Client Care Specialist Jobs
Client Care Specialist jobs are open across healthcare, insurance, financial services, and technology, with specializations in patient advocacy, member services, and account support, from entry-level to senior and team lead roles. See the openings below and apply to the ones that match your experience.
Find Client Care Specialist JobsOverview
Showing 5 of 129+ Client Care Specialist jobs
Location: Fond Memories - Austin, TX
Compensation: $19.00–$20.00 per hour (DOE)
Schedule: Full-Time Monday - Friday 8 am - 5pm
Benefits: Industry-Leading Benefits Package
Make a Difference When It Matters Most
At Gateway Services, we help families through one of life's most difficult moments by providing compassionate pet aftercare services.
As a Client Care Specialist, you'll be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care. Every conversation helps ensure pets are cared for with dignity and families receive the support they deserve.
If you're compassionate, detail-oriented and enjoy helping people, we'd love to hear from you.
Why Gateway?
You're joining North America's leading pet aftercare provider. We invest in our people through competitive pay, industry-leading benefits, paid training, career development and supportive leadership.
Unique to Gateway
Every Client Care Specialist has access to Gateway CarePath—our confidential emotional wellness program designed specifically to support employees working in pet aftercare.
What You'll Do
- Support veterinary clinics and pet parents by phone, email and in person.
- Answer questions with empathy and professionalism.
- Accurately enter service requests and special instructions.
- Coordinate closely with Operations to ensure every promise is fulfilled.
- Support pet parent viewings and order pickups when required.
- Resolve concerns promptly while maintaining customer confidence.
- Help create a compassionate experience for every family we serve.
Is This You?
- You enjoy helping people during important moments.
- You communicate with empathy and professionalism.
- You pay close attention to detail.
- You stay calm in emotionally sensitive situations.
- You enjoy working in a fast-paced environment.
- You work well as part of a team.
- You take pride in delivering exceptional customer service.
Previous customer service experience is preferred, but we'll provide all the training you need to succeed.
Working Environment
- On-site position within a Gateway Care Center.
- Frequent interaction with veterinary clinics and pet parents.
- Telephone, email and face-to-face customer service.
- Fast-paced work requiring organization and attention to detail.
- Collaboration with Operations to deliver exceptional service.
Benefits You'll Appreciate
We believe taking care of our Team Members is just as important as taking care of the families we serve.
- Competitive hourly pay
- Medical, Dental & Vision coverage
- 401(k) with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Paid vacation and company holidays
- Paid training and career development
- Employee Assistance Program (EAP)
- Gateway CarePath emotional wellness program
- Health Savings Account & Flexible Spending Accounts
- Pet Insurance
- Employee Discount Marketplace
- Career advancement opportunities
Ready to Make a Difference?
If you're looking for a career where compassion, professionalism and attention to detail truly matter, we'd love to hear from you.
Join Gateway Services and help provide exceptional care to veterinary partners, pet families and the pets entrusted to us.
Apply today.
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
Full-Time Monday - Friday 8 am - 5pm
40 hrs per week - OT required based on business need
Location: Fond Memories - Austin, TX
Compensation: $19.00–$20.00 per hour (DOE)
Schedule: Full-Time Monday - Friday 8 am - 5pm
Benefits: Industry-Leading Benefits Package
Make a Difference When It Matters Most
At Gateway Services, we help families through one of life's most difficult moments by providing compassionate pet aftercare services.
As a Client Care Specialist, you'll be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care. Every conversation helps ensure pets are cared for with dignity and families receive the support they deserve.
If you're compassionate, detail-oriented and enjoy helping people, we'd love to hear from you.
Why Gateway?
You're joining North America's leading pet aftercare provider. We invest in our people through competitive pay, industry-leading benefits, paid training, career development and supportive leadership.
Unique to Gateway
Every Client Care Specialist has access to Gateway CarePath—our confidential emotional wellness program designed specifically to support employees working in pet aftercare.
What You'll Do
- Support veterinary clinics and pet parents by phone, email and in person.
- Answer questions with empathy and professionalism.
- Accurately enter service requests and special instructions.
- Coordinate closely with Operations to ensure every promise is fulfilled.
- Support pet parent viewings and order pickups when required.
- Resolve concerns promptly while maintaining customer confidence.
- Help create a compassionate experience for every family we serve.
Is This You?
- You enjoy helping people during important moments.
- You communicate with empathy and professionalism.
- You pay close attention to detail.
- You stay calm in emotionally sensitive situations.
- You enjoy working in a fast-paced environment.
- You work well as part of a team.
- You take pride in delivering exceptional customer service.
Previous customer service experience is preferred, but we'll provide all the training you need to succeed.
Working Environment
- On-site position within a Gateway Care Center.
- Frequent interaction with veterinary clinics and pet parents.
- Telephone, email and face-to-face customer service.
- Fast-paced work requiring organization and attention to detail.
- Collaboration with Operations to deliver exceptional service.
Benefits You'll Appreciate
We believe taking care of our Team Members is just as important as taking care of the families we serve.
- Competitive hourly pay
- Medical, Dental & Vision coverage
- 401(k) with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Paid vacation and company holidays
- Paid training and career development
- Employee Assistance Program (EAP)
- Gateway CarePath emotional wellness program
- Health Savings Account & Flexible Spending Accounts
- Pet Insurance
- Employee Discount Marketplace
- Career advancement opportunities
Ready to Make a Difference?
If you're looking for a career where compassion, professionalism and attention to detail truly matter, we'd love to hear from you.
Join Gateway Services and help provide exceptional care to veterinary partners, pet families and the pets entrusted to us.
Apply today.
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
Full-Time Monday - Friday 8 am - 5pm
40 hrs per week - OT required based on business need
See All 129+ Client Care Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Client Care Specialist JobsClient Care Specialist Job Market
Who's Hiring
- H&R Block21
- AIDS Healthcare Foundation8
- Gateway Services6
- Ethos Veterinary Health6
- Vetcor5
Top Industries Hiring
- Animal Care & Pet Services
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in client care specialist jobs.
- One to three years of experience in a client-facing or customer support role
- Proficiency with CRM software such as Salesforce, Zendesk, or similar platforms
- Strong written and verbal communication skills across phone, email, and chat
- Ability to manage multiple open cases simultaneously while meeting response time targets
- High school diploma or associate degree, with a bachelor's degree preferred in some sectors
- Familiarity with HIPAA, FCRA, or industry-specific compliance standards depending on the sector
Tips for Your Client Care Specialist Job Search
Tailor your resume to channel type
Employers distinguish between phone, chat, and omnichannel client care experience. Call out the specific channels you've worked in and the volume you handled, because hiring managers screen for channel fit before they ever read your summary.
Highlight case resolution metrics concretely
Generic phrases like 'resolved client issues' won't stand out. Swap them for specifics: average handle time you maintained, first-contact resolution rates you hit, or satisfaction scores you consistently earned. Numbers give recruiters a reason to call you.
Apply early to roles that fit
Migrate Mate lists client care specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your CRM tool
Many client care specialist postings require proficiency in a specific CRM platform. Prioritize openings that name a tool you already use and lead with that tool in your skills section so your resume clears keyword filters fast.
Prepare for scenario-based interview questions
Interviewers will give you a frustrated or escalating client scenario and ask how you'd respond. Practice structured answers that walk through how you'd de-escalate, what information you'd gather, and how you'd document the resolution afterward.
Negotiate schedule and channel expectations early
Client care roles vary widely in shift coverage, weekend requirements, and inbound versus outbound ratios. Clarify these details before you accept an offer, because schedule fit affects retention and your performance metrics from day one.
Client Care Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most client care specialists?
H&R Block, AIDS Healthcare Foundation, and Gateway Services are hiring the most client care specialists right now, with openings concentrated in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare networks, insurance carriers, and financial services firms consistently post the highest volume of these roles.
How many client care specialist jobs are remote?
About 26% of client care specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for flexible coverage. Roles focused on member services, insurance support, and technology account management tend to have the highest share of remote-eligible positions.
How do you become a client care specialist?
Start by building direct client-facing experience in any support or service role, even retail or hospitality. Learn a widely used CRM platform on your own if your current job doesn't provide access. Once you have basic experience, target entry-level client care postings in industries that interest you, tailor your resume to each job's listed tools and channels, and prepare clear examples of how you've resolved complex client situations.
Can you get a client care specialist job with little or no experience?
Yes, many employers will hire candidates with no formal client care experience if you can demonstrate strong communication skills and a service mindset. Volunteer work, internships, or part-time retail and hospitality jobs all count as relevant background. Focus your applications on entry-level and training-track postings, and use your cover letter to show you understand what the day-to-day role actually involves.
What does the client care specialist interview process look like?
Most employers run two to three rounds. The first is typically a phone or video screen where a recruiter covers your background and availability. The second is a structured interview with a hiring manager that includes scenario-based questions about handling difficult clients or managing competing priorities. Some employers add a final round with a team lead or a brief written exercise simulating a client email response.
Where can I find and apply to client care specialist jobs?
You can find and apply to client care specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level, preferred industry, and work format, then apply directly to each listing that fits.
See All 129+ Client Care Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Client Care Specialist Jobs