Call Center Manager Jobs
Call Center Manager jobs are open across healthcare, retail, financial services, telecommunications, and outsourcing at every level from team lead to director, with specializations in inbound support, outbound sales, and workforce management. Scan the live roles below and apply to whichever ones fit.
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Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family.
With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family.
With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
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Find Call Center Manager JobsCall Center Manager Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Maximus6
- Cognizant6
- Emanate Health6
Top Industries Hiring
- Healthcare & Medical Services13
- Technology & Software5
- Consulting & Professional Services3
- Retail1
- Insurance1
What Employers Look For
The qualifications that appear most often in call center manager jobs.
- 3-5 years of experience managing call center teams or operations
- Proficiency with workforce management and scheduling software
- Demonstrated ability to track and improve key performance indicators
- Experience coaching and developing frontline customer service agents
- Bachelor's degree in business, communications, or a related field
- Familiarity with CRM platforms and call routing or telephony systems
Tips for Your Call Center Manager Job Search
Quantify your operations metrics upfront
Hiring managers want to see numbers, not narratives. Lead your resume with concrete figures like average handle time improvements, first-call resolution rates, and team headcount you've managed. Vague claims about 'improving performance' get screened out fast.
Match your resume to the call type
Inbound customer service, outbound sales, and blended centers have different priorities. Tailor your resume's summary and bullet points to reflect the call type listed in each job posting. A sales-focused center wants revenue metrics, not satisfaction scores.
Apply early to roles that fit
Migrate Mate lists call center manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight your workforce management tools
Many postings screen for experience with scheduling and forecasting platforms. Name the specific tools you've used in your resume, not just 'workforce management software.' Familiarity with real-time adherence reporting is a frequent differentiator at the interview stage.
Prepare for a skills-based interview round
Expect scenario questions about handling high attrition, managing an underperforming agent, or responding to a sudden spike in call volume. Rehearse structured answers that walk through your diagnostic process, the action you took, and the measurable outcome.
Negotiate total compensation, not just base pay
Call center manager offers frequently include performance bonuses tied to team metrics. Before accepting, ask specifically what the bonus structure looks like, what targets trigger it, and how often it has paid out in the last two years.
Call Center Manager Jobs: Frequently Asked Questions
Which companies are hiring the most call center managers?
The companies hiring the most call center managers right now include Oak Street Health, part of CVS Health, AT&T, and Maximus, with the largest share of openings in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare, financial services, and large-scale retail operations consistently post the highest volume of these roles year-round.
How many call center manager jobs are remote?
About 54% of call center manager openings are fully remote or hybrid as of November 2026, with availability varying significantly by industry and employer size. Roles focused on workforce planning, quality assurance oversight, and digital support channels tend to offer the most remote flexibility compared to on-site operations management positions.
How do you become a call center manager?
Most call center managers move up from frontline agent or team lead roles after demonstrating consistent performance and people management skills. Building fluency in workforce management tools, coaching agents toward measurable improvements, and taking ownership of scheduling or escalation processes are the steps that typically accelerate the transition into a management title.
Can you get hired as a call center manager without prior management experience?
Some employers will consider candidates who have served as a senior agent, quality assurance specialist, or informal team lead, particularly at smaller or high-growth centers where the pipeline is thin. Framing your resume around supervisory responsibilities you've held informally, tools you've owned, and results you've driven for your team strengthens a case for a first management role.
What does the call center manager interview process look like?
Most processes run two to three rounds: an initial phone or video screen with HR, a deeper behavioral interview with a site director or operations leader, and sometimes a final panel or case-based round where you walk through how you'd handle a specific operational scenario. References and a background check typically follow a verbal offer.
Where can I find and apply to call center manager jobs?
You can find and apply to call center manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience and location preferences, then apply directly to each listing that fits.
See All 678+ Call Center Manager Jobs
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