Principal Customer Success Manager Jobs
Principal Customer Success Manager jobs are open across SaaS, enterprise software, fintech, and healthtech, from senior CSM to principal and staff-level, with specializations in strategic accounts, renewals, and customer lifecycle management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 37+ Principal Customer Success Manager jobs
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
See All 37 Principal Customer Success Manager Jobs
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Find JobsPrincipal Customer Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Renewable Energy
- Distribution & Wholesale
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in principal customer success manager jobs.
- 7 or more years of customer success or account management experience in B2B SaaS
- Demonstrated ability to manage and grow enterprise or strategic accounts
- Experience conducting executive business reviews with C-suite stakeholders
- Proficiency with customer success platforms such as Gainsight or Totango
- Strong skills in renewal forecasting, churn analysis, and expansion pipeline management
- Bachelor's degree in business, communications, or a related field
Tips for Your Principal Customer Success Manager Job Search
Quantify retention and expansion outcomes
Hiring managers at the principal level expect numbers, not narratives. Replace phrases like 'managed key accounts' with specific net revenue retention rates, expansion percentages, or the number of enterprise accounts you owned and grew over a defined period.
Highlight cross-functional influence on your resume
Principal CSM roles are judged heavily on internal influence. Show where you shaped product roadmaps, partnered with sales on renewals, or led executive business reviews, not just that you 'worked cross-functionally.' The distinction matters at this seniority level.
Apply early to roles that fit
Migrate Mate lists principal customer success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to match your CSM experience
Principal CSM skills transfer unevenly across verticals. A background in infrastructure SaaS carries more weight at a DevTools company than a consumer app firm. Search by industry first so your domain knowledge reads as a direct qualification, not a learning curve.
Prepare a portfolio of executive-level customer stories
Interviewers for principal roles commonly ask for a live walkthrough of a complex customer situation you owned end to end. Have two or three concrete examples ready that show how you diagnosed churn risk, built a recovery plan, and secured a renewal or expansion.
Negotiate scope and charter, not just compensation
At the principal level, the team structure, book of business size, and internal authority you're granted matter as much as base pay. Ask specifically which product lines you'll cover, how escalations are routed, and whether the role includes mentorship responsibility before you accept.
Principal Customer Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most principal customer success managers?
ServiceNow, Genesys, and Amazon Web Services are hiring the most principal customer success managers right now, with openings concentrated in California, Washington, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies account for the largest share of active openings at this level.
How many principal customer success manager jobs are remote?
About 95% of principal customer success manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for experienced CSMs who can operate independently. Roles focused on digital-led or tech-touch customer segments tend to have the highest remote availability, while strategic enterprise account roles more often require periodic on-site presence.
How do you become a principal customer success manager?
Most principal customer success managers move up from senior CSM roles after demonstrating consistent ownership of large or complex enterprise accounts. Building fluency in renewal forecasting, churn prevention, and executive relationship management accelerates the path. Taking on cross-functional projects, mentoring junior team members, and showing measurable impact on net revenue retention are the clearest signals that distinguish principal-level candidates from senior ones.
Can you get a principal customer success manager role with limited experience?
Moving directly into a principal CSM role with limited experience is uncommon because employers expect candidates to have independently managed high-value accounts and led executive conversations without close supervision. The most practical path is to build a strong record at the senior CSM level, volunteer for the most complex accounts on your team, and document expansion and retention outcomes you owned before applying to principal-level openings.
What does the principal customer success manager interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your book of business and leadership style. Subsequent rounds usually include a panel interview with cross-functional stakeholders from sales, product, and support, and a case study or presentation where you walk through how you would handle a specific at-risk or expansion scenario with a named enterprise account.
Where can I find and apply to principal customer success manager jobs?
You can find and apply to principal customer success manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and account management experience, then apply directly to each listing that fits your situation.
See All 37 Principal Customer Success Manager Jobs
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