Customer Operations Specialist Jobs
Customer Operations Specialist jobs are open across SaaS, fintech, healthcare, and e-commerce, from entry-level to senior and team lead, with specializations in process improvement, escalation management, and cross-functional coordination. Find a role that fits below and apply directly.
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Showing 5 of 89+ Customer Operations Specialist jobs
Hiring Department
CRM Operations
Job Description
The Office Support Specialist (OSS) supports the Admissions office by processing application materials, transcripts, test scores, and other supporting documents. This role maintains accurate applicant records, assists with applicant inquiries, and supports daily admissions operations. Work is performed primarily using Slate, PeopleSoft, Brainware, and Perceptive Content to manage application processing, document imaging, student records, and admissions workflows.
Admissions Processing
- Review applications and supporting documents.
- Process and record transcripts, test scores, and other admission materials.
- Verify application materials and data sources for authenticity.
- Coordinate application file completion by tracking missing requirements and supporting documents.
- Help ensure applications are complete and ready for admission review.
- Stay informed about UMKC programs, admissions requirements, and procedures.
Records and Document Management
- Download, scan, upload, and link transcripts and other documents to student records.
- Complete data entry of applicant information and ensure records match submitted materials.
- Help identify and correct duplicate records.
- Maintain and update student records on the University document imaging system.
- Follow FERPA and university privacy requirements.
Systems Support
- Assist with processing exceptions and document workflows in Brainware.
- Update and maintain records in Slate and other admissions systems.
- Report system or processing issues when needed.
- Assist with special projects and process improvements.
Customer Service
- Monitor and respond to shared admissions email inboxes.
- Answer questions about application status, admission requirements, and university services.
- Provide professional and courteous service to students, families, faculty, staff, and community members.
Team Support
- Serve as backup support for the CRM System Support Specialist in transcript processing software.
- Serve up to four Primary Shifts per month at the front desk, assisting applicants and directing students as needed.
- Assist with training and supporting student employees.
- Work with admissions staff to support daily operations.
- Help improve office processes and workflows.
- Document procedure changes for training and support
- Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Anticipated Hiring Range
The anticipated hiring range for this position has been established as $15.10 - $18.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: Salary Plan # 006
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Community Information
Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC’s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children’s Mercy Hospital.
UMKC is proud to be “Kansas City’s university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
Hiring Department
CRM Operations
Job Description
The Office Support Specialist (OSS) supports the Admissions office by processing application materials, transcripts, test scores, and other supporting documents. This role maintains accurate applicant records, assists with applicant inquiries, and supports daily admissions operations. Work is performed primarily using Slate, PeopleSoft, Brainware, and Perceptive Content to manage application processing, document imaging, student records, and admissions workflows.
Admissions Processing
- Review applications and supporting documents.
- Process and record transcripts, test scores, and other admission materials.
- Verify application materials and data sources for authenticity.
- Coordinate application file completion by tracking missing requirements and supporting documents.
- Help ensure applications are complete and ready for admission review.
- Stay informed about UMKC programs, admissions requirements, and procedures.
Records and Document Management
- Download, scan, upload, and link transcripts and other documents to student records.
- Complete data entry of applicant information and ensure records match submitted materials.
- Help identify and correct duplicate records.
- Maintain and update student records on the University document imaging system.
- Follow FERPA and university privacy requirements.
Systems Support
- Assist with processing exceptions and document workflows in Brainware.
- Update and maintain records in Slate and other admissions systems.
- Report system or processing issues when needed.
- Assist with special projects and process improvements.
Customer Service
- Monitor and respond to shared admissions email inboxes.
- Answer questions about application status, admission requirements, and university services.
- Provide professional and courteous service to students, families, faculty, staff, and community members.
Team Support
- Serve as backup support for the CRM System Support Specialist in transcript processing software.
- Serve up to four Primary Shifts per month at the front desk, assisting applicants and directing students as needed.
- Assist with training and supporting student employees.
- Work with admissions staff to support daily operations.
- Help improve office processes and workflows.
- Document procedure changes for training and support
- Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Anticipated Hiring Range
The anticipated hiring range for this position has been established as $15.10 - $18.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: Salary Plan # 006
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Community Information
Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC’s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children’s Mercy Hospital.
UMKC is proud to be “Kansas City’s university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
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Find JobsCustomer Operations Specialist Job Market
Who's Hiring
- Vozzcom12
- Boehringer Ingelheim4
- Mobile Communications America4
- Astec Industries3
- TikTok USDS JV2
Top Industries Hiring
- Technology & Software
- Media & Entertainment
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in customer operations specialist jobs.
- 1-3 years of experience in customer operations, support, or account management
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Experience managing tickets or workflows in tools like Zendesk or Jira
- Strong written and verbal communication skills for cross-functional coordination
- Demonstrated ability to analyze data and report on operational metrics
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Operations Specialist Job Search
Tailor your resume to each listing
Customer operations roles vary widely between companies. Pull the exact language from each job description, such as 'SLA management' or 'order lifecycle,' and mirror it in your bullet points so your resume passes applicant tracking systems and reads as an exact fit.
Quantify process improvements you owned
Hiring managers for customer operations roles want to see impact, not just tasks. Replace vague statements with specific outcomes: how many tickets you resolved, how you reduced escalation volume, or how a workflow change you led cut handling time.
Apply early to roles that fit
Migrate Mate lists customer operations specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by their operations complexity
A startup's customer operations team handles everything from tool setup to policy writing, while enterprise roles are narrower and more process-defined. Decide which environment plays to your strengths before filtering openings, so you spend your time on roles where you'll actually thrive.
Prepare for scenario-based interview questions
Customer operations interviews typically present a messy situation, like a backlog spike or a broken cross-team handoff, and ask how you'd handle it. Practice walking through your diagnostic approach, the stakeholders you'd loop in, and the metric you'd use to measure success.
Negotiate scope, not just compensation
In customer operations, your growth depends heavily on what you're allowed to own. When evaluating an offer, ask which tools you'll administer, whether you'll have input on policy, and how decisions get made across support, product, and operations teams.
Customer Operations Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer operations specialists?
The companies hiring the most customer operations specialists right now include Vozzcom, Boehringer Ingelheim, and Mobile Communications America, with the largest share of openings in California, Texas, and Georgia, based on current listings on Migrate Mate as of November 2026. Demand is strongest at high-growth SaaS companies and large-scale e-commerce and fintech organizations where customer operations functions are central to retention and scaling.
How many customer operations specialist jobs are remote?
About 35% of customer operations specialist openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital tools rather than physical presence. Sub-functions like order management, escalation handling, and CRM administration tend to have the highest share of remote-eligible postings, while roles tied to on-site operations or physical fulfillment centers are more likely to require in-person work.
How do you become a customer operations specialist?
Start by building experience in customer-facing roles such as support, account coordination, or inside sales, where you learn how customer issues move through an organization. From there, develop proficiency in CRM and ticketing tools, practice writing process documentation, and look for opportunities to own a workflow end to end. A background in business or communications helps, but demonstrated operational thinking and tool fluency matter more to most hiring managers.
Can you get hired as a customer operations specialist with little experience?
Yes, many companies hire candidates with limited direct experience if you can show relevant transferable skills. Customer support, administrative coordination, or project assistance roles all build the operational instincts employers look for. Highlight any process you improved, a tool you learned on your own, or a cross-team project you helped move forward. Entry-level postings at growing SaaS or e-commerce companies are the most accessible starting points.
What does the customer operations specialist interview process look like?
Most interviews start with a recruiter screen focused on your background and tool familiarity, followed by a hiring manager conversation that explores how you've handled operational challenges. Many companies then include a practical component, such as a process audit exercise, a case study about a broken workflow, or a written response to a sample customer escalation. Final rounds often involve meeting cross-functional partners from support, product, or account management.
Where can I find and apply to customer operations specialist jobs?
You can find and apply to customer operations specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and apply directly to each listing without being redirected through multiple platforms or sign-up flows.
See All 89 Customer Operations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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