Customer Experience Coordinator Jobs
Customer Experience Coordinator jobs are open across retail, healthcare, financial services, software, and hospitality, from entry-level to senior coordinator roles, with specializations in customer success, journey mapping, and voice-of-customer programs. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 67+ Customer Experience Coordinator jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3188 N Hwy 97Location:
USA TJ Maxx Store 1040 Bend OR This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3188 N Hwy 97Location:
USA TJ Maxx Store 1040 Bend OR This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 67 Customer Experience Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Coordinator Job Market
Who's Hiring
- TJ Maxx25
- Numotion11
- Marshalls10
- Prologis4
- 99 Ranch Market2
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer experience coordinator jobs.
- 1-3 years of experience in customer service, support, or CX coordination roles
- Proficiency with CRM software and customer support ticketing platforms
- Strong written and verbal communication skills for customer-facing interactions
- Ability to analyze customer feedback data and report on key satisfaction metrics
- Experience coordinating cross-functional teams or projects to resolve customer issues
- Bachelor's degree in business, communications, marketing, or a related field preferred
Tips for Your Customer Experience Coordinator Job Search
Tailor your resume to CX metrics
Customer experience coordinators are hired on outcomes, so list specific improvements you drove: resolution time, satisfaction scores, or escalation rates. Vague descriptions of daily tasks won't stand out against candidates who show measurable impact in those same responsibilities.
Highlight your CRM and ticketing tool experience
Many postings screen for hands-on experience with CRM platforms and customer support ticketing systems before an interview is offered. Name the specific tools you've used in your resume's skills section, not just the category, so automated screening doesn't discard your application.
Apply early to roles that fit
Migrate Mate lists customer experience coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by their CX maturity
A startup building its first CX function and an enterprise with a 50-person CX team need very different things. Read the job description for signals like 'build from scratch' or 'optimize existing processes' and angle your cover letter toward whichever situation matches your strongest experience.
Prepare a customer journey walkthrough story
Interviewers for coordinator roles frequently ask you to walk through how you've handled a frustrated customer or improved a touchpoint end to end. Rehearse a specific story with a clear situation, the steps you took, and the outcome, before your first phone screen.
Negotiate scope before you negotiate pay
Customer experience coordinator titles vary wildly in responsibility, from pure support coordination to owning cross-functional journey programs. Before accepting an offer, clarify which teams you'll collaborate with, what authority you have to implement changes, and how success is measured in the first 90 days.
Customer Experience Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience coordinators?
TJ Maxx, Numotion, and Marshalls are hiring the most customer experience coordinators right now, with openings concentrated in Texas, New Jersey, and North Carolina, based on current listings on Migrate Mate as of November 2026. Industries with the heaviest hiring activity include healthcare, financial services, and subscription-based software companies.
How many customer experience coordinator jobs are remote?
About 25% of customer experience coordinator openings are fully remote or hybrid as of November 2026, with remote availability skewing highest for roles focused on digital customer support, voice-of-customer analysis, and CX program coordination rather than in-person or location-specific service functions.
How do you become a customer experience coordinator?
Start by building direct customer-facing experience in a support, service, or account coordination role. Develop familiarity with CRM and ticketing tools, and practice translating customer feedback into actionable recommendations. A background in communications, business, or marketing strengthens your candidacy, and earning a CX-focused certification can help you stand out when moving into a dedicated coordinator position.
Can you get a customer experience coordinator job with little experience?
Yes, many employers hire candidates into customer experience coordinator roles from adjacent positions like customer service representative, administrative coordinator, or client support specialist. Focus your resume on any work where you resolved customer issues, tracked feedback, or coordinated between teams. Demonstrating comfort with CRM tools and showing you can synthesize feedback into clear summaries goes a long way with hiring managers evaluating entry-level candidates.
What does the customer experience coordinator interview process look like?
Most hiring processes include an initial recruiter phone screen, followed by a hiring manager interview focused on your past customer-facing experience and how you handle difficult situations. A second round often involves a cross-functional interview or a practical exercise, such as mapping a customer journey or drafting a response to a dissatisfied customer, before a final conversation about team fit and expectations.
Where can I find and apply to customer experience coordinator jobs?
You can find and apply to customer experience coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search the roles that match your experience level and specialization, then apply directly to each listing that fits your background and goals.
See All 67 Customer Experience Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs