Service Agent Jobs
Service agent jobs are open across insurance, automotive, travel, and customer service industries, from entry-level to senior and team lead roles, with specializations in claims handling, reservations, and policy support. Find a role that fits below and apply directly.
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Showing 5 of 2,411+ Service Agent jobs
Summary
Qualifications
- Customer service experience is required, preferably in a hotel or related field
- Must have schedule flexibility for both AM/PM shifts, weekends and holidays
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with guest interaction
- Must be able to multi-task
- Must be 18 years or older
- A true desire to satisfy the needs of others in a fast paced environment
- High school diploma or equivalent required
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must possess basic computer skills, i.e. Word, Excel, etc.
Summary
Qualifications
- Customer service experience is required, preferably in a hotel or related field
- Must have schedule flexibility for both AM/PM shifts, weekends and holidays
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with guest interaction
- Must be able to multi-task
- Must be 18 years or older
- A true desire to satisfy the needs of others in a fast paced environment
- High school diploma or equivalent required
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must possess basic computer skills, i.e. Word, Excel, etc.
See All 2,411+ Service Agent Jobs
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Find Service Agent JobsService Agent Job Market
Who's Hiring
- State Farm1,685
- Unifi92
- Envoy Air41
- Freeway Insurance Services America36
- Trego/Dugan Aviation31
Top Industries Hiring
- Insurance817
- Transportation & Logistics27
- Automotive2
- Science & Research2
What Employers Look For
The qualifications that appear most often in service agent jobs.
- High school diploma or equivalent with strong written and verbal communication skills
- Experience with CRM software or customer ticketing systems
- Ability to handle a high volume of inbound calls or service requests daily
- Familiarity with de-escalation techniques and conflict resolution practices
- Typing speed and accuracy sufficient for real-time data entry during calls
- Industry-specific knowledge such as insurance policy basics or automotive service procedures
Tips for Your Service Agent Job Search
Tailor your resume to each channel
Service agent roles differ sharply by industry. A claims service agent resume needs different keywords than a travel reservations role. Pull the exact terminology from each posting and mirror it in your summary and work history sections.
Apply early to roles that fit
Migrate Mate lists service agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight call volume and resolution metrics
Hiring managers for service agent roles scan for concrete performance signals. If you've handled a high volume of daily contacts or maintained a strong first-contact resolution rate, state those numbers plainly in your work history.
Prep for scenario-based interview questions
Service agent interviews almost always include a live scenario, such as a frustrated caller or a complex policy question. Practice talking through your de-escalation steps out loud before the interview so your responses sound natural, not rehearsed.
Get familiar with the core software tools
Many service agent postings screen for experience with CRM platforms, ticketing systems, or industry-specific tools like claims management software. If you haven't used a specific system, find free trials or tutorials and mention that hands-on effort in your cover letter.
Negotiate your shift and channel preferences early
Service agent offers often include variable shifts, weekend rotations, or multi-channel expectations. Ask about scheduling structure before you accept so you're not locked into a setup that doesn't work, since these details rarely change after onboarding.
Service Agent Jobs: Frequently Asked Questions
Which companies are hiring the most service agents?
The most active employers for service agents right now are State Farm, Unifi, and Envoy Air, and the most openings are in Florida, Texas, and California, based on current listings on Migrate Mate as of November 2026. Industries with the highest consistent demand include insurance, automotive, and travel.
How many service agent jobs are remote?
About 32% of service agent openings are fully remote or hybrid as of November 2026, with availability varying by industry and employer. Phone-based and digital support roles, particularly in insurance and travel reservations, tend to have the highest share of remote-eligible positions compared to in-person automotive or field service roles.
How do you become a service agent?
Start by identifying the industry you want to work in, since the path into insurance service differs from automotive or travel. Most entry-level roles require a high school diploma and strong communication skills. Getting comfortable with CRM tools and practicing call-handling scenarios before you apply will make your application more competitive at most employers.
Can you get a service agent job with little or no experience?
Yes, many service agent roles are specifically designed for candidates without prior industry experience, particularly in insurance and retail-adjacent customer service. Employers in these areas prioritize communication skills, reliability, and a willingness to learn product knowledge on the job. Highlighting any customer-facing work, even in an unrelated field, strengthens an entry-level application.
What does the service agent interview process look like?
Most service agent interviews run two to three stages. An initial phone or video screen focuses on communication style and availability. A second round typically includes a live scenario or role-play exercise where you handle a simulated customer interaction. Some employers, especially in insurance, add a skills assessment covering typing speed, product knowledge, or basic policy comprehension before making an offer.
Where can I find and apply to service agent jobs?
You can find and apply to service agent jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find ones that match your background, industry preference, and location, then apply directly to each listing that fits.
See All 2,411+ Service Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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