Customer Experience Lead Jobs
Customer Experience Lead jobs are open across retail, fintech, healthcare, SaaS, and hospitality, from team lead to senior director, with specializations in journey mapping, voice of customer programs, and CX operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,356+ Customer Experience Lead jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3188 N Hwy 97Location:
USA TJ Maxx Store 1040 Bend OR This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3188 N Hwy 97Location:
USA TJ Maxx Store 1040 Bend OR This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 1,356+ Customer Experience Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Experience Lead JobsCustomer Experience Lead Job Market
Who's Hiring
- Huntington Bank144
- Five Below107
- Tesla75
- Amazon53
- Macy's39
Top Industries Hiring
- Technology & Software18
- Retail5
- Electronics & Hardware3
- Energy1
- Education1
What Employers Look For
The qualifications that appear most often in customer experience lead jobs.
- 3 or more years leading customer experience, service, or operations teams
- Proficiency with CRM and customer feedback platforms such as Salesforce or Medallia
- Experience designing or refining customer journey maps and service blueprints
- Strong cross-functional collaboration with product, marketing, and operations stakeholders
- Data analysis skills to interpret CSAT, NPS, and customer effort score trends
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Lead Job Search
Quantify CX impact on your resume
Hiring managers for customer experience lead roles want numbers, not narratives. Replace phrases like 'improved satisfaction' with specific outcomes: reduced escalation rates, lifted retention, or shortened resolution times. Pull those figures from your dashboards before you apply.
Highlight journey mapping tool fluency
Many customer experience lead postings screen for hands-on experience with journey mapping and voice-of-customer platforms. Name the specific tools you've used in your resume and work samples. Vague mentions of 'CX tools' won't pass applicant tracking system filters.
Apply early to roles that fit
Migrate Mate lists customer experience lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your channel focus
Customer experience lead roles split heavily between digital-first, contact-center, and in-store environments. Filter for the channel you know best rather than applying broadly. Mismatched channel experience is a common reason strong candidates get screened out early.
Prepare a cross-functional influence story
Interviewers for customer experience lead roles almost always ask how you drove change outside your direct team. Have a concrete story ready about aligning product, ops, or marketing around a CX initiative, including what resistance you faced and how you got buy-in.
Negotiate scope before negotiating title
Customer experience lead roles vary wildly in budget ownership, headcount, and channel authority. Before accepting any offer, clarify what decisions you own versus advise on. Misaligned expectations around authority are the most common reason new CX leads leave within a year.
Customer Experience Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience leads?
Huntington Bank, Five Below, and Tesla are hiring the most customer experience leads right now, with openings concentrated in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is especially high in retail, financial services, and healthcare, where companies are investing heavily in post-pandemic CX rebuilding.
How many customer experience lead jobs are remote?
About 70% of customer experience lead openings are fully remote or hybrid as of November 2026, reflecting the digital-first shift in how many companies manage their CX functions. Voice-of-customer program management and CX strategy roles tend to be most remote, while roles tied to contact center operations or in-store experience typically require on-site presence.
How do you become a customer experience lead?
Start by building several years of hands-on experience in customer service, support operations, or a related function where you interact directly with customer feedback and resolution processes. Move into a role where you coordinate across teams, then demonstrate you can own a CX metric and move it. Most employers want to see journey mapping experience, familiarity with feedback platforms, and at least one example of cross-functional change you led before promoting someone to a lead title.
Can you get a customer experience lead job without direct leadership experience?
You can, but you'll need to position adjacent experience strategically. Project ownership, mentoring junior agents, or leading a CX initiative without a formal management title all count. Focus your application on outcomes you drove and the cross-functional coordination you owned. Smaller companies and startups are more likely to hire a first-time lead than enterprise employers, so targeting those openings increases your chances when formal leadership experience is thin.
What does the customer experience lead interview process look like?
Most customer experience lead interview processes run three to four stages. An initial recruiter screen is followed by a hiring manager conversation focused on your CX philosophy and past results. A cross-functional panel or presentation round often comes next, where you may be asked to present a journey map, a CX audit, or a strategy for a hypothetical scenario. Final rounds typically involve a senior stakeholder and a compensation discussion. Expect behavioral questions about driving change without direct authority.
Where can I find and apply to customer experience lead jobs?
You can find and apply to customer experience lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your channel experience, seniority level, and industry focus, then apply directly to each listing that fits your background.
See All 1,356+ Customer Experience Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Experience Lead Jobs