Support Manager Jobs

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Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

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Department:

CC018011 MS Cancer Center Support Services

Job Description Summary:

The Clinical Nurse Manager of the Cancer Support Services department provides leadership, strategic oversight, and operational management of the comprehensive cancer support services program. This role is responsible for the direct supervision and development of Oncology Nurse Navigators, Social Workers, Clinical Dietitians, and Integrative Therapy staff, ensuring the delivery of high-quality, patient-centered care across the cancer continuum.
The Clinical Nurse Manager collaborates closely with physicians, advanced practice providers, nursing leadership, and multidisciplinary team members to coordinate supportive care services that address the physical, emotional, psychosocial, nutritional, financial, and spiritual needs of oncology patients and their families. The Clinical Nurse Manager reports directly to the Assistant Vice President (AVP) of Oncology Services and serves as a key leader in advancing the mission, vision, and goals of the Cancer Center through innovative support programs, exceptional patient experiences, and improved patient outcomes.

Position Responsibilities

• Leads by example. Actively contributes to team effort by helping, supporting and being present/available on the floor.
• Plans organizes and directs activities of all unit Staff available on the shift.
• Leads during complex/stressful situations. Ensures timely and appropriate actions and follows up on the effectiveness of the solution.
• Maintains a cooperative relationship among health care teams by communicating relevant and timely information.
• Performs Daily Dialogues on a consistent and reliable basis taking maximum advantage of the 15 minutes allocated to the meeting.
• Schedule: Timely prepares and communicates the Unit's monthly schedule, balancing patient acuity, census, staff skills, experience, availability and special requests to minimize overtime use and to meet budgetary needs.
• Staff availability: Identifies staffing patterns to cover the unit's needs around the clock and performs daily adjustment to schedule and proactively calls team members if the Operation needs help.
• Payroll: Verifies and updates payroll system on a daily basis and troubleshoots with Director and pending issue.
• Weekly Dialogue: Actively participates in the Weekly Dialouge, contributes with his/her ideas and follows up on assigned tasks.
• Process Confirmation: Executes all Process Confirmations scheduled for the shift. Provides immediate feedback to employee (strengths & opportunity areas), updates tracking tool and adds comments.
• Incidents Reporting: Timely reports incidents and discusses with Director opportunities and solutions to prevent incident from reoccurring.
• Licenses and Accreditations: Ensures all Nurses have all appropriate licenses/accreditations, keeping track and anticipating due dates.
• Provides Director input about recruitment and team development needs.
• Interviews potential candidates and ensures qualified "Preceptors" are able to meet, talk and provide feedback on candidates potential.
• Ensures new employee onboarding is effective and that he/she feel welcomed and appreciated from his/her very first day at work.
• Continuously develops a strong and reliable nursing team by motivating, coaching, evaluating, counseling (PIP) and disciplining employees.
• Continuously monitors team members performance and does appraisal meetings twice a year. Reinforces desired behaviors and defines action plans to correct/improve opportunity areas.
• Provides continuous and effective coaching to his/her team to ensure employee feels that he/she is appreciated, that he/she is developing his/her skills, and that he has a sponsor to guide him/her on career path decisions.
• Provides clinical and operational training to new and exisiting employees.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Ensures correct operation and availability of medical and administrative equipment by tracking equipment inventories and location.
• Ensures preventative maintenance has been performed according to schedule and troubleshoots malfunctions with proper department.
• Helps evaluate new equipment.
• Troubleshoots nursing supplies inventory shortages to maintain operation running during the shift. Request Director's Requisitions.
• Keeps updated on System knowledge, understanding data entry, maintenance and reporting processes.
• Ensures high quality, cost effective health care by enforcing compliance of safety, clinical/operational processes, procedures and policies, state board of nursing and state nurse practice act requirements and to other governing agency regulations.
• Enforces infection-control policies and protocols, medication administration administration, storage procedures, and controlled substance regulations.
• Enforces compliance of HR Personnel policies, procedures and proactively work to reinforce Service Keys and desired behaviors.
• Provides Director with feedback, insights and opportunities obtained during Process Confirmations.
• Ensures proper "Patient Care Services Documentation" by auditing patient/department records.
• Maintains strict patient confidential information processing according to HIPAA regulations.
• Continuously obtains updated information about the Key Performance Indicators chosen by leadership for the unit (Clinical and Experience KPI's).
• For each Key Performance Indicator memorizes Unit goals set by Nursing Leadership.
• Analyze gap between Performance Outcomes vs. standards and makes observations/recommendations to Director.
• Communicates to the Team, during every Daily Dialogue, the Unit's current results, gaps vs. objective and action plans (if any) to improve. Requests feedback and ideas from the team on how to improve the metric.
• Promotes a healthy work environment by facilitating open communication, team work and constantly celebrating team achievements.
• Continuously recognize individuals for observed desired behaviors and communicates to Director and Team during the Daily Dialoge.
• Acts as main communication liaison with other departments and coordinates inter-departmental problem troubleshooting.
• Ensures facilities are constantly clean and well maintained. Works with Engineering and Environmental Services (EVS) to resolve all issues.
• Continuously communicates to the Team, during Daily Dialogue, the Unit's cost compliance (Overtime, materials usage/wate, etc.)
• Supports MSMC's Performance Improvement Program to increase patient/family, physician and employee satisfaction by: a) Monitoring & Analyzing Performance Indicators b) Identifying improvement opportunities, understanding root causes, discussing/defining potential solutions and bringing them to the weekly Dialogue c) Implementing new concepts/cross-organizational initiatives and make changes with minimal inconvenience to patients, physicians and employees.
• Makes an emotional connection with all patients during his/her rounds by taking the necessary time to listen, "repeating back" to ensure understanding of Patient's needs and emotions ("Most Important Thing") and by answering any questions or requests.
• Educates and counsels patient, friends, and family to reinforce their understanding of disease, medications, plan of care and self-care skills.
• Talks in clear, unhurried manner and reinforces Key Words and Questions relevant to the HCAHPS Survey.
• Provides 2nd troubleshooting level by immediately resolving patient needs troubleshooting with a multidisciplinary team approach.

Qualifications

• License/Registration/Certification

  • Licensure as a Registered Nurse in the State of Florida is required. BLS/ACLS required.

• Education

  • Bachelor's Degree in Nursing is preferred. Chemo/Bio Provider Certification required after 3 months of hire.

• Experience

  • Nursing leadership experience preferred. Experience in an oncology setting preferred.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: