- Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
- Provide support for care management programs and other value-based initiatives as needed
- Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
- Other duties as assigned.
Education, Experience and Certifications:
- Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
- Must be licensed as a Registered Nurse with the State of North Carolina.
- CPR Certification through the American Heart Association or American Red Cross required.
- 3 or more years of experience in a medical setting with some supervisory experience is preferred.
- Must have a working knowledge of an electronic health record system; Athena preferred.
- Excellent customer service, computer, communication skills required.
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.
oRj2CAxKdz
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Find JobsCall Center Representative Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Maximus6
- Cognizant6
- Emanate Health6
Top Industries Hiring
- Healthcare & Medical Services12
- Technology & Software5
- Consulting & Professional Services3
- Retail1
- Insurance1
What Employers Look For
The qualifications that appear most often in call center representative jobs.
- High school diploma or GED equivalent
- One or more years of customer service or call center experience
- Proficiency with CRM software such as Salesforce or Zendesk
- Strong verbal communication and active listening skills
- Ability to meet call volume and handle time targets
- Familiarity with HIPAA compliance or financial services regulations depending on industry
Tips for Your Call Center Representative Job Search
Tailor your resume to the queue type
Inbound customer service, outbound sales, and technical support roles each prioritize different skills. Match your resume language to the specific queue type in the posting, handling escalations, hitting call metrics, or troubleshooting software.
Highlight your average handle time
Employers screen for efficiency metrics like average handle time and first-call resolution. If you have numbers from a past role, include them on your resume. Quantified performance signals you understand what call centers actually measure.
Apply early to roles that fit
Migrate Mate lists call center representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to find your fit
Call center work differs sharply by industry. Healthcare roles require HIPAA awareness, financial services roles test compliance knowledge, and tech support roles may require product certification. Narrowing by industry surfaces roles where your background is a direct match.
Prepare for a recorded screen or skills test
Many call center hiring processes include a live call simulation or recorded video screen before a human interview. Practice speaking clearly under time pressure and answering objections out loud, not just reviewing bullet points silently.
Negotiate schedule before accepting an offer
Call centers often run around-the-clock shifts. Ask about your assigned shift window, weekend rotation, and schedule flexibility during the offer stage. These details affect daily life more than most other role-specific factors and are almost always negotiable at the offer stage.
Call Center Representative Jobs: Frequently Asked Questions
Which companies are hiring the most call center representatives?
The companies hiring the most call center representatives right now include Oak Street Health, part of CVS Health, AT&T, and Maximus, with the largest share of openings in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, insurance carriers, and large retail brands consistently make up the highest volume of postings.
How many call center representative jobs are remote?
About 53% of call center representative openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in customer-facing work. Inbound customer service and technical support positions tend to be the most remote-friendly, while roles requiring in-person team supervision or on-site system access are more likely to be fully on-site.
How do you become a call center representative?
Most call center representative roles require a high school diploma and no prior call center experience, though customer-facing work in retail, food service, or hospitality counts. Employers typically provide paid product training after hiring. Getting comfortable with CRM software and building clear phone communication habits before you start interviewing makes you a stronger candidate from day one.
Can you get hired as a call center representative with no experience?
Yes, many call center representative positions are designed for candidates with no direct call center background. Employers look for transferable skills like patience, clear verbal communication, and comfort handling complaints. Retail, hospitality, or any customer-facing job strengthens your application. Entry-level postings often specify that full training is provided, so applying to those listings directly is the most direct path in.
What does the call center representative interview process look like?
The process typically starts with a phone screen or recorded video response, followed by a live interview that may include a mock call or role-play scenario. Some employers add a written skills assessment covering typing speed or basic computer navigation. Hiring decisions often move quickly, and candidates who respond to follow-up requests within a business day tend to move through the process faster.
Where can I find and apply to call center representative jobs?
You can find and apply to call center representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing. New positions are added regularly, so checking back frequently gives you access to the most current openings before they close.
See All 682+ Call Center Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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